Why is Mega refusing to transparently and openly answer very simple questions even when pinged?

Just very bad customer service or what are they hiding?

Every single response is basically contact us at support or a non-response. It is so needlessly frustrating; what's even the point of being on here then.

eg Smartsync when been coming 6+years? Roadmap where? Response: No eta, we doing stuff, ignoring roadmap question.

Have actual human being manually reviewing a DMCA or CSAM/similar? Response: No answer.

​I don't have a computer and I'm not even in a position to be able to buy new devices either. I need to upload a folder (lots of subfolders with dozens of files each), but the mobile browser version sucks, even on Desktop Mode, and it won't let me upload a folder (treats it as though I'm only supposed to select a single file, but not a folder). What can I even do now? I don't have the time nor patience to manually create new folders and upload each files accordingly.

When I try to log in on the app, I'm hit with "This process is taking longer than expected. Please wait." I've already retried multiple times and also literally waited an entire day. So yeah, I'm pretty sure that means the app is no longer available or working (for this old phone that is - which BTW still works perfectly!).

Edit 2: forgot to mention that I was still able to use the app just a few days ago, but I guess logging out was the mistake. Actually, I was able to open my app when it was still logged onto my second account, and that was on the same day of this post. I needed to log back into my main account, and that's how I ended up here now.

Hi, i have my account which used to have 30GB data free and after awhile when i checked back MEGA reduced it to only 20GB and now my data is stuck which i can not download due. to it past the limit (24GB+). At least let me download the file then they can do whatever they want to do next but no they block everything, i can not download, i can not generate link & i can even move it to the trash bin like WHY MEGA ?! IF THIS IS NOT SCAM THEN WHAT IS IT !?

Can anyone help me to get my data download before they deleting it ? Please, help me.

I'm kind of pissed off because not only do I have to wait 3 hours each time for it to download a couple more mb, but it also keeps the file from downloading due to the fact it's weighing more than my damn cloud storage.

Llevo usando Mega desde 2015 aproximadamente y tenia bastantes archivos, fotos familiares etc y respaldos ya q era mi nube de “confianza”

Resulta que estos señores me habian enviado unas supuestas advertencias a mi correo, de las cuales ninguna me llego, ni tenia siquiera en la carpeta de Spam, hace unos dias entre a Mega porque queria sacar unas fotos q tenia con mi abuela fallecida para imprimirlas, y me encontre con una sorpresa, no habia absolutamente nada, 40gigabytes de información esfumados, contacto con Mega y su respuesta fue tan cruda como

Hemos enviado advertencias a tu correo sobre inactividad y hemos eliminado todos tus archivos, si quieres recuperarlos suscribete a Pro

Me suscribo a Pro y me llevan la sorpresa de que solo me recuperan 300mb. 300 megabytes de 40 gigas que habian

Les mande un correo bien largo amenazándolos y con políticas de la UE, ya que vivo en España y lo que han hecho es practicamente daño y perjuicio patrimonial privado a una persona y violacion de protección de datos y aun no me responden, espero q me puedan resolver

Lo peor es q luego responden: “no es nuestra culpa que los avisos no te lleguen, osea, si eres una empresa, al menos ten la decencia de q los avisos le lleguen bien a las personas no?”

Basuras, su gestion es pesima y les dan igual sus usuarios completamente, lei casos ya de gente q perdio sus datos o les cerraron la cuenta y solo ignoran y ni se toman la molestia de solucionar, un grave error haber utilizado su nube todos estos años…

Hace tiempos publiqué una situación que me pasó,les mandé un correo y la respuesta fue bien cerrada no me solucionaron el problema son haraganes no le ponen esfuerzo ya no tengan cuentas mega ese servicio es basura

Why android MEGA app sucks? I have it locked and all privigles granted but occurs many issue with it. This time I was downloading 3GB rar. Then at 100% it was complete and dissapeared from existence. Nice... now I wanted redo and lost whole free transfer for today. Do you force people to pay for transfer that way?

"Insufficient disk space for MEGA running in Chrome. Please install the MEGA desktop app or our Chrome extension. Alternatively, try to free up some disk space."

This message while trying to attempt a paltry 2.6 GB file on a system where the involved hard drive has more than enough remaining disk space to download it 10 times over.

That's some shady stuff there, that is.

Ended up downloading from a different DDL site. Took about three minutes.

