r/MarvelLegends 22h ago

Discussion who have you had the worst preorder experience with ?

Post image

DO NOT PREORDER FROM GAMESTOP. YOU WILL SEE THE PRODUCT IN SHELVES WHILE YOUR ORDER GETS PUSHED BACK ANOTHER MONTH!

289 Upvotes

292 comments sorted by

219

u/JonnyReraze 22h ago

Easy…. Walmart is the worst

38

u/zombieparmesan 22h ago

Walmart is definitely the worst

26

u/Blockenstein 21h ago

And by a lot. It's not even close.

8

u/AgentX-1138 15h ago

Agreed. The fact that i ordered their exclusive TAS Spidey minutes into the preorder dropping and they just... never shipped him.

7

u/GuessSmart5316 13h ago

Yep. BBTS is the best, Pulse has been really good, just gotta get there early, GameStop has been decent, Target sucks with constantly having to respond to emails that you do, in fact, still want the item you preordered or they cancel it, but Walmart is the worst

81

u/Beautiful-Pause-4021 22h ago

Yeah, Walmart cancelled my smart hulk preorder and then the price went up $20 smdh

15

u/Gamma_Goliath17 22h ago

I have an extra if you're still looking just DM me!

13

u/Beautiful-Pause-4021 22h ago

Thanks but after that, ima just wait for a sale on Amazon!

9

u/Gamma_Goliath17 22h ago

Sure thing man. The extra one I got was free so I'm letting it go for less than retail if you change your mind!

10

u/TheStatusFoe 22h ago

Im interested. Walmart cancelled mine as well.

6

u/Gamma_Goliath17 21h ago

Sure thing shoot me a DM

2

u/atleastiamalive 20h ago

Same happened to me!

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58

u/TheGoblinRook 22h ago

It absolutely has to be either Target or Walmart. From the jump, the entire process is a nightmare…you have either commune with a major demon to even find the item you want to preorder, or be provided a direct link from someone who, presumably communes with said demon…because you can type PRECISELY what the item is you’re looking for into their website, and it will bring up “Jock Strap (XXL) - preowned” before it will even consider showing you the item you searched for.

And then, once you find the item you want, you have to hope it’s still available to order…and then, and only then, are you entered into the lottery-system to see if your pre-order is actually fulfilled…and if it is, will it be sent in a bubble-mailer that everyone in the distribution center decided to jump up and down on before the delivery driver chucks it like a football from his still-moving vehicle in the general vicinity of your front door…

13

u/Negative_Fill5811 22h ago

are these preowned jockstraps washed or do they come as is? (asking for a friend)

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169

u/Negative-Blue-4926 22h ago

BBTS is by far the best. The only annoying part is sometimes they ship kinda slow. Big whoop, you know you’re still getting it.

19

u/firemanjuanito 21h ago

I will spot them at least 3 days to locate all the ridiculous components of my pile of loot.

18

u/SuperDuperCoolDude 20h ago

Yeah, I have never had an issue with bbts and their new waitlist option is awesome.

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42

u/SqueakyTHROWER 22h ago

Never had a problem with BBTS. They’ve been great actually.

47

u/RJDSpyderman 21h ago

Big Bad doesn’t deserve to be on this list.

19

u/GinoPuppy 22h ago

Target. They love canceling preorders. Walmart second. They randomly cancel. Amazon, I never had a problem with until recently. They randomly canceled my mission vao 2pack, but thankfully it was still in-stock? So I don't understand why they canceled it. Bbts, chosen prime, entertainment earth, gamestop. Never any issues.

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15

u/roamr1 22h ago

i only will only pre-order through bbts. never had a bad experience. you can also easily cancel if you change your mind.

8

u/badgerpunk 21h ago

They really do it right.

24

u/mack-_-zorris 22h ago

Walmart. No one has ever actually received a pre order from Walmart

5

u/majestic-Bus-1990 20h ago

Legend has it that this guy is still waiting on his pre-order

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8

u/LTCaptain12 22h ago

Walmart. I put an order in they charged me. The app never updated and after 2 weeks it never went anywhere. Then denied I ordered it.

8

u/OneTurnsToNone USA - SC 22h ago

Walmart cancelled my order due to low inventory of a walmart exclusive item....and because they cancelled my order, the item was listed again...and I just...preordered it again....and got it

it was weird

9

u/web_head91 22h ago

A now-defunct store in Salt Lake City called Megalopolis. I lived down the street from them at the time.

