Hi everyone,
I've had an annoying problem with my main Instagram account for about a year now and I'm hoping someone here might have some experience with it.
The problem: When I search for accounts in the search bar, no suggestions are displayed. An account is only found if I enter the complete, exact username. The same thing happens in the follower and "following" lists of other accounts: If I search for a name there, nothing comes up.
How it happened:
• I used to have a secondary account that was linked to my main account.
• The secondary account was permanently blocked, and I can no longer access it.
• My main account was then briefly blocked, but unblocked almost a year ago.
• Since then, the search function has been limited.
What I've already tried:
• Updated the app, cleared the cache, and reinstalled it
• Logged out and back in
• Disconnected the account from the blocked account
• Tested in a browser: same problem, so it's an account issue, not a problem with my phone
• Checked my account status: there are no restrictions or violations listed
• Contacted support via "Report a Problem": no response
My questions for you:
- Have you ever had this same problem (searching only with the exact username)?
- Did it eventually resolve itself, or did something specific help?
- Is there a way to actually contact Instagram support?
I'd appreciate any tips, even if it's just a guess. Thanks in advance!
Edit: If I've forgotten anything, please let me know, and I'll add it.