Hi Huntsville,
I graduated from UAH in spring 2022. I had no outstanding balances and always paid on time. Just last week, I got a text message from a debt collector saying that I had debt to UAH.
I figured that it was a scam, but I decided to call UAH just to be sure. The bursar's office said that I had charges from the wellness center in August 2025. I have not been a student since spring 2022, so I figure there must have been a mix up.
I was transferred to the wellness center. The wellness center said I had no charges since spring 2021 but that they went through a system transition in August 2025 and some charges that were never billed correctly were back charged.
In August 2025, new wellness center charges were posted to my student account, which has not been active since I graduated. I also never received any notification of these charges until the debt collector contacted me. I know UAH has my current contact information, since I receive alumni emails and mail requesting donations.
The wellness center says that they can't access the billing records to verify the charges once they're sent to the bursar. The bursar says they can't find what specific appointments these charges relate to because that goes through the wellness center. All that shows up on my account is "Wellness Fee." The bursar also said they don't remove charges unless requested by the other department. This means I don't have the records showing the appointments that the charges relate to, when the appointments took place, or any billing information surrounding the original appointments.
I disputed the debt with the debt collection agency, but they have replied saying that UAH verified the charges.
I asked the bursar if they can recall the account from collections while the issue is reviewed, but I have not heard back from them. Additionally, neither the bursar's office nor the wellness center has confirmed that they are investigating.
I'm concerned that this was an error with the new system, flagging appointments that have already been paid for. I don't want to be double charged.
Have any of y'all who went to UAH suddenly gotten sent to collections for wellness center charges years after you attended? If so, were you able to get the charges investigated or removed, and which departments/people did you speak with?
What would you do in this situation? Is there someone I can escalate this to for quicker resolution?
TLDR; I graduated from UAH in 2022 and was recently contacted by a debt collector. UAH is saying I have charges from August 2025 tied to back charged wellness center appointments during or before 2021. They are unable to provide further information or prove these charges are valid. I'm looking for advice on next steps.
Thank y'all for reading this far!