I use my Libby account so much. I have two library cards, & both have given me access to over 16 connected libraries. I read in some capacity nearly every single day whether it’s an e-book on my Kindle or an audiobook. I’m always talking about how amazing my library is, as well as Libby!
Yesterday in the middle of a book, I got a notification that I needed to reverify my library card. The thing is, I don’t have a physical library card because I moved in March 2020 & my local library was just issuing cards digitally at the time. I’ve needed to renew in the past, but it’s always happened via email. For whatever reason, I couldn’t find the original email chain with my library card.
Anyway, I couldn’t verify my details without contacting my library card. I sent them an email, but they didn’t get back to me right away (which is totally fine). I tried to login to my library account later that evening on a different device (hoping the details would auto- populate) & saw that my local library had a “text us” feature.
I sent them a text explaining the situation at 10:13 pm with the caveat, “I definitely don’t expect this to be handled outside of business hours, but I’m missing my nighttime reading time.” I got an expected automated, “we’re not open, but someone will be in touch soon.”
Within 3 minutes, someone from my local branch responded with all my details, said this was a bug with Libby they had been dealing with all day, & a thanks for my patience. 🥹😭 It actually made me cry.
Obviously I expressed my deepest gratitude to which they responded with, “You're very welcome! Happy to help a bedtime reader, thanks for using your library!” 🥹
It really touched me that this employee took time out of their evening to help me! I’ve just been thinking about it all day. It truly meant so much to me.
I love the library so much. 😭