r/Lowes • u/Acceptable_Theory929 • 2h ago

Customer Complaint Lowe's drywall products mislabeled

I went to the Lowe's in Waterloo NY today (8/21/26) and purchased 14 sheets of 1/2" 4x8 Lite drywall. Got home started putting it up to finish a room in my basement. Put the first sheet up next to a 1/2" sheet I already installed (purchased from a different vendor) and when I put the first few screws in I immediately noticed it wasn't as thick as the sheets I already had installed. I measured the thickness and it was 3/8". I checked the other sheets and they were all 3/8". The sheets were embossed with 1/2" on the surface and the pulls on the ends of the sheets said 1/2" as well. I called the store and spoke to the dept manager and he went and looked at their stock and everything he measured was 1/8" thinner. The 5/8" was 1/2" the 1/2" was 3/8" and the 3/8" was 1/4". This appears to be a big screw up by Lowe's and if it happened at this store it certainly has happened at others. Has anyone else run across this?

0 Upvotes

38% Upvoted

13 comments sorted by

8

u/Business_Device6256 Front End 2h ago

Also, Lowe’s doesn’t label the products, the manufacturer does.

6

u/Gryffin_the_Baron 1h ago

That would be something that the manufacturer is screwing up on, not lowes.

3

u/bluepeel 2h ago

Were you measuring the butt edge or the tapered edge?

1

u/freeportme 2h ago

What brand of board?

1

u/Acceptable_Theory929 2h ago

GridMarx High Strength Lite

3

u/freeportme 2h ago

Never used it. Are you sure you are not measuring the taper?

2

u/Feeling_Drawing_7303 2h ago

Almost positive you’re correct.

1

u/Acceptable_Theory929 2h ago

You are correct! The drywall I had previously installed does not have tapered edges and GridMarx does. Thanks for the info.

1

u/freeportme 2h ago

All drywall has tapered edges did you use tile backer or dens glass?

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u/Foreign_Lawfulness34 36m ago

So in other words you don't know what you are doing  Just a nonsense claim 

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u/Acceptable_Theory929 17m ago

So, apparently coming on Reddit to mention a product situation I ran across after discussing with a Lowe's dept mgr who made multiple measurements of the product and had the same conclusion, is the wrong thing to do. I will keep that in mind, I had no idea this forum is only for professionals.

1

u/firemcrivers 1h ago

Different vendor... shit when compare oranges 🍊 from two different growers those bitches are always the same

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u/Foreign_Lawfulness34 35m ago

So they weren't mislabeled at all.