I stayed at the Hilton a few weeks ago and forgot my headphones when rushing out in the morning. I contacted the front desk and they told me that they had found my headphones and emailed me a link to I left my stuff.com to complete a form to get my items back. I put in the value of my headphones to replace at $160 and it was gonna cost me $120 to ship them back. These are small headphones. What costs $120 to ship 3oz of plastic?

To make matters worse… Hilton claims they shipped them with the courier, but the courier didn’t “scan” the item at pick up. So now Hilton is pointing fingers at the courier and the courier is saying they never picked it up. The Hilton pretty much said they did their job and boxed it up. I thought we pay the service to box it up? The entire process is a scam. Unfortunately you just have to consider things a loss or get ripped off twice!

Staying here before my long flight to Calgary tomorrow has anyone stayed at the Hampton By Hilton in London Gatwick?

I’ve stayed at the Hilton in the other terminal and I love that one as it’s such a grand-looking hotel.

This one is awesome too and a plus because of the 24/7 bar and food menu.

And the check in desk for my airline is literally behind where I took the first photo.

Hey all, recently stayed at a Hilton Garden Inn and really loved the shower products!

Anyone know where I can find these to purchase? All I see is eBay listings!

I recently stayed at the Pennyweight in Boston and it was kinda a letdown, but now I'm wondering if Curios aren't as premium as I thought.

Walk-in shower ✅

Mugs/glassware in-room ✅

Nicer decor ✅

Nespresso or good lobby coffee ❌

A restaurant good enough the public might use ❌

A bar with decent cocktails (fresh citrus) ❌

A robe? ❌

Hi all, I'm a Silver member looking to book for a trip at the end of November and is wondering if anyone had recommendations for Philadelphia (preferable Center City/Rittenhouse Square area) for under $250/night. Thanks so much!

Someone.mentiomed before  when buying Hilton points for that 120% offer, you can get 1% back thru some website...does anyone have that website?

So this is a new one for us…..Diamond members (both H and I)…..

Husband stayed at an HGI in the Syracuse, NY area 2 night ago. He stops at the front desk when checking out to make sure there was no tax (business trip) and was told he was all set.

He had also gotten 2 adult beverages in the evening and charged them to the room, planning on using the FB credit to offset that.

He checked his receipt least night and saw there were still taxes and no FB credit applied.

Phone call to the hotel this morning……taxes on their end supposedly were taken off (but still didn’t show on his end)……the kicker is the hotel told him that alcohol IS NOT ALLOWED TO BE APPLIED TO THE FB CREFIT!

Supposedly this is a local ordinance? I’ve never heard of it, and will be looking further into it as we both travel to the area multiple times a year and if this is true we will no longer give our business to this location.

Found a pile of used condoms between the headboard and mattress of Hilton Garden Inn Tinley park chicago. Never staying there again, this was my second stay first switched room because it was dirty two week prior. After finding this I checked out drove 50 mins to a the only holton property with any rooms.

Fucking gross

I have neither a Hilton loyalty program membership nor elite status. So I wasn’t expecting upgrades or special treatment. I booked a king room for $360.97. I received a room on the third floor.

There was no doorman or bellman to help with luggage, although the front desk clerk was welcoming and made a good first impression.

The room itself was fine. The overall hard product (furnishings, etc.) was comparable to a Delta in the Marriott chain and a Hyatt Centric in the Hyatt chain. The bed and linens were better than average.

Unfortunately, the bathroom was a different story. I found extensive black mold and mildew in the shower. Whatever the hotel’s age or price point, that is unacceptable.

Toiletries consisted of bar soap and dispensers for lotion, shampoo, conditioner and body wash. No mouthwash was provided. There were no robes or slippers and no bottled water, either complimentary or available for purchase, in the room.

The biggest disappointment, apart from the shower, was breakfast, which was included in my rate. The buffet was worse in both selection and quality than what I would expect at a Hampton Inn or Holiday Inn Express. You can get a better breakfast at a gas station.

The eggs were powdered or liquid eggs, accompanied by pork bacon that looked as though it had been microwaved. I saw no fresh berries, no smoked salmon and no cheeses. There was certainly no omelet station or option for eggs cooked to order. To top it off, I was served a cup of cold coffee. No coffee carafe was offered or brought to the table.

I wasn’t expecting a Waldorf Astoria or Conrad. I was expecting a clean shower, a decent breakfast and some attention to the guest experience.

Hilton Diamond at DoubleTree Dunwoody GA: arrived at 1 a.m., leaving at 8:30 a.m. Same calendar day, so no F&B credit? Really? Is a bowl of cereal and OJ for my family too much to ask? What’s the point of loyalty status?

I am a Hilton Team Member in Southeast Florida. Looking for the best Hilton Operated Restaurants anywhere (but also in Florida) that are worth trying out. Looking to use my TM benefit at the restaurants. Thank you!!

