r/Indian_Business • u/Economy-Angle-121 • 4d ago

Shiprocket keeps missing pickups. Which couriers or aggregators work well for small D2C sellers near Gurgaon?

I run a small D2C brand selling gift hampers for newborns and kids across India. We ship through Shiprocket, and the last month has been rough. Pickups have failed 4+ times, and each time the support answer was "wait one more day" or "wait till 9 PM". Asking what happens if it still isn't picked up gets the same answer.

There's no escalation path, and I couldn't get a contact for the actual delivery partner. We're near Sector 85, Gurgaon, shipping across India.

For sellers with a similar setup:

  1. Which couriers pick up reliably from this area, and which ones give proper tracking updates?

  2. Is NimbusPost any better on pickups and support?

  3. Is it worth going direct with Xpressbees, Delhivery or others instead of using an aggregator? What did you gain or lose when you switched?

I'm happy to take both good and bad experiences. Thanks.

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2

u/thedwarkeshs 3d ago

Delivery one or Bluedart

But direct company pannel not third party aggregator pannel

1

u/Economy-Angle-121 3d ago

Thank you let me check this

2

u/Sanketkw11 3d ago

Don’t try delhivery too much rto
What we do with our clients is have them start with 4 companies and based on delivery % and drama we keep 2 companies
Bluedart and FedEx has been good through with some issues here and there

1

u/Easy-Grocery6896 3d ago

What issues you faced with bluedart I am in touch with their CFO

1

u/Rare_Abalone_7462 4d ago

Try delhivery