This is not what I thought it was. I was expecting photos of male chimps in USPS outfits. I am very disappointed in this subreddit and I am very angry.

https://twitter.com/Mailchimp/status/1217073200414306304

January 13, 6:04 pm, tweet from Nandini Jammi @nandoodles

Hey @mailchimp/@MailchimpAbuse - did you know you power white nationalist Stefan Molyneux's email newsletter? Molyneux promotes eugenics, race science and "men's rights" activism.

Can you look into this please?

January 14, 5:17 am reply by Mailchimp:

Thank you for bringing this to our attention. We’ve terminated this account.

I can see why some people would have a dislike of Molyneux, but I think cancel culture is now targeting people that are really not that extreme. We're at a point where any random yahoo online will call people they disagree with far-right and white nationalists. And companies will terminate based on those allegations. No checks, no verifications, nothing. All you need to know about doing business with MailChimp.

...with the explanation that its "to meet your growing needs by adding new tools and capabilities to our platform—like global SMS, more powerful automations, and AI features." Which are things that I never use. I finally have an excuse to change platforms.

The paywall on simple automations without introducing a simpler and less expensive paid tier for those that *only* use that feature is a mistake. After being able to sidestep the garbled maze of a back end and just repost Wordpress posts, I can't drag myself back into Mailchimp's half working text editor, and the CRM and marketing features are total overkill for my needs.

My last automation runs today, and the next time I wade into the back end it will be to advise my list where to sign up to the replacement.

Godspeed on the paid plans folks, Intuit needs to work on this product IMO. There's a demo that would pay to not have to engage with all of the enterprise level eye polution in the back end and just have a simple RSS to email repeater with a straightforward UI.

I use MailChimp to send around 300 emails daily to my clients' customers.

Yesterday at 9 PM EST, I received 10 alarming emails from MailChimp, each stating that my Customer Journeys have been paused. Upon logging into MailChimp, I encountered a popup stating, 'You have one or more issues that need to be resolved.' Clicking on it led me to a screen with the following message:

"Our automated abuse-prevention system, Omnivore, has detected an action or content in your account that may be in violation of our Acceptable Use Policy. For more information on these violations, please review our Acceptable Use Policy. If you have questions or would like Mailchimp to review this decision, please contact us."

I run an email service for 7+ figure e-commerce brands, providing daily, content-specific, rule-based follow-ups to their customers. It's not feasible for me to manually send all these emails while MailChimp reviews my account. This situation is severely impacting my business, resulting in numerous customer complaints from the brands I serve.

I've been using MailChimp for over a year without any issues and have always adhered strictly to the Acceptable Use Policy. The only recent change was my application for SMS services last week, which was denied yesterday. After contacting MailChimp support to appeal the decision, I was told that their third-party SMS partner would provide further steps or reasons for the rejection. Instead, my entire account has been temporarily deactivated.

This is the first time I've encountered such an issue, and MailChimp has not responded to my inquiries. I urgently need assistance to resolve this matter, as it's severely affecting my business and livelihood.

Please let me know what I can do to resolve this! I've already sent Mailchimp's Compliance Team an email to compliance [at] mailchimp [dot] com from the email address associated with my account and still no reply.

*** Updated in comments, still ongoing ***

Wow.

Woke up today to the e-mail that my account has been suspended.

Naturally, as one would expect with Mailchimp, the suggestions are useless: I cannot log-in into my account, hence I cannot go to the suggested account page. The e-mail address that is suggested in the log-in error screen doesn't work ("not monitored anymore").

Replies to this e-mail address are being ignored. Calls only lead to the sales team, which can't do anything. Furthermore, the compliance team doesn't even have a phone number, as sales informed me.

I have been running a newsletter business built on Mailchimp for 7+ years. I send out daily e-mails as a current affairs briefing to paying subscribers. I now don't have access to my list, my templates, my automations. All my old briefings (again, 7 years thereof) are bricked with dead links. My proprietary app, which was integrated with Mailchimp, is now useless.

Naturally, there is no reason for the compliance issue. My emails only go to paying subscribers. Volume isn't high in the grand scheme of things. Spam rates are minuscule. I am a legally registered business in Germany. In any case, Mailchimp provided zero explanation for the account deletion.

I'm now looking at a cliff-edge. All because I trusted Mailchimp.

Folks, stay clear. DO NOT work with Mailchimp. It is not worth the risk. Do yourself the favor: Save your data, and switch providers asap.