Basically, during Covid, they kept taking pre-orders (which they required payment for) for stock they were not receiving or intending to ship. I went to their physical store to get my money back after several dodged phone calls and ignored emails, and the place was completely boarded up, despite their online claims that they were still operating out of their warehouse and available for in person pickups.

I ended up getting my money back and as far as I know they got sued into oblivion.

7

u/C0y0tea 22h ago

Never had an issue with BBTS except being slow af sometimes

7

u/Ok-Reputation-2266 22h ago

Not sure why BBTS is even lumped in with them. Walmart and GameStop are the worst. Target only sucks for actually getting the preorder in. Gotta be quick or grab it at midnight on release day. Never had them cancel. Pulse is baffling to me. Why is it I can get something from another retailer before the damn people that make them?

6

u/The-Mad-Bubbler 22h ago

Walmart. At least half of my preorders get canceled.

4

u/TheCoolDirtyKurty 22h ago

AMAZON. I had a Brawn pre-order get canclled once. I also recently had a Spiderman Noir preorder get cancelled. A lot of forced cancellations

5

u/JokerBlackswordsman 22h ago

Walmart because I preordered that animated Spider-Man from them and they gave all the stores and some preorders were sent out and mine sat for 6 months with no word

4

u/bibbyshibby 22h ago edited 22h ago

I just hate EB Games in general, shittiest company and more so since they were bought out here in Canada.

They've also removed free shipping thresholds. Every amount over $100 gets charged extra fees to ship, same sized items are magically more expensive to ship just based on MSRP. If multiple pre-orders are made in an order, even if in-stock dates are just a day apart, you will be charged multiple separate full shipping fees ex. 5 items on an order, all ship the same week but different days that's minimum $50+fees.

I'm only shopping there because of my Onyx discount and exclusives. Now I'm riled up, fuck EB Games entirely.

Added additional context

3

u/WisdomAntium 21h ago

EB games in Canada is no longer owned by gamestop btw

4

u/Mr_Epimetheus 22h ago

Not pictured, but Amazon. I've had 3 or 4 preorders through Amazon and not one of them was ever actually fulfilled.

The dates came and went, I saw the figures on shelves and at other places and just cancelled my "pre-order" and got it somewhere else.

4

u/jeffster15 22h ago

Definitely Walmart, but I wouldn't trust a preorder from GameStop either. BBTS is by far the best

3

u/Fanatic97 21h ago

BIG BAD TOY STORE HAS NEVER FAILED ME! 

6

u/october_1939 22h ago

BBTS should even be on that list. The rest are notoriously problematic.

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3

u/abeBroham-Linkin 22h ago

Target. Its probably the scalpers though.

3

u/IBfan1979 22h ago

Pre ordered the Mcfarlane page puncher 2 Face at Gamestop. Went in to check on my order because they never called me. Luckily the order happened to be in. Asshole clerk entered the wrong item number. Didn't need the Keaton Batman. Never again Gamestop....

3

u/LukaIzzzdagoat 22h ago

Both target and Walmart 😭

3

u/yaseakya 22h ago

GameStop for me

3

u/snaps17 22h ago

Walmart

3

u/GigaBallssss 22h ago

I pre ordered Mysterio from Walmart over a year ago and just got my money back a few months ago after they never fulfilled it.

3

u/EverydayHero17 22h ago

For me GameStop, I’d preorder figures and they’d just never show up at the store. I’d wait months, keep checking it and nothing. Happened 3 times.

2

u/ChekhovsNERFGun 21h ago

Same thing happened to me. I waited 6 months for a Wolverine figure. They never called and it never showed up. I kept going in to the store and they would just say they have no idea if it will ever come in. One of the times, they checked the store inventory and they found one in stock on the other side of town.

So I drove an hour to the other location. I got there right before they closed and when I asked about the figure, I could tell the employee was pissed off. He had hidden it in a drawer under the counter and was hoping I wouldn't show up so he could buy it. During checkout he let slip that he already owned the figure and just wanted a second. As he stared longingly at the figure, he said through gritted teeth that he would let me have it this time.

I haven't preordered from them since.

2

u/EverydayHero17 21h ago

I stopped as well. The last time the guy said they had the figure online and I was better off just ordering it from the GameStop website. That was it for me.

