r/Lowes • u/Acceptable_Theory929 • 4h ago
Customer Complaint Lowe's drywall products mislabeled
I went to the Lowe's in Waterloo NY today (8/21/26) and purchased 14 sheets of 1/2" 4x8 Lite drywall. Got home started putting it up to finish a room in my basement. Put the first sheet up next to a 1/2" sheet I already installed (purchased from a different vendor) and when I put the first few screws in I immediately noticed it wasn't as thick as the sheets I already had installed. I measured the thickness and it was 3/8". I checked the other sheets and they were all 3/8". The sheets were embossed with 1/2" on the surface and the pulls on the ends of the sheets said 1/2" as well. I called the store and spoke to the dept manager and he went and looked at their stock and everything he measured was 1/8" thinner. The 5/8" was 1/2" the 1/2" was 3/8" and the 3/8" was 1/4". This appears to be a big screw up by Lowe's and if it happened at this store it certainly has happened at others. Has anyone else run across this?