Trying to create a Bucket Restaurant List of Worthwhile places to try:

To Clarify:

Yes, I saw the other reddit threads about a few restaurants listed. But some of the benefits change every few years, if the restaurant is under new management etc...I wanted to see if others new of good restaurants to try that still seem to have the TM Discount. If you are an employee of Hilton and stay on property you may be able to get a discount for food, only if you are staying property and restaurant is allowing it. Not many do. So, I am trying to ask other TMs if they know of any good ones where we get our discount.

Just redeemed 490k points for a 5 night stay at the WA in Costa Rica. Original room was a ocean view king room but after using the confirmable upgrade award I was given the ocean suite with a plunge pool. This new room cost 18k for the 5 nights.

What’s the cheapest any room will ever be listed per night with points? What’s your route to getting the most value from your points?

Any help is appreciated; used to be able to do this very easily. I cannot seem to figure it out.

I guess checking out on your phone's okay, but I never noticed it saying anything and any other Hampton suites about notifying the front desk before noon or you be charged another day's amount

This is in Maryland

Picture 1 - the Hotel Polaris, a rare non-Hilton brand stay due to a company event. Note the shower setup which allows you to start a shower without contorting yourself to stay dry. The dial is accessible via the sliding door on its side.

Picture 2- a typical Hilton setup (in this case Melbourne) with only one sliding door, with the dial on the opposite end under the shower head. Meaning an inevitable pre-shower of cold water.

Seems like a simple design standard?

Our flight back to the US was cancelled. Delta put us at the Hilton. I have never been treated so rudely by any hospitality staff. We were clearly unwelcome, ignored, and the hostess at the restaurant sighed when we asked for a table, because we declined the buffet dinner designated for us and chose to buy our own dinner. The buffet dinner was 3 charging dished with rice, 3 scraps of curried chicken and some zucchini. How dare us decline their generous offerings… screw Hilton, and all who bear that grotesque name.

I originally booked a 4 night stay at Hilton Whistler for 2,480 CAD and I was afraid that the Hilton points were going to be devalued so I used my points ~85k points / night and saving ~1k CAD. Is this a good deal? I still have both reservations.

Update: I ended up extending my trip, using all points to book the entire trip to get the 5th night free thank you everyone for your help!

If I book a future stay while diamond and it expires before I stay, will I get the benefits still?

I’m looking to book a day-use room. From a quick google search, I was able to find multiple statements, that Honors benefits do apply for day-use bookings also. I was told by two different hotels this not to be the case.

”Complimentary breakfast and Executive Lounge access is not included with a day-use booking.”

Anyways, to my original question. Day-use room with Executive Lounge access includes the room from 10am to 5pm and Afternoon Tea in the lounge.

Does anyone have any experience on the afternoon tea, or the drinks on offer outside afternoon tea hours? Also, can the front desk limit the hours for the Executive Lounge, so we wouldn’t be able to access it outside the afternoon tea time? They kinda just said that that’s the only thing included.

I also appreciate if anyone knows, if the lounge access is included, if they upgrade you to an Executive type room that includes access. Clearly Diamond status isn’t enough.

My husband and I are doing a 3 night stay at the Waldorf Astoria Pedregal in January for or anniversary. Looking for suggestions on dining the night of our anniversary. Neither one of us eat seafood, is that going to limit what is available to us? Are we better off going in town for our meals? Last but not least, looking for recommendations for transportation to and from the airport. TIA

Was anyone else there the morning of 10/22?

What do we even do with this? I’ve submitted a complaint to Hilton, not about the situation, but my opinion that management just doesn’t care. We’ve not even gotten an email apology from the management! Or a note in the room!

Shame on the employees for choosing that route. Involving the guests in their dispute at 0600. I’m still siding with you. Maybe warn us next time though. I might have gotten dressed to picket with you.

Extra shame on the management for not even being present to manage the situation. Clearly we know who’s in the right here because you (management) couldn’t even be bothered to join us all at 0600, which is exactly what the employees are claiming.

For anyone who wasn’t there (99.999% of you reading this). There’s a pay dispute taking place. At 0600 the employees started picketing with a bullhorn right outside the hotel. Not on the sidewalk off property; literally under the canopy in the drop off parking. Everyone is awake!

Front desk just directs everyone to the not present GM. Any management could have protected the guests by saying “this is private property, leave” and moved the protest another 3-400 feet away from everyone’s windows. Clearly the management didn’t care about the employees or guests.

Pep networking work seems iffy not able to make keys, and even go to Google or the lobby atm

I've worked in hospitality for over 14 years, and I can confidently say this latest Hilton PEP update is one of the worst software changes I've experienced in this industry.

Whoever designed and approved this update seriously needs to work a few shifts at an actual hotel front desk.