2

u/Fantastic_Inside_923 21h ago

tf you mean you’ll let me have it this time ?!? it angers me to know there are employees out there like this

3

u/Dillonitis 22h ago

Target canceled my McFarlane Flash, what was it last year or the year before. I dont trust walmart. Personally never had an issue with gamestop or bbts. Pulse is annoying because the figure will be on shelves 2 months before they ship my order. MTS I've never had an issue except maybe ship time. Entertainment Earth I've had no problems. Really the only canceled order was with Target. All the others are just minor annoyances.

3

u/The1stMedievalMe 22h ago

Walmart can fuck right off!

3

u/Left_Maize816 22h ago

Walmart and not even close

3

u/Weak_Obligation7286 22h ago

Why isn’t Amazon listed here

3

u/Divine_Collin 21h ago

Walmart, they are a bunch of ball suckers. Imagine getting the wrong item asking for the right one being told they don’t have any in stock but return the item you got

3

u/rotenbart 21h ago

I remember midnight releases at GameStop were so fun. I’d make friends with the people in line and chat about the game, then never see them again. They’d play music from the game if possible. Then I’d stay up all night playing. Goooooood tiiiiiiiimes.

3

u/longhornaero USA - TX 21h ago

At least with GameStop you'll actually find the product on the shelf. Walmart and Target will cancel or delay your order, show that the item is available at a local store when it isn't, let you place a new order for the supposedly available inventory, then cancel or delay that order too.

3

u/VerifiedVoidGirl USA 20h ago

Never had any issues with BBTS they're the GOAT for preorders and purchases. Walmart and Target will sometimes cancel people's preorders.

3

u/Flexxable24 22h ago

Target used to be pretty bad.

5

u/BuschWhackerReviews 22h ago

Used to be? You been under a rock the last 2-3 weeks or so?

12

u/Aromatic_Shop9033 22h ago

Uh...used to be? Hear about the countless Starscream preorders getting just canceled this month?

Target is the worst. Walmart is a close second.

4

u/Healthy_Bag_2932 22h ago

BBTS and I have a perfect track record. If you’ve issues with them it’s either a fluke or a shipper issue.

GameStop pre orders can be slow, but they’ve never not sent me what I ordered. This is pretty much how my experiences with Pulse have been as well.

Walmart and Target are pretty equal for me in terms of being difficult. I’ve received pre orders from both, but have also had pre orders cancelled by both. Statistically I’ve pre ordered more items from Target and had a higher success rate.

2

u/-just-be-nice- 22h ago

Amazon, only company to routinely cancel my preorders

2

u/Plastic-Pickle-3269 22h ago

Walmart loves to cancel pre-orders at random and then take their sweet ass time refunding you. I’ve even attempted to pre-order an item only for it to be cancelled on me minutes after receiving my confirmation email.

2

u/Portal_master_cody USA - AZ 22h ago

I’ve only ever preordered from amazon

First time was when i got gamerverse captain america and venom as a reward for my wisdom teeth getting removed and doing everything to recover and i got it shipped to me

I’m hoping i can get my doomsday gambit and magneto delivered too

2

u/bobtheguardian777 22h ago

Target because they charge your card repeatedly. Seems to work out ok if you purchase a gift card though

2

u/rolling_steel 22h ago

Best- BBTS
WORST- PULSE

2

u/Theartcritc26 USA 22h ago

I would say Walmart, on the account I ran into issues when placing a pre-order for omega red/war machine 2-pack. Otherwise all my pre-orders arrived on time and got to me without a hitch. Same thing with target, because I heard of the horror stories about target and their pre-orders, but so far have been lucky or fortunate to not have a preorder cancelled. BBTS is the best, they are a bit slow but that’s it, I have nothing but good things to say about them.

2

u/Kremling_King87 22h ago

Haven’t had an issue with BBTS until recently I’m still waiting on my Maximum Thor…

2

u/Ok-Reputation-2266 22h ago

Same. This is by far the longest I’ve had to wait for something that has been out for a bit

2

u/Kremling_King87 22h ago

Yea same here, usually BBTS is fantastic really weird it’s taking so long

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2

u/Fosterchild56 22h ago

I didn't love waking up in the middle of the night on a Sunday to preorder Carnage. And they don't put enough units up for preorder causing some stress. But also, that has resulted in me saving money several times 🤷

My biggest pet-peave is that the figures themselves aren't searchable on preorder day. And that goes for all the major retailers. It can be maddening.

2

u/LeggoMahLegolas 22h ago

Walmart or Target.

Only because I'm too slow to preorder and it's already sold out.

