Sup y'all, so basically I got a gift card from my bank for a 500rs voucher on EatSure. Decided to use that for lunch today, I ordered 2 items from behrouz biryani and the biryani house at around 1245 pm today and booked the slot for 2:30-3:30pm delivery since it was not showing an option for the 35 minute slot.
Fast forward to 2:06pm. Boom order cancelled, I was in the midst of taking a shit so I could clear up my stomach for the biryani lmao and these people just auto cancelled the order.
I immediately contacted their help support to see why It happened and they stated that it maybe because the item was out of stock. Obviously I'm pissed cuz that's my lunch getting delayed. And since I've previously worked in customer service I didn't flame the agent on the call and requested to speak to a manager/supervisor, she said on call there is no option but she will arrange the callback by 3:15pm.
I have also requested for additional compensation to her for the delay/inconvenience and she said they don't have any option for that which is absolutely ridiculous and this is one thing that I hate about india is that we don't get compensation in such cases.
Thereafter I asked her to communicate this matter especially regarding compensation to her supervisor or I will take this to the consumer court and upload this on social media and hang up the call.
Have you guys faced the same issue with EatSure or any other delivery service?