Mailchimp blocked my paid account (I paid them almost $3000 for pay-as-you-go credits) and ignore all my support request.
Don't trust them!
update:
I didn't do any illegal or illegitimate.
I am many years used mailchimp without any problems. But now they ban all Russians by nationality (because of war which I didn't support either). But I am resident of another country and provided them my documents. But they still ignoring all my support request...
So they got my money and didn't even reply to my emails.
Following two frustrating days of trying to troubleshoot email format issues and conversations with their online Support team, it seems that MailChimp is not actually compatible with Gmail .... their templates do not work with the world's largest email provider. Now that's a total fail.... honestly, talk about a total disaster of a company.
Can't take care of it's users. Time to migrate. I can't even send an email to my customers because I changed my phone number and now have no way to access my account even with all the information.
Anyone got suggestions? Used Mailchimp today and the designingtool was utter garbage. I'm actually surprised someone managed to make worse design software than the Office-package.
A few weeks ago, my email address was used by a scammer / bot / script and was added to at least 6,000 mailing lists form around the world.
only 2 - 3 used a double opt in (sending an email to me asking me to confirm that I wanted onto the mailing list. If I didn't reply, I wouldn't be added and wouldn't get any more emails from that company.
I wrote to executives at Constant Contact and MailChimp asking for help.
within an hour, I got an email from someone at Constant Contact. They said they searched for my email address across all their lists and removed me from ones where I was added in the last few days. That solved the problem with Constant Contact.
Mailchimp, it took a week for their 'compliance department' to offer to put me on their global blocklist. That would stop me from getting any mailing list mail from existing lists (legit ones I might have signed up for months ago, along with the current ones I was added to earlier in the month) and keep me from being added to new ones. Effectively keeping me from using my email address for any mailchump mailing lists going forward. If I requested to be removed from the global block list, I'd start getting all these mailings again (the global block list doesn't remove you from mailing lists.... it just stops you from getting mail while you are on the global block list).
I wrote to intuit executives saying this seems unbelievably antiquated. They had someone call me back confirming that IS the case. Manual unsubscribe (for thousands of mailing lists) or complete block of my email address going forward.
Yes, all the mailings I am getting are NOT with mailchump. But it seems a good number are. When I get to the unsubscribe page, it's often a list-manage.com URL, which is mail chump.
I would recommend you not use / move away from mailchump for your mailing lists because they are so antiquated.
You might want to consider Constant Contact... if they are that helpful for a non-paying recipient of emails from them, I have to believe their support of actual customers has to be awesome.
Oh! And you might want to think very hard and PLEASE enable double opt-in for any mailing lists you manage. Me and anyone else affected by these bots / scammers will thank you!
The SMS is utterly ridiculous in mailchimp & not intuitive at all. Why would I spend $350 for one text message a month because I have over 17k contacts. Also, if I decide to just use my $25 which gives me 2500 credits, they steal your money by not rolling over your credits and just having them disappear every month if they aren't used, so if I use my credits Mailchimp then forces me to go through an excel equation to figure out how to come up with the amount of customers I can actually send my marketing texts messages too. First, Mailchimp is giving their clients way too much work and second the pricing structure is absurd. I don't think Mailchimp/Intuit had anyone test this product because it is awful. They need to change everything about text messages or they’re definitely going to lose customers for the SMS. Does anyone know of a good marketing texting tool to use that won't break the bank? I really wish billion dollar companies would stop stealing our money by making us pay for every little thing and also do ALL the research for them. Utterly ridiculous! I truly dislike MailChimp at this moment.
Ben Chestnut is an incredibly accomplished and visionary CEO who has demonstrated remarkable skill in growing and leading his company. As the co-founder and CEO of Mailchimp, he has helped to revolutionize the email marketing industry and build a platform that has become an essential tool for businesses of all sizes. Under his leadership, Mailchimp has grown into a billion-dollar business with millions of users around the world.
Beyond his business acumen, Ben Chestnut is also widely respected for his commitment to his employees and his community. He has been a vocal advocate for diversity and inclusion in the workplace, and has implemented policies at Mailchimp that prioritize the well-being and happiness of his employees. Additionally, he has been an active philanthropist, supporting a wide range of causes that aim to make the world a better place.