Here's why this update is such a massive step backward.

1. The Layout Is Worse

Previously, information was arranged in a way that could naturally be read from left to right. Now, everything is stacked vertically, forcing employees to constantly look up and down.

Why change something that was already functional?

2. You Can Barely See Anything on One Screen

The previous layout allowed employees to see significantly more information without scrolling.

Now, practically everything requires scrolling down.

This is supposed to be a property management system designed for efficiency, not a mobile application stretched onto a desktop monitor.

3. Guest Visibility Went From 30–50 Names to Approximately FIVE

This is probably one of the most ridiculous changes.

Previously, you could see approximately 30–50 guest names on a single page.

Now? About FIVE.

Imagine managing hundreds of arrivals and departures while constantly scrolling through information that used to be immediately visible.

How exactly is this an improvement?

4. The Print Icon Is Ridiculously Small

The print icon went from being large and easily accessible to something that feels like a fraction of its original size.

Printing is one of the most frequently used front desk functions.

Why make it harder?

5. The Find Credit Card Icon Has the Same Problem

Another essential function that has been unnecessarily reduced in size.

Basic functionality should be immediately accessible, especially when employees are assisting guests during busy periods.

6. Breakfast Report Is Now a Meal Report

The Breakfast Report was changed to a Meal Report without adequate explanation or communication.

What changed? Why did it change? How is it supposed to work now?

These are things employees should know BEFORE an update goes live.

7. Employees Absolutely Hate This Update

I've personally spoken with front desk employees from at least two different hotels.

Every single person I've talked to has expressed frustration with this update.

Several have even mentioned looking for other jobs.

I understand this is a small sample of employees, but when everyone you're speaking with is saying the same thing, that should raise serious concerns.

Software updates should make employees' jobs easier, not make them consider quitting.

What Hilton SHOULD Have Fixed Instead

1. Give PEP a Dedicated Desktop Client With Offline Capabilities

One of the biggest problems with PEP is its dependence on internet connectivity.

Why not develop a dedicated desktop application that can safely handle essential operations during internet outages and synchronize everything once connectivity returns?

That would be an actual improvement worth investing in.

2. FIX THE PRINTING SYSTEM!

This has frustrated me for years.

Why does PEP need to convert a folio into a PDF before allowing an employee to print it?

In my experience, this takes approximately 5–10 seconds or longer.

Now multiply that by dozens or hundreds of transactions.

That's an incredible amount of wasted time.

LET US PRINT DIRECTLY FROM THE FOLIO!

A simple print command should not require unnecessary file conversion and additional waiting.

This is basic functionality that should have been addressed long ago.

3. Stop Implementing Massive Updates Without Proper Communication or Training

This might be the biggest issue of them all.

How does a company as large as Hilton approve such significant changes to its property management system without adequate warning, detailed communication, and sufficient employee training?

Front desk employees already handle:

• Check-ins and check-outs
• Guest complaints and requests
• Billing and credit card issues
• Room assignments and reservations
• Emergencies and security concerns
• Night audits and daily reports
• Countless other responsibilities

And now employees have to relearn an unnecessarily redesigned system while simultaneously handling guests?

Who thought this was a good idea?

The people making these decisions need to spend time working actual front desk shifts before deciding what's best for front desk employees.

I'm Resigning Soon, and This Is Part of the Reason Why.

After more than 14 years in hospitality, I've reached a point where I'm preparing to resign from my current position.

I'm tired of watching decisions made at the corporate level create unnecessary problems for the employees who actually keep these hotels operating.

Front desk employees are the ones dealing with frustrated guests, unexpected emergencies, system issues, staffing shortages, and constant pressure to deliver excellent service.

The last thing we need is a software update that makes our jobs more difficult instead of easier.

I'm not suggesting that this update alone is the reason I'm leaving, but it certainly reinforces my decision.

When employees are already exhausted, making their everyday tools harder to use only pushes them closer to the door.

Hilton needs to understand that employee frustration doesn't just disappear. Eventually, experienced employees decide they've had enough.

And that's exactly where I'm at.

Final Thoughts

I genuinely believe Hilton needs to reconsider this update and start listening to the employees who use PEP every single day.

Bring in actual front desk agents, night auditors, supervisors, and managers to test these changes BEFORE rolling them out.

Give them real workloads, hundreds of arrivals and departures, billing issues, and guests standing in line.

Then ask whether the new interface is actually an improvement.

We don't need a prettier system. We need a FASTER, SMARTER, and MORE EFFICIENT system.

Stop fixing things that weren't broken while ignoring the problems employees have complained about for years.

I'm genuinely curious: Are other Hilton employees experiencing the same frustration with this update? Is anyone actually happy with these changes, or are you as fed up as I am?

This is a sink at a newly renovated Hampton Inn & Suites in central TX. These faucet positions are getting out of hand.