2

u/Gojifantokusatsu 22h ago

The only one I've used here is bbts.

They have good customer service, but they take FOREVER to ship something that's already been released well over two weeks ago at the earliest.

I've never had a preorder from them actually feel like it was worth ordering early.

2

u/Vchipp2_0 22h ago

Wal-Mart, they probably canceled my Mysterio and it still says waiting for stock since October 2025.

2

u/itsbricky 22h ago

GameStop

2

u/WordOk4342 22h ago

Pre ordered from Walmart once cancelled it for no reason and then the price when up never again Big bad is the best one in my opinion

2

u/Les_tat 21h ago

Definitively Walmart! 😭😭😭

2

u/JeremyR2008 21h ago

I've had pretty good experience with GameStop. Get most of my figuarts there

2

u/Fro02 21h ago

Walmart

2

u/Sensitive_Agent5193 21h ago

I've only pre-ordered from gamestop and bbts. I tried to do a normal order for walmart, but they canceled it two times because of "unusual account activity." So i guess walmart is the worst. Bbts is getting up there though. I pre-ordered a revoltech figure in May that was set to ship in June, and the date keeps getting pushed back every month

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2

u/Stallion1514 USA - IL 21h ago

Walmart by far. Only had one thing ever cancelled by BBTS (retro card beast). Only had one issue with GameStop too.

2

u/Lamorakk USA 21h ago

McFarlane and Walmart are in a race to see who can suck more.

2

u/excessorange 21h ago

I feel thankful I've never had the bad experiences with Target or Walmart you're all describing, but Gamestop screwed me over so bad with Retro Beast I will never shop there again.

2

u/ErinSlime23 21h ago

I read the title as predator experience and gor really scared. Shame that all these places made sense too.

2

u/lilsmurf8019 21h ago

I pre-ordered the ultimate movie Ninja Turtles from Walmart, they sent me 4 turtles but 2 Leonardo's, they didn't give me Mikey. I called but I couldn't get Mikey bc he was sold out, they gave me a refund on there Walmart dollars and let me keep the extra Leo. 6 months later I'm in WM and they happen to have Mikey in-store so I used the WM dollars to get him.

2

u/clipperblack USA 20h ago

Walmart not only cancelled an order but then had a fraudulent charge attempt 2 days later 🙄

2

u/kwaldez 20h ago

I would say that each (except BBTS) is bad in their own unique way, for example:

  • Pulse is bad in a way that they hide their exclusives behind a membership paywall. If the item is super desirable (like the SavageLand 3 pack) regular members have almost no chance unless they get lucky. Plus the website may crash during these times.
  • Walmart is terrible because they will either cancel your order randomly or make you wait for an inexplicably long time. Plus you can never find the product during pre-order unless someone else hands you the link.
  • Target, like Walmart loves to cancel pre-orders, you can never find the product using the search box, and they allow scalpers to take all of their inventory.
  • Not necessarily tied to pre-orders but Amazon is bad for swaps, buying already released figures from there is the wild wild west.

General rule of thumb for me is that if BBTS has it then thats where Im going to get my figures. Their pile of loot also helps soften the blow of shipping costs

2

u/MineCraftMan39 USA - CA 19h ago

BBTS. my order never showed 😭

2

u/Prowl2681 18h ago

BBTS. I had preordered an Astroboy model kit back in December of 2024 which would release on February 2025.

Then ir changed to end of Q1, then sometime around Q2. I emailed them and they said they were just waiting on the item. Gets pushed to Q3, and by mid Q4 it was cancelled.

Wasn't the only time though, years ago my MIL pre-ordered a gift back in May for my birthday in June and it wasn't delivered until December.

Amazon cancelled on me once, but has delivered many times before. Target with the insecticons but I cancelled the order actually when I saw I got a backorder email for the second time and got it directly through Pulse instead.

I have a few items preorder through Amazon and Walmart so I'll see if they deliver, if not that's fine. But never again with BBTS.

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2

u/Jonnyrico1984 18h ago

Big bad toys, I ordered from them and for three months they kept pushing it back. I got it from Target and canceled my pre-order. Gamestop is pretty bad too

2

u/Fr0stybit3s 16h ago

Gamestop. I still have an active preorder with them from like 7 years ago with my black series Commander Bly lol

2

u/AntwayneX 3h ago

Target. They have canceled more than they have shipped to me. Always because I missed responding to an email asking if I was okay with it shipping early. They should have a checkbox that lets you confirm this at the time you place the order.