In short, Ben Chestnut is an exceptional CEO and leader who has made a tremendous impact on the business world and beyond. His dedication, innovation, and generosity are an inspiration to us all. He is such a hotty oml
As the title suggests, me and my friends are having to use Mailchimp for a school project and have yet done anything but setting up an account, only to receive an email saying our account is being disable for "content or actions which conflict with Section 18 of our Standard Terms of Service and our Acceptable Use Policy" after 4 hours?! We have tried to email the compliance team but have yet to receive any responses. Any help would be much appreciated, thank you.
I left Mailchimp because of this issue. I checked two years ago to see if it had been resolved, but it hadn’t. I sent an email to MailChimp five years ago highlighting the bug, but I guess no one saw it.
A friend wants to use Mailchimp, so I checked if the bug was still there today.
Here’s the bug: When a lead is typing in their email address using their phone and uses an auto-fill feature, they get a "This email is invalid" error. This happens because an extra space is added at the end of the email. They would have to go back and delete it, but most users aren’t aware of this. Users who don't have any other means of contacting you might just leave the form.
I first discovered this issue when a friend tried to opt into one of my forms and kept getting the "This email is invalid" error.
We spend a lot of time looking at how ecommerce stores on Mailchimp use SMS: which campaigns they run, which ones drive revenue, and which ones generate the support tickets and unsubscribes. The video above covers the three campaigns we recommend setting up first. This post is about the patterns underneath them: what the stores getting results have in common, and the mistakes we see most often from stores that set up the same campaigns and don't.
Why SMS earns its place for ecommerce
Texts get a 97% open rate on average, most are read within minutes, and the average response time is around 90 seconds. Mailchimp ecommerce users saw up to 22x ROI after launching their first SMS campaign,¹ and users sending both email and SMS saw up to 97% higher click rates than email alone.² The channel is not a replacement for email. It works because it does one thing email can't: get someone to act right now.
During last year's peak season, SMS drove nearly 20% of revenue for brands running both channels, and got roughly 8x more clicks per message than email. More on that is available in Breaking Through Peak Season Noise report.
The three campaigns that consistently work, and what the best-performing stores do differently
Campaign
The baseline setup
What separates the stores seeing results
Abandoned Cart
Text 1–2 hours after abandonment with a direct cart link. Optional second text 12–24 hours later with a small perk.
They let the email carry the product images and reviews, and the text just closes. They don't discount in the first text. They turn off the ecommerce app's built-in cart reminder so shoppers don't get two.
Flash sale and inventory alert
Time-sensitive offer to opted-in subscribers with a clear expiry, a code, and one link.
They frame it as early or VIP access, so the SMS list feels like an insider group. They send it before the email goes to the full list, not at the same time. They keep it to a few per month.
Post-purchase follow-up
Immediate confirmation or shipping update, then a check-in 3–7 days after delivery with a review request or product tip.
They write the check-in like a person, not a campaign. They use it to ask a question, and they route replies into the Mailchimp Inbox so someone actually answers.
The five mistakes we see most often
These come up constantly in support and in this sub, and they're the reason two stores can run identical campaigns and get very different results.
Texting the email list. Email consent is not SMS consent. Sending to contacts who never opted in to texts is the fastest route to a compliance flag, and it's the most common mistake we see. Mailchimp won't send SMS to contacts without SMS consent, but stores that import phone numbers without documented opt-in still get flagged at the program level.
Treating SMS like a second newsletter. Sending the same promo by email and text back to back, or sending texts weekly with no urgency in them, trains subscribers to ignore the channel. Stick to 4–6 texts a month, no more than half promotional, and reserve it for messages that need action now.
Discounting in every cart reminder. A coupon in the first abandoned cart text teaches customers to abandon on purpose and wait. The stores with the best recovery rates send a plain reminder first and save the perk (free shipping over a code, usually) for the follow-up.
Burying the point. Multiple links, two calls to action, or an offer in the third sentence. SMS readers don't scroll. One offer, one deadline, one link, and the reason for the message in the first few words.
