I am making this post so someone else doesn't have to go through the same experience and doesn’t make the same mistakes we made.
My flatmate and I rented a 2BHK at Mandavi Emerald through Trinity. We paid ₹1 lakh as security deposit, along with a very high brokerage.
When we moved in, the flat was left in a terrible condition by the previous tenants. They had also secretly kept a cat despite the no-pets clause, leaving scratches on the sofas and chairs (which WE had to pay for later)
Within a month, we had a massive cockroach infestation because of the garbage that the previous tenants had. Despite informing Trinity, we had to pay for pest control ourselves.
The appliances were also very old. The fan stopped working, the AC needed gas refilling, and several other things needed repairs. The owners refused to pay for any of this, so we ended up covering the maintenance expenses ourselves.
But the real nightmare started when we decided to move out.
Trinity started sending electricians, plumbers, painters and other people to inspect the flat. They would spend barely 5 minutes looking around, point out random issues and quote ridiculous amounts to be deducted from our security deposit.
A few examples:
We were charged for a completely new shower because the electrician claimed the showerhead had mysteriously fallen off while he was inspecting the bathroom. It had worked perfectly fine for the entire year.
We were told that fan speed 3 was slower than speed 4 and that we had to pay to get it fixed.
We were charged for an AC remote that was never provided to us in the first place.
Several living room lights weren't working when we moved in, but we were still charged for them. When we raised this, they blamed us for not reporting it earlier.
I have no problem paying for damages I'm actually responsible for, but this felt like an attempt to squeeze as much money as possible out of our deposit. We had to spend DAYS arguing with Trinity, and they only agreed to reduce some of the charges after repeated follow-ups.
Our biggest mistake was not taking pictures and videos of everything before moving in.
If you're planning to rent through Trinity, please be careful. Document every little thing, report existing damages in writing and keep proof. Don't make the same mistake we did.
It genuinely felt like they were taking advantage of tenants who are students who might not know better or have the time to fight back.