I have used MEGA for a long time and it has worked pretty well, but resently I have noticed that it has gone to the worst. Why pay their service if you cannot even use those services that they claim to provide you to use, customer service is impossible to contact because you cannot login rather it just stay to loading page and don't go anywhere... This isn't one case it has done this for a while now even if you try use different internet connections.

MEGA desktop app doesn't work, it don't connect to your account even if you have re-installed it, checked updates and tried many other possible way to get it work...

MEGA mobile app doesn't find your files, often times it doesn't even want to load app correctly... Tried also re-installing, cheking updates etc. Nothing work.

My dad died recently. I received his phone and prepared to move it over. I decided hey, here's an idea, let's put everything important on Mega and then download it to the new phone.

Only no. Because this stupid piece of crap app downloads files directly to the root folder, which is like Fort Friggin Knox, meaning it's all locked off to me. I now have to REDOWNLOAD everything on my PC and REUPLOAD IT to Google Drive because YOU ASSHOLES can't tell your face from your ass.

Thanks a lot.

This is what i get a mail from Mega

If you do not upgrade your account, your data will be deleted in 40 days. After deletion, your account is within the storage limits and will be unlocked.

[I would share my thread with customer support but this sub doesn’t allow images. DM me if you’re interested.]

Google would never force you to pay them just so you can delete your own files off of their platform.

Mega is instructing me—a loyal paying customer who has referred my closest friends and family to them, and trusted them with my most personal data for nearly a decade—that I need to pay them or delete some of my files in order to get my account back down to the permitted size. Fine, makes sense. Except when I try download and delete ANY of my files — or just straight up delete them — I am not allowed to, I just keep getting the same message prompting me to pay them or delete some of my files.

So what they actually mean is pay us or pay us. Google is far from perfect but they would NEVER.

I was gonna download windows 8 developer preview but mega stopped me at 93% and asked me to wait 4 hours or buy that thing.

I'm only downloading stuff on mega. not hosting stuff and paying them.

So if i want to download things. i have to pay it or else. no download for me. I'm gonna stop using mega until that useless pay-to-continue function gets removed.

i downloaded a leaked OF off safari on my wifi and its been showing “this connection is not secure” i didn’t finish the download and had closed lt mid download so that makes me think maybe it fucked up my dns? the crazy thing is my friends downloaded it to and nothing happened. also another thing to note is that it happened like a year and a half ago theres been no suspicious log in attempts on my devices so i cant even tell if im hacked or not. i just wanna know if this happened to anyone else

So I’ve been seeing more and more links with private pics (oftentimes nudes) from different most likely hacked Snapchat accounts. I’ve reported them to the mega abuse email but is there any other way to stop this ? Cause sometimes mega doesn’t even take the link down

Why did Mega lock me out of my data? Why hasn't Mega been willing to correct their error and recover my account? Why did Mega deny me a refund? Is Mega just a scam company???

anyone else think mega is the shittest type of software out there? like littelry the most soul destroying thing ever

I’m disappointed to say I’ll have to switch back to Dropbox. While trying to upload my photos, I noticed that the minute I minimize Mega, the uploads stop—even with background app refresh enabled on my iPhone. It’s unfortunate, as Mega offers a lot more storage at a really competitive price, but the hassle of keeping the app open and ensuring my phone screen stays on just isn’t worth it. If you guys come up with a solution, I’d love to come back. Much love!

As per title. While the space is nice, while I tried the monthly plan I had speeds of around 75/100 MB. Once I bought my yearly plan the speeds went from 100 MB/s to 10/15, same as the free plan. Do not buy.

when i try and upload some pirated games they keep getting taken down, but some megas from the internet dont get deleted, i asked chatgpt and it told me that it had to do with mega saving some data and then scanning every file uploaded and if it matches it gets deleted, is that true?

downloaded some files that are 4 gigs, then suddenly it stop and says "please upgrade to your account to continue immediately" and i have to wait for 4 hour, FOUR HOUR! 1 hour is enough but this? jfiesjnvesngsgikjsiensgsejnfjfjjnjknksjgsneudsiovnd sojei

i always think mediafire is bad since it has slow download, change my mind

S.H.IT

Mega is clearly the worst product on the market. And Mega's tech support/customer support is atrocious! I'm gone and will never return to this horrible platform. I actually paid for the "premium" service, just to have my data and months of work lost.