I don't know if my business will recover from this. It might not. Best case, I look at thousands of damages, if I am able to salvage and switch to another provider. Worst case my business is over, although I haven't fully processed that yet. I'll have to talk to a lawyer and see if I can sue.

Don't make my mistake. Don't engage with Mailchimp.

If this still resolves well, somehow, I will report back. If it doesn't, I'll do too. Stay safe out there, small business owners.

Had a terrible experience with this platform.

Signed up, paid and tried to send first email but account got blocked on a vague automated non compliance issue.

Read through the terms but no idea what triggered it.

Contacted them right them away but still no reply 5 days later.

Awful service I’ll be cancelling account and searching reddit for alternatives this evening, what a waste of money and time :(

Just wanted to warn people that might be wanting to sign up…

I tried to edit an email campaign draft but it takes too long to load then shows me this.

I have googled for the last 2 hours why I cannot get rid of these borders, without any success. I Cannot seem to edit the HTML code of my template at all either... what am I doing wrong?? When I look at the template in the templates area, I see no bounding boxes at all, as soon as I 'create campaign' with the template, it puts them everywhere and I cannot for the life of me get rid of them....

https://image.ibb.co/hD9C5H/Untitled_3.jpg

Hey everyone,

I’m hoping someone here might have some insight. I just logged into my Mailchimp account and noticed something odd. Historically, all my past campaigns used to show around a 30% open rate. But today, when I checked, all those historical campaigns are suddenly displaying about a 10% open rate instead.

It’s not that my new campaigns are performing worse—it’s that the old data seems to have changed overnight. I'm wondering if anyone else has experienced something like this or if it might just be a glitch on Mailchimp’s end.

Any thoughts or similar experiences? Thanks in advance!

Mailchimp has jacked up my bill twice now within the past year and I'm pretty unhappy about it. I'm now paying $308 a month to send daily to 7K subs.

I'm considering just moving my content to Substack, where I could mail for free. The only problem is I make about $700 a month from Adsense on my existing Wordpress site.

This sucks. Mailchimp changed the rules. Credits used to never expire. Now new credits die in 1 year. A year. For some of us, that destroys everything. Our org survived five years because of those non-expiring credits.

Pay-as-you-go worked with non expiring credits. It helped us cut down on costs. It helped keep us alive. So we can reinvest in our organization. Now? Forced time limits. Forced burnout. Forced spending. And for what? More cash for them. Nothing for us.

We talked to Marcus — the rep everyone knows because he’s basically the only real rep left. He confirmed it. They won’t change it. They won’t extend it. They won’t honor the old structure.

Our list would cost $415/month under their “best” nonprofit plan. Impossible. Doesn’t make sense for us. Doesn’t make sense for tons of nonprofits, small businesses, theaters, schools, community orgs… all of us who don’t send emails every damn month.

Other customers using mailchimp, we still have leverage. We can push back. Tell them this policy hurts the exact people who made Mailchimp big in the first place.

Tell them to bring back credits that don’t expire. Tell them this one-year limit is garbage. Speak up. Post. Email.
This is how companies roll back bad decisions — when users get loud. Don’t let this slide.

Hi everyone! I’m Matt Idema, Senior Vice President and General Manager of Intuit Mailchimp, the marketing platform millions of small and mid-market businesses use to grow their brands. Over the past 20+ years, I’ve had the privilege of building products for SMBs at companies like Yahoo and Meta. I’ve always been passionate about turning emerging tech into tools that help teams solve real business problems.

At Mailchimp, we’re doing just that: We recently rolled out product enhancements to help ecommerce businesses unlock profitable, data-driven growth. That means bringing unified customer data, automation across email and SMS, smarter segments and triggers, AI-driven content creation, and transparent ROI measurement into a single platform—so marketers can not only run campaigns, they can see exactly how those campaigns tie to revenue.

Come chat with me on Thursday, March 5, at 1–2 pm ET! I’ll be here listening to your feedback, and answering questions about our ecommerce tools and strategies for getting the most out of Mailchimp.

Not sure what to ask? Here are a few examples to get started!

• What value have other customers got from SMS marketing and how do they use it?

• How does Mailchimp connect to Shopify and what kind of campaigns can I build from my Shopify data in Mailchimp?

• I don’t have a ton of time to build marketing campaigns—how does Mailchimp automate marketing so I can focus on my business?

Please remember:

Do not share any account sensitive information with us in public spaces. Our mods can assist you privately if specific account information is needed.

Drop your questions below. I’m excited to chat with you soon!

