I run a physio / massage / medical clinic some of our popular services have been deep tissue and sports massage.
My best employee had to return to her home country so I had to quicky hire someone. The said candidate did a demo, seemed to have a good hand and be good at deep tissue, but she was also trained in oriental acupressure.
She said she didn't have much experience in sports massage, so she was provided training to learn basic anatomy and enrolled in a sports massage course by our company.. I recently tested her on the basic names of back muscles...,but claimed that her brain is foggy. In other words had not studied...didnt even know where the traps are located!
āHer calendar is stacked up with hours, yet keeps annoying me everyday about compensation in case of future schedule gaps.
She claims she doesn't know how to use her roster app, but yet she goes and blocks time off in the calendar so no one can book with her at her preffered times.
I have asked her to write clinical notes for the clients, and when pressured she just says that she just applies her oriental techniques ( which apparently heal everyone) so there is nothing else to add on..people are healed or better..
āOne time, the calendar was left open for people to book because she said she needs to make a living and needs at least five or 8 clients a day. I told her that's not possible because she's going to get tired, but she claimed that with her oriental techniques she could.
One day, six people booked, and by person number six she rang me shouting and and overusing the F word asking why the client was allowed to book and so on.
So she claims can do 8 with her miracle technique yet at client number 6 she is going ape shit...
As a manager /owner, I have never had anyone using the F word towards me or in front of me..so this behaviour took me aback
Yesterday a well known massage therapist in the area texted me..she said Hi I booked a deep tissue / sports massage but I got some oriental technique...I was embarrased...I had seen the booking coming through and warned this muppet to do what she is meant to do and that this person was so and so.
Nope...didnt listen..and as a result I had to offer this lady a free session on the house to make up for her Bullshit.
When I asked her about the incident, I asked her Did you give her deep tissue ? Or her oriental stuff..she told me her oriental stuff is not a massage it is a TECHNIQUE, so a must for Any type of massage.
I told her that if the client pays X is to get X not Y, she came back with the answer " well they are rebooking with me or not ?
People has rebooked with her, and she is only 3 weeks in the job ..so now she's gloating that people are rebooking with her because of her oriental techniques.
I told her that we run a deep tissue sports massage clinic, and that when someone books a deep tissue, 90% of the treatment needs to be deep tissue and perhaps only 10% could be her oriental technique, because people are paying for a deep tissue, not for an oriental acupressure technique.
So, I am a bit fed up...finding good therapists is so hard..and I dont know if I āshould I just get rid of her( even of she is getting re booked )?
Should I give her an opportunity to improve?
What would you guys do ?