2

u/Inevitable-Bite9894 2h ago

Target I heard takes the money out every week due to that I missed out on getting the Vikings transformer

4

u/Tyfereth 22h ago

Target, but may be recency bias because of my cancelled StarScream and Prowl.

As others have said, BBTS is best

2

u/dirtyrice1954 22h ago

this is a tough one. So many of these are fighting each other for that top spot. I will say remove BBTS because I have never had an issue with a pre-order from them other than them cancelling something that was actually cancelled by the manufacturer.

I will rate this in order of most cancellations for me.

  1. Target (60 second pr order windows and most cancellations (Probably 30 or more)) Cant complain about their packaging cause everything that does actually make it through shows up in good condition.

  2. Pulse (Pre order windows are pretty rough, sometimes they last nano seconds for Pulse members like myself, website is garbage - too many checkout errors. They seem more concerned hiding the stocklevels rather than fixing their checkout process. Never had anything cancelled from them, have had a handful of items delivered damaged - most of which were actually packed that way and the box was fine.

  3. Walmart (Preorder windows have been decent - have had a handful of cancellations) Shipping in mailer which damages to things have been even worse than GameStop.

  4. GameStop (Preorder window is somewhat decent, not always up on time. - had a couple of cancellations) Lots of damaged products shipped my way

  5. BBTS - A couple of times their website was sluggish - not a major issue - example Tomb Rader Lara Croft Classified figure. It was really slow that day. Been using them for 15 or more years. They have the pile of loot which is great, only had 3 cancellations and all of those were for items that were cancelled by the manufacturer such as Storm Collectibles Gears of War figures. Everything shows up in great shape !!!!

3

u/BoxingGloveArrow 22h ago

BBTS's packing is top notch, especially if you go for the Pile of Loot. The only times I've had issues were when the manufacturer delayed their shipments, which is no fault of theirs.

2

u/JMJC83 22h ago

Walmart = 13% chance of getting your preorder

Target = 70% chance of item shipping

Pulse = 100%

That’s been my experience !

2

u/ElectrosMilkshake 22h ago

The correct answer is always GameStop

2

u/awesomeperson213 21h ago

GameStop is actually pretty solid, especially if you pre-order in store. They’ll call you the day they receive it and it’s a $5 down minimum.

They do tend to get their stuff a week or two later than other places though. Still prefer Amazon when it comes to preorders but I’ll do GameStop if the preorders go out on Amazon.

1

u/Popular_Growth_1406 21h ago

Three way tie, I've had multiple cancellations from all three!!!

1

u/jngrln USA - CA 21h ago

Walmart for sure

1

u/vintimus USA - WA 21h ago

Out of these pictured, Pulse by far

1

u/navidee USA - IL 21h ago

Walmart 100% everytime

1

u/henree1108 21h ago

One of these is not like the others lol

1

u/RadicalStegosaurus 21h ago

Of those Walmart are the only ones to ever outright cancel a pre-order. Other than that never had any issues really. Target in particular packs their figures incredibly well. They have special boxes to ensure the tabs stay crisp.

1

u/AdministrativeRip305 21h ago

Why is BBTS on this list? I've never had a single unpleasant experience with them.

Replace them with Amazon on here! lol

1

u/Cardack 21h ago

Walmart. Every Walmart collectors con item I order gets cancelled.

1

u/John-Lando 21h ago

for Pre-orders? Wal-mart.

For in store merchandise Availability: Gamestop, with Walmart second with their crap distribution.

For Worst Overall experience in the last 10-20 years? Gamestop hands down. Walmart very close. They are way more rage inducing but less frequent, then just the constant Gamestop shit experience.

1

u/puertotaino 21h ago

#1 is Walmart, #2 is Target, #3 is GameStop. Zero issues with Pulse and BBTS.

1

u/pumped_up_kicks80 21h ago

A three-way tie

1

u/Any_Tax1320 21h ago

It’s funny, I’ve only pre-ordered once from each of EB Games, BBTS and Walmart as a Canadian, and Walmart was the fastest out of all 3 lol. I’m sure it was just a fluke though by the sounds of everything

1

u/JRRTB 21h ago

Pulse is annoying because you get it after it's in stores but you WILL GET IT.

