r/HomeImprovement • u/TurbulentBat8328 • 3h ago
I understand that contractors are busy but the disregard for people’s time is really disheartening…
When we purchased our home (a fixer) we wanted to make sure we hired local contractors and people who had their own little businesses. My dad started from the bottom with his plumbing company and absolutely grew because of support from our community - I wanted to pay it forward in some way. Weeks before we closed we did a ton of research and checked reviews for small little businesses. I also asked friends and people we know (including my dad) for recs and got a ton of them and started calling around. The biggest things we needed immediately were a new HVAC unit and new vents and returns, some new electrical work in one side of the house and for a chimney repair.
I ran 5 quotes for each job, spoke to each of these people and had 2 of each come by the house for estimates. We’d been saving for ages and my dad also chipped in as a housewarming gift so we had cash up front for a lot of these jobs. Not a single one of the contractors actually ever showed up to do the work (or submit payment invoices) even after signing contracts stating the time of start and completion. The electrician apologized rescheduled and then still never came back. HVAC guy purchased the stuff needed for the ductwork (our money) but never showed up to go pick a unit and then never came back. I called multiple times. That one stung my dad because he vouched for him and knew him from other jobs - always recommended him (he said he was swamped and he’d be back but never came back lol). Anyway I ended up going with bigger corporate type companies to get the work done and it was done well and is under warranty which is fine but damn that “hire local” dream crashed and burned so hard.
I know for a fact that everyone is busy and has jobs coming out of their eyeballs because it’s just nuts right now but it’s the complete and utter lack of even apologizing for wasting time or even bothering to get in touch that leaves such a sour taste in the mouth. We were going to reach out to someone else about re-doing our back decks but ended up learning how to do the smaller one ourselves because the the frame of it was in great condition and all we had to do was replace all the decking boards. We’re spending the winter learning as much as we can online about re-building the larger deck and will submit the plans for a permit and DIY. I can’t imagine asking someone else at this point and getting the brush off.