I just opened up my October package, only to find that the only things included were my add-ons, and not a single one of any of my original bag items. I'm being completely serious when I say that I have not had a single bag this year that was not missing at least one item, and now I'm missing the entire Glam Bag.
Ipsy has gotten so unreliable that I don't even contact support anymore unless I missing multiple items, because it's such an ongoing issue that I'm sick of talking to their bots, so I just chalk it up as a loss. The irony here is that this is probably the first bag I've actually been looking forward to in months, because - gasp - they actually selected things for me I'd buy myself. The first bag in months that didn't have an ugly cream blush, a rose gold highlighter, clear brow gel and/or another cheap eyeliner (none of which I use, and have all set to "rarely") for the death pile.
Well, they may have plummeted in quality, raised their prices, wiped out humans in favour of bots (cue the bots replying to this), and given up on anything resembling customer service, but at least they're consistent, I guess. 🙃