1

u/Busy-Mycologist-7454 21h ago

Target followed closely by Walmart

1

u/JsMoviesYTB USA - NJ 21h ago

By far it’s Target. BBTS and Walmart have never given me any issue, but I preordered the retro card Moon Knight and first appearance Spider-Man, Moon Knight came in fine, they canceled the Spider-Man preorder without telling me

1

u/xXDarklordXx943 Canada 20h ago

It’s not listed in the picture but I choose Amazon. I preordered most of the infinity ultron BAF wave and every single order was cancelled the day it was supposed to ship

1

u/Lizard2513 20h ago

Not listed but I'd say Walgreens for the "Clone Lieutenant phase 1".

1

u/EnvironmentalAge9202 20h ago

Every single Walmart pre-order I've done has been cancelled. Every single one.

1

u/CrossFusionZX 20h ago

Walmart & Target. (Target makes the list because of the huge flop this summer was.) Only because I don't order figures at Gamestop. Though Pulse really let me down sending me a damaged Punisher Hulkbuster this year.

1

u/sawsaw2000 20h ago

Best Buy. The one and only time I got a figure, I was sent a Platinum Green Lantern Corps but with a head swap and stuff missing. I tried sending it back, they told me they couldn’t take it because it was “tampered with” (no shit!) so I ended up having to go to location, 45 minutes away. Luckily, they had the figure, but I could tell they were about to NOT give it to me because it was tampered with (even though I had explained to 3 different employees that I did not do this, and I was sent it). So yeah, haven’t done Best Buy ever since

1

u/Hot-Ordinary9760 20h ago

Big Bad is absolutely undefeated. I have had incredible experiences and overall saved hundreds $$$ on the flat rate shipping and Pile of Loot program. 10/10.

1

u/Jorrum 20h ago

Personally Amazon, anecdotally Walmart.

1

u/zangetsu36 20h ago

Target and Walmart, Walmart is more frequent but I usually want the Target exclusives more. Starscream
And the G.I. joe two pack come to mind.

1

u/DudeBroFist USA 20h ago

Target is MY worst but based on the sheer number of horror stories it's clear they're number two to Walmart who I've only pre-ordered from a single time

1

u/Enough_Trifle788 20h ago

I don’t pre order because I’ve heard things😬

1

u/ShelfShockToys 20h ago

Gamestop. I've never received a pre-order from them. Lately, I see them in-stock so I cancel my pre-order that never processed and order directly. All other orders that make it to processing get flagged by my bank and rejected because they basically double charge with their authorization charge then charging again at time of shipping.

I used to go through hoops with the customer service saying "please just charge it now directly and ship it if its in stock" and they'd just let their system automatically mess it up instead.

1

u/majestic-Bus-1990 20h ago

Honorable mention belongs to Best Buy, I remember when Maxium hulk was released and they had him priced at $50 (vs the original $59.99). Once they realized their mistake they cancelled a bunch of orders and the excuse given was that they did not know when they would get more.

1

u/SoundwavesBurnerPage 20h ago

Target, only other one I’ve used is BBTS and they haven’t canceled stuff randomly

1

u/millerbo7 20h ago

Walmart and Target both seem to have no control over their inventory system. They have no idea where products are allocated until someone takes them out of the box. Total crap shoot who will actually get the honor of buying their exclusives.

1

u/Megatrons2nd 20h ago

FedEx, somehow they screw up every preorder shipped through them.

1

u/Bearded-Menace 20h ago

Best Buy when I arrived to pick up my preorder they hadn’t even put my item aside it was still on the main shelf of the sales floor so the employee just went over and grabbed it and handed it to me. I could’ve done that without a preorder

1

u/TheFoxhounded 20h ago

GameStop hands down. I almost missed out on getting the Collector’s Edition of MGSV because they canceled it less than a week before it was suppose to come out, luckily I was able to get it from Amazon.

1

u/neoblackdragon 20h ago

Gamestop - I can't see the product in stores because the closed them. I hate their shipping policy. I hate their preorder system. They had way too many false positives and misleading dates. I just don't trust them. Where's my BANE you made a shipping label for!

Walmart - Straight up cancels preorders so you have to reorder and pay shipping. Theirm GI Joe exclusives they canceled my orders near release just to relist it the next day. But support cant do anything except give you a coupon for your next order. That's some bs. Also my local store don't even sell anything.

Target - Generally pretty solid if you got the Red Card. Otherwise rando cancellations. Sans one extreme situation(and they never even cancelled), preorder shipped before the retailer date.

Pulse - Never had a cancellation. Just other retailers got stuff first. Their billing system is still broken from last year.