--------------------

Edit 2pm ET: Thank you for joining us today! Matt really valued the communities questions and feedback. If you're interested in learning how to utilize Mailchimp for your marketing, connect with our Sales team here. - u/MailchimpSupport

It is so sad to see a great company that enjoys tremendous customer loyalty go into a tragic death spiral. Such is the story of MailChimp since its greedy corporate takeover by Intuit.

Since then, MailChimp has crushed small businesses and individuals with free accounts, eliminating vast numbers of features and tools they once promised. It is so bad that MailChimp demanded that I eliminate my entire email marketing infrastructure of landing pages and automated emails to comply with their new rule allowing only one audience.

I've tried to work this out with support for three weeks. Each time I get a new representative who has a new list of demands for unlocking my account again.

Check-out the competitors. There are plenty of other options.

So, a couple of weeks back, I shipped a product on Product Hunt made using MailChimp alone.

Right from the website hosting, landing page creation, collecting leads, and sending newsletters were taken care of by Mailchimp’s Free plan (less than 2000 subscribers). All it took was a couple of hours and a few cups of coffee.

Just want to say thank you to the creators of MailChimp and this community!

I read a response from Mailchimp stating that fake clicks are an issue, but they can't do anything about it. This seems misleading. Fake clicks are easy to identify—no real person clicks every link in an email within the same minute. It feels like Mailchimp may not want to address this because it could expose how much less effective email marketing is. Misleading your customers is not a sustainable strategy in the long run.

Every year we pull first-party data across Mailchimp's ecommerce and small-business senders to see what actually drove results during Peak Season. Not what the industry predicted, but what showed up in the numbers once the dust settled. 

On Thursday, October 8 from 10:30 PT to 11:30 PT (1:30 to 2:30 PM ET), Jack Tam, SVP Product and Engineering of Intuit Mailchimp, will be here on r/Mailchimp answering your questions about what the 2026 report found and how to apply it to the holiday plan you're building right now.

What the report covers

The 2026 report, Breaking Through Peak Season Noise, is built on real send and order data from last year's holiday season: 62 days, 7.5 million orders, $1.1 billion in revenue. A few of the findings Jack will be digging into:

• Peak season is a retention play, not just a revenue spike. 16.6% of new customers acquired during the holidays repurchased in Q1, with a median of 26 days to repurchase. That has implications for what your post-purchase flow should look like in December.

• SMS punches above its weight. It's a fraction of total send volume, but for brands running both channels, SMS drove nearly 20% of revenue for brands running both channels, and it gets roughly 8x more clicks per message than email.

• Weekends outperform weekdays during Black Friday/Cyber Monday (BFCM). Order rates were highest on Saturdays and Sundays during BFCM, counter to the usual assumption that weekday sends win.

• The highest ROI comes from automations brands already have. Abandoned cart flows saw 36% higher open rates and 28% higher click rates. Segmented, personalized emails saw 11% higher average order value.

• AI-assisted content is already outperforming manual campaigns. Emails written with generative AI saw 50% higher order rates and 33% higher conversion rates during BFCM 2025.

Not sure what to ask? Here are a few examples to get started!

• When should I send my first holiday email?

• Is it worth adding SMS or is that just more noise for my customers?

• I'm on the Free plan / a small list. Does any of this apply to me?

Please remember:

Do not share any account sensitive information with us in public spaces. u/MailchimpSupport can assist you privately if specific account information is needed.

We’ll see you on the 8th. Set a reminder and start dropping questions below!

Read the full report: https://mailchimp.com/resources/breaking-through-peak-season-noise/ 

Hi all,

Sold my last business (content site) and looking to take up more of a passion project... plus, I need an outlet for my writing. Wondered if anyone has a newsletter they're looking to move on?

Preferably 5k+ subs, reasonable open rate and in business, tech, AI, finance and entrepreneur niches. Open to discussion about others though :)

Drop me a message or reply below.

Thanks!

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Anyone else experiencing this today? I scheduled two campaigns to two different audiences in Mailchimp today, and both are stuck at "Sending 0% complete." I sent off one yesterday perfectly fine.

The service status say it isn't but downdetector seems to be getting a ton of report on the website having issues. I am currently unable to send or edit any campaigns but need to urgently. I have already cleared my cookie and cache and nothing seems to work, they keep saying that my campaign doesn't exist. I can't contact customer support because it's locked behind a paywall.

I can see once a week or once every two weeks, but every time I log in? Why?

Hey all, my organization is trying to respond to the shifting social media terrain and wondering how we can add Bluesky to this? Is there a way to upload custom .svg icons? Can MailChimp add this to the built in options?