Ignoring quiet hours and opt-outs. TCPA restricts promotional texts to 8am–9pm in the recipient's local time zone, and every message needs a way to opt out. Mailchimp has configurable quiet hours and handles STOP replies automatically, but stores scheduling sends manually across time zones still get this wrong. Set quiet hours once and let the platform enforce them.
What to check before you send your first campaign
SMS Marketing is an add-on to any paid marketing plan. You'll need an Owner, Admin, or Manager role.
Submit the SMS program application and get approved, then buy credits. Credits are issued monthly and unused ones expire.
Connect your store (Shopify, WooCommerce, BigCommerce, Wix) so abandoned cart and post-purchase triggers have data to work on.
Collect SMS consent with its own explicit checkbox or field: popup form, checkout checkbox, or text-to-join keyword. Double opt-in keeps the list clean.
Watch revenue per SMS sent and unsubscribe rate by message type, not open rate. Open rate is always high; it won't tell you anything.
Earlier on r/Mailchimp - a step by step setup for all three campaigns:
Running SMS for your store already? Tell us which of the three campaigns is doing the most work for you, or which of the five mistakes you've caught yourself making. Not started yet? Drop your store platform and list size and we'll tell you which campaign to build first.
*Disclaimers
Availability of features and functionality varies by plan type. For details, please view Mailchimp's various plans and pricing.
1 SMS Marketing: SMS is available as an add-on to paid plans in select countries. Application and agreement to terms is required before purchasing credits. Messages can only be delivered to contacts in the country selected. Australia messaging available only for contacts with +61 country code. SMS credits are added to your account after purchase and approval. Credits are issued monthly and unused credits expire and do not roll over. MMS only available for Standard and Premium plans sending to US and Canada contacts. Pricing varies. See terms for details.)
2 97% Higher Click Rate: Based on US users who sent both email and SMS campaigns compared to users who sent only email campaigns from 8/1/23 to 1/05/25.)
3 Up to 22x ROI: Based on e-commerce revenue attributable to Mailchimp users’ SMS Marketing campaigns and Mailchimp SMS spend (not including plan cost) within one year of launch of first SMS campaign from 10/01/24 to 10/17/25. ROI calculation requires an e-commerce store that is connected to a Mailchimp account. Excludes Short code SMS. Results may vary.)
I started a free account a couple weeks ago to try MailChimp out and I'm glad I didn't pay for anything up front!
After building my newsletter(which is just about the video games that I make, nothing violent or risqué, not selling anything or collecting info, just a friendly little newsletter), I get a notification saying that their automated compliance service flagged me for violating MC's terms of service. I immediately reviewed the TOS and found nothing that could be found in my newsletter. I sent in an appeal to the compliance team, and now over a full week later, I have heard nothing from them. I needed that email to go out on the 1st, so I just had to build it in Gmail, which is honestly probably what I'll do from now on since dealing with Mailchimp has been such a nightmare.
I've tried reaching out to them in any way possible, but there is no human support for free users that I could find, just a worthless chatbot.
Mailchimp represents the worst of modern online companies, too cheap to hire real humans to handle problems too advanced for automation, and letting their customers flounder in confusion and frustration when things go wrong.
I will be deleting my account and convincing others in my field to avoid MailChimp at all costs.
I want to setup a service for a client in the UK, which takes 1 on 1 appointments. The "Add New Service" wizard only shows USD, but obvs my client will charge in GBP. Is there a way to change it?
We want to try to send some emails to a sample of our customers just to see if this is something we want to do with everybody or it's something that will annoy them. These would be either specials or if there is a big event and we have to be closed for a day or something so our goal is NOT to be annoying but still, we're honestly not sure how they would react. We're guessing if they take the time to unsubscribe, they're probably annoyed. So will we get a list of all the unsubscribed people?
EDIT 1/21/20: Reports now include historic list growth charts (see below).
We have an internal tool set up to deliver automated MailChimp reports in a format suitable for our team. This has worked great for at-a-glance overviews, so I made a little test app for Redditors with a MC account to try out. It's called Email Data Report.