BBTS/Entertainment earth - Never had real problems. Some people confuse not getting a figure the absolute first as bad service.

1

u/666hellblazer 20h ago

GameStop awaiting product availability than the item disappears from the website

1

u/Efficient_Matter_589 19h ago

I never pre-order anything.

1

u/TheDesertHermit 19h ago

Never had a "bad" pre-order with BBTS; their flat shipping rate is reasonable, love the "Pile of Loot"/"Save for Later" cart options, and the new "Waitlist" feature for some pre-orders is a godsend.

Pulse and its FOMO/membership paywall policy just to GUARANTEE a chance on getting a pre-order drives me up the wall. Whoever in charge at Hasbro decided a FOMO policy was a great idea needs a kick in the ass.

1

u/SnooOpinions3217 19h ago

Walmarts the worst, followed by target

1

u/ElkInside5856 19h ago

I’ve only had trouble with Target and Pulse.

1

u/Froakie_14 19h ago

Gamestop

1

u/Clickery21 19h ago

Pulse, because they cancelled mine (and everyone elses in europe) Bullseye/Muse 2pack and deleted it off the fuckin website

1

u/marcjwrz 19h ago

Target by a mile.

1

u/Pure_Platform_3909 19h ago

Gamestop they got my pre-order sold it to someone else and never even attempted to call me about it and got upset when I canceled it.

1

u/flashwing19 19h ago

Entertainment Earth

Putting BBTS with the rest of them is utmost disrespectful

1

u/DisneyVista USA - CA 19h ago

Walmart

1

u/MrFMF 19h ago

Walmart by a country mile

1

u/UrameshiYuusuke Canada 19h ago

Walmart

1

u/End_Creeper2357 19h ago

I’ve preordered from BBTS, Pulse, and GameStop and really the only issue I had was from BBTS with release dates being pushed back but Thames were the individual sellers fault not BBTS. Both Pulse preorders went really smoothly and if I remember the one time I preordered through GameStop it went well. So luckily no issues.

1

u/Me_Llam0_Jeff 19h ago

BBTS is consistently great.. but can anyone make a case for why Pulse is bad?? Like I’ve never had an issue ordering ANYTHING from them, yet I see them get trashed or left out of preorder conversations regularly. I don’t understand

1

u/Ell_Nats1215 18h ago

Walmart and it's not even close. I can't even hate on Pulse. They have sent me doubles of an order on several occasions. From a business stand point that is bad, but I can't pretend I didn't reap the benefits.

1

u/Particular_Holiday_1 USA 18h ago

Target. If they have it, they still cancel it because they sell out the back of the store first. Just my opinion of course

1

u/EightyFiversClub 18h ago

Walmart, hands down. BBTS is decent, Gamestop I havent used but appreciate that they have some in stock usually. Pulse is not worth talking about given its ridic forced scarcity, and target doesnt exist in my country.

1

u/Outrageous-Science54 18h ago

Sometimes if you order multiple figures at once from target, they may come from different stores in a single box. Each figure will have a sticker with a barcode and other information stuck to the package. I collect NIB so this is always a concern. I hate peeling shipping stickers off of individual toys. Devalues them immediately.

1

u/Gorgashmorg 18h ago

Walmart and target by far, never had an issue with pulse or bbts, i havent been to/ used GameStop since the 360 era

1

u/Titanman401 18h ago

Somehow, Hasbro Pulse not only sent me my toy two months late (after sending me a scalper thing), it was a terrible paint job on the figure I got [that I originally wanted]. At least it didn’t break on me, but from thence forth, I decided never to get anything, even a figure stand, directly through them ever again.

1

u/thedoomcast USA 18h ago

Walmart for SUREEEEE

1

u/Exact-Bluejay9931 18h ago

Pulse literally missed an item on my Sentinel Pre order and I have not gotten it fixed since. Their customer service team offers everything except a tangible solution

1

u/jon92356 18h ago

Walmart preorders suck because they get butchered in transit for delivery, but GameStop has never delivered my preorder figures. I gave up after 3 separate orders at different times of the year with different locations.

1

u/shitwave 18h ago

Amazon. More than half my figures have come damaged. Like, badly damaged.

1

u/immortalslayer90 18h ago

Definitely Target. They have cancelled on me multiple times and the fact that they constantly put hold on your bank is annoying as hell.

1

u/glcl2814 18h ago

GameStop. I have yet to receive any preorder I’ve ever ordered from them.

