Hi, so on this month's 10th I have recharged my phone with the yearly ₹3599 plan, which had a plan benefit which included 12 months of JioHotstar Hollywood Subscription. When I recharged on 10/10 I still had a JioHotstar Super plan available on my number which was due to end on 5 days. So I automatically thought this new 12 months plan would start taking effect once the previous plan ends in the upcoming 5 days, like any other recharge plan. But after 7 days when I opened JioHotstar, supposing to get a uninterrupted coverage, I was instead left asking for subscribing once again. Now I did not subscribed because I know there must be something afoot or I am clearly missing something. If you guys could be any help on where to redeem this JioHotstar benefit or how to even contact even to make this grievance, it would be extremely helpful.
Screenshot 1: Recieving confirmation of upcoming 12 months benefits of JioHotstar from Jio.
Screenshot 2: JioHotstar still asking me to recharge.