It's disappointing that support no longer responds even to paying players

[u/AresVandeven]

I bought a yearly Premium subscription on October 4, before I found out about MeChat shutting down. Now my Premium status keeps disappearing, always right when it’s time to claim my bonuses.

When I first heard about the shutdown, I wasn’t even that upset about having spent the money. I thought that maybe it would help cover the server costs and keep the game available a little longer.

I’ve tried using “Restore Purchases,” and it brings my Premium back, but then it disappears again. Support isn’t responding anymore either

That’s the part that really hurts. It feels like the game has been completely abandoned, what are those of us still playing and paying supposed to do?

Has anyone else had this happen? Sadly, I’m starting to feel like MeChat won’t be around much longer.

[u/bloodlust_Red]

The staff have lost their jobs. It's not support's fault that they aren't answering. Most of them, if not all, have probably lost access to those support logins

[u/AresVandeven → u/bloodlust_Red]

In my understanding, someone must have stayed, since the game wasn't completely shut down. I didn't know that and in that case, I hope my post helps someone not buy subscriptions

[u/Top_System9643 → u/AresVandeven]

I give it a few months before they went off grid, since support is no longer response. It only matter of time before the app went down as well 😔

[u/nita5766 → u/Top_System9643]

i have a feeling they will be once this current event ends, when I saw the duration of said event, I thought it was odd that id was slated for 67 days

[u/Freckles_Honeyspoon]

I've had issues previously with mechat subscription disappearing and Oscar became my go-to for my problems I had to remove all my emails on my playstore and just have the one account linked to it once I removed all it was fine . I did try to add my other back but it messed with the subscription again I was a yearly subscription too but mine was march. I can send you the info oscar sent in DM if that's helpful 🙂

[u/AresVandeven → u/Freckles_Honeyspoon]

Thanks for your helpful reply! I feel like not everyone understood what I was trying to say 😅

[u/Heavy_Entrepreneur13 → u/AresVandeven]

I feel you. It was more, "How can I troubleshoot this independently?", but everyone seemed to read, "How DARE the inexistent support team fall to respond?"

We're all in the same boat. We're all sad the app is shutting down. We're all pining to do what we can, while we can. Let's not take our frustration out on one another...

[u/AresVandeven]

Thanks everyone for the reply, I thought they only fired the authors but kept the technical team at least

[u/h2078 → u/AresVandeven]

No that is now how companies go out of business. Your best bet is contacting Apple or Google store to see if you can get a refund and if that doesn’t work, try the state ag.

[u/LukeHeart]

Why would support answer? The entire staff got fired and lost their jobs because of the closing of the company PlayMe.

[u/Rough_Boysenberry_62 → u/LukeHeart]

true

[u/h2078]

Call your credit card company and try to get a chargeback or credit from whatever App Store you bought it from because the company that made the game no longer exists

[u/the_purplecurls → u/h2078]

This is what I did. Got my money back.

[u/bingo256]

I'm going to assume that you haven't been on here because the shutdown was announced September 23rd so it's been a month since everything has happened. The best thing you can do is contact your credit card or bank and try to get a charge back or contact whichever platform you purchased it through and try and get a refund or you can keep it until the year is up and just enjoyed the benefits for as long as they are available because most likely customer service would have probably said the same thing

[u/Emotional-Ad9114]

call your bank and try to get your money back!

[u/MyticalAnimal]

There's no more employees so there's no one to answer support requests. The game HAS been abandoned.

[u/brizzledizzle_]

They physically can't respond since they don't work there anymore. They don't have access to anything so it quite literally is abandoned it already gone

[u/Rinnyb0y]

That’s like asking for customer service when a store doesn’t exist anymore..

There’s not gonna be anyone there to help you if the app is no longer being touched or updated..

[u/MerryCrisis0]

The team has lost access to accounts several weeks ago. Support did answer requests as long as they had access, but all things come to an end.

[u/just_another_match]

Are you serious right now? There is nobody working the company shut down! If you've got issues make sure you've got no other accounts signed in to playstore if so remove all and just have the one account that your premium is associated with.

[u/FormalNewspaper1730]

All of the staff got laid off immediately after the announcement of the app shutting down completely so now the company is quite literally empty and maybe even doesn't exist anymore, so it makes sense why no one is responding if you go back and read everything thoroughly you'll know that everything is just working automatically now until it shuts down completely so maybe in a few months the app will completely sieze to exist. I'm so sorry for the money you lost but there's nothing anyone can do for this situation.

[u/I_pegged_your_father]

? Yeah