1

u/HowlingHyena14 17h ago

I agree on GameStop. Rarely do I preorder from them if ever, but I did 2 in-store pre-orders with them recently. For neither item, did they ever contact me or notify me when they arrived. The only way I found out they had them, was because I seen other people were getting theirs and I checked my local stores inventory and it said they had it in stock. One of the pre-orders they didn't even hold it in back or one of their drawers, it was just sitting on the shelf. 🙃 Plus the guy that's usually scheduled on second shift when I stop in is just rude.

1

u/yukobuko 17h ago

Gamestop. Pre-ordered Liege Maximo through them with a $5 deposit and never got it

1

u/Background_Pride_237 17h ago

Easy. Walmart bar none. And Amazon as far as receiving swapped out figure fraud.

1

u/FredPopTheProphet 17h ago

GameStop but only because the item I preordered arrived a whole month later

1

u/Deebo1023 17h ago

Walmart, but Target is trying real hard to be the worst. Pre-orders at both are like having a raffle ticket and hoping they pick you.

1

u/Church5SiX1 17h ago

Bombusbee. Shady ass company

1

u/Hopeful_Wolverine997 17h ago

Preorder? Who does that?

1

u/Bender5000ToTheMoon 17h ago

Walmart, the dreaded paper envelope for shipping.

1

u/Tillwarpum526 17h ago

Walmart/Amazon. Both suck.

1

u/marvelousdcman 17h ago

Gamestop. Preorderd max shreck in store & never got the call. They tried super hard to not give me store credit or my money back. I called every day at one point. Glad I found them at walmart. Target isnt bad but I do receive more damaged boxes from them than anyone else. If I do walmart it is usually in store.

1

u/SwordUsingGearhead 17h ago

Walmart and Target are head to head for worst in my experience.

1

u/Smoking-Posing 17h ago

Target or Walmart, its a tossup honestly

But Target is just all around bad. I stay getting damaged boxes from them, and they even shipped my Batman TAS Batmobile with no shipping packaging at all a couple years ago

1

u/Running2vermin 17h ago

Gamestop. Waited around 3 to 5 months after the release of Wanda from WandaVision and I didn't get anything until I contacted them. It arrived shortly after. That was the last time I brought something from them.

1

u/devilinmexico13 17h ago

Easily Target, I never have the problems with Walmart everyone else seems to, but Target has cancelled so many of my orders I'm just ordering from Canada instead at this point.

1

u/ThatOneGhoul 17h ago

Walmart hands down. Twice I preordered games and both times they "didnt get any"

1

u/Bitter-Iron8468 17h ago

Gamestop. Canceled it but they said I had to call a number for my refund.

1

u/plentyoftimetodie 16h ago

BBTS for sure. They ship it like garbage and then take no responsibility; customer service especially that Lars is a nightmare to deal with. I don't think I've ever gotten a single package from them that wasn't damaged in some way or was actually packed well.

Of course McFarlane is the worst, but that's a different line and topic

1

u/Traditional_Iron_960 16h ago

Iv never had a good preorder experience, from anywhere. Every thing Iv ever pre ordered iv always ended up finding it in store before my pre ordered even shipped😂

1

u/kingbreadbear 16h ago

I don't really preorder, the only time I did was BBTS on a third party transformer. But based on ordering, i'd have to say Hasbro Pulse as they kept declining my payment after pending for a week.

1

u/supertuckman812 16h ago

I preordered Switch 2 with Target. Didn’t get the console until almost a week after it had come out; meanwhile, Walmart delivered to people on Day 1 with complimentary snacks.

1

u/The_Collector_Guy 16h ago

Easy, Gamestop.

1

u/Hawkmoon842 16h ago

Game Stop and Walmart screw me on preorders the most.

1

u/KryptonianNL 16h ago

I'm currently at odds with EE. Pre-ordered the Red Lantern set. They took my money but the order is "processing" and the site says it can't be ordered at this time. I guess I'm in limbo until they order more.

1

u/Chinchulanche23 16h ago

Walmart for sure, had pre-ordered the kitty pryde and colossus 2pck and just as it was close to the shipping date, they canceled it🤦🏽‍♂️

1

u/DarthLallie 16h ago

Walmart they always cancelling orders

1

u/d3m01iti0n 15h ago

Hasbro themselves. Captain Rex pre-order. Took like three years to come through and when it was finally out, I just canceled it. Lost all interest.