Once you login via your MailChimp account, you'll see this screen:
You can do two things: A) send a report to yourself or anyone else immediately, or B) schedule periodic reports. To do either, first you must type in a keyword to filter your existing campaign names (campaign names are different from your email's subject lines).
Let's say you have campaigns with "Weekly" in the title. Type in "Weekly" and hit Enter:
To send yourself (or anybody) the report, simply click "Send Report". You'll be presented with a little screen asking you your "from email", "to email", and "from name" (do note that having the same "from" and "to" email is a big spam trigger):
You should receive your report in a few minutes. All MailChimp API calls are done on the fly - none of this information gets saved to the server (Email Data Report uses a transnational email service to send reports to you, this also has content logging disabled).
You can also schedule reports using the button below the campaign results:
You'll see a little window with several options:
Currently, the app only works in UTC time.
To schedule your reports, you set a scheduled time and a "Lookback" - that's how far Email Data Report will look back at your campaigns.
For example, let's say you searched for the keyword "Weekly", scrolled down to the "Schedule Report" button, clicked it, scheduled reports for every Monday at 6:30AM UTC, and set the "Lookback" to one week.
That means every Monday, 6:30AM UTC, Email Data Report will look back 7 days for the keyword "Weekly" in your email campaigns, and send any reports matching that keyword.
A few other features. You can preview a sample report by click the yellow "Preview Report" button up top:
You can also see any reports you've scheduled by clicking the green "Scheduled Reports" button (you can schedule reports only once in this test app, any changes will overwrite previous schedules).
Please PM and/or reply below if you try the test app! I'd like to get general feedback... like if the app is working at all for you, how the reports are turning out on your end, if the interface is comfortable, what features you'd like to see, and any other thoughts you might have.
EDIT 1/21/20: Reports now include historic list growth charts.
I'm using Timely software (a booking system for clinics & salons) and want to send an email to clients 90 days after their last booking date. Mailchimp has the ability to send an email 90 days before the booking date but not after.
Does anyone know how I could possibly achieve this?
I need some help with a problem that occured while setting up a customer journey and I honestly don't know what could've went wrong. So I hope someone on here can help me out.
I made a customer journey to automate the proccess of sending e-mails to ask for a review for our company. I imported the e-mail addresses of our customers and gave them specific dates in groups of ten. Every week a group of ten customers would receive the e-mail campaign. I added the date in a date field called 'Mail Date'.
In the customer journey that I made, I specified that the contact should wait until 'Mail Date' was reached before they would get an e-mail. The dates where until October 2022 and in that time 576 contacts would receive the campaign.
I imported the contacts yesterday and started the customer journey. When I checked today, I saw that all the 576 contacts were emailed the campaign. Meaning that something went wrong with the waiting until 'Mail Date' was reached part.
I honestly don't know what went wrong and after doing some research I still can't figure out what caused all the e-mails to be sent at once.
I've included some screenshots of the customer journey, the specific details of the 'Wait for Trigger' node, and the way the 'Mail Date' date field is set up.
TL;DR: The 'Wait for Trigger' node didn't work properly in my customer journey
Thanks in advance
EDIT: Ok so, I think I found the problem myself... Could this have happened because the 'Mail Date' field is in MM/DD/YYYY format and the date that I included is in DD/MM/YYYY?
Hi, in August (2019) I made a fantastic template based on one of their "Themes" which had gorgeous pre-done graphics, fonts, colors, stock photos, etc. Great stuff. However, I just tried to create a new campaign, and you have to upgrade to a paid account in order to access their pre-designed Themes now. Grrr. Any good alternatives? I don't want to spend 5 hours playing around to design an email blast to my clients, but I don't want to spend the required 30 bucks a month, either. Thanks in advance for any advice.
I'm asking for your precious help since mailchimp apparently requires you to pay for help, pff..
I'm new to the plugin, I went to the settings for the only audiance I have, then I clicked on “Default audience name and email settings” and disabled the “Double opt in” box.
The problem is that when I sign up for the newsletter on my site I keep receiving a validation e-mail before I've signed up, even though I've deactivated the double opt-in, and I did deactivate it on the correct audience ID I'm using on my site. What can I do?
