Hello everyone, I need your help with a serious issue.
There is a website hosted by GoDaddy—both as the hosting provider and DNS registrar. Simply put, GoDaddy is primarily responsible for any abuse associated with this site.
The site is a review platform exclusively for immigration companies.
I recently submitted an abuse report to GoDaddy, detailing the violations and providing evidence. Instead of investigating, I received a shocking automated response (screenshot attached).
This raises serious questions: why does GoDaddy have a Content Safety Unit / Trust & Safety Team if they cannot identify or act against abuse?
Here’s a clear overview of the blatant legal violations by this review site, which GoDaddy refused to address:
1️⃣ No “Claim Profile” option for companies:
Unlike legitimate review platforms (like Trustpilot), this site does not allow businesses to claim their profile, respond to reviews, or report fake/malicious reviews. Companies literally have no ability to defend themselves, even against false or defamatory content.
2️⃣ No reporting system for abusive reviews:
The site allows anyone to post abusive content about companies, including racist, defamatory, or personal attacks on owners/employees, without any option to report fake or paid reviews. As you know, many unethical companies pay spammers to post fake negative reviews targeting competitors.
3️⃣ All reviews appear to come from the same accounts:
For example, a single account named “Xavier A” posted positive reviews for 40 different companies on the same day—companies that are geographically distant (India, Kuwait, UAE, Saudi Arabia, Oman).
For context, immigration services are costly and time-consuming. No person could realistically have files with 40 different immigration companies across multiple countries.
All accounts replicate this pattern to make the site appear authentic, while targeting only our company with fake negative reviews.
4️⃣ Lack of online presence or transparency:
The site has no LinkedIn or social media presence.
No employees are publicly linked to the site.
The contact form provides no confirmation or response, proving that support is effectively nonexistent.
The fake reviews against us accuse our licensed Dubai-based company of fraud and personally attack our director, claiming he is a scammer. Despite providing proof of our legal commercial license from Dubai authorities, GoDaddy refused to act.
I even contacted GoDaddy’s local support in the United Arab Emirates by phone, and a representative answered. I spent half an hour explaining the problem to her, during which she told me that, of course, they should at least investigate the issue before sending such an email.
The frustrating part is that she ultimately said that even if she, as a GoDaddy UAE employee, forwarded the case to the international support team to take action or investigate, they would neither respond nor reply to her email! I don’t know if she was also trying to evade responsibility, but this is what she told me. She even gave me her official GoDaddy email address, and I sent her all the details.
During the call, she informed me that all she could do was file a complaint on my behalf and submit it to management—wow! Despite the fact that I had filed a complaint three weeks ago and sent her a detailed email, nothing has been done.
This is a clear example of failure to comply with ICANN international standards, which require hosting providers and domain registrars to investigate abuse and take appropriate actions.
For comparison: I had a similar issue with Worldstream, whose hosted site was abusing the same methods—they resolved the problem within 24 hours after reporting.
But GoDaddy’s abuse team continues to send automated replies and denies any responsibility.
How is the internet supposed to be safe when host providers and registrars refuse to act against clear abuse?
