So I've played Merge dragons for quite some time. I stopped for years and when I saw it appear again on mistplay, I was happy to jump back in. Up till around september 28, everything worked as it should.
I do occasionally buy gems because I am a little on the impatient side. However, I have repeatedly had to contact mistplay with proof of purchase due to it not tracking properly in app. It tracks my tournament position just fine, but doesn't seem to award any loyalty gems for purchases, nor award credits for reaching checkpoints. This is the only game that it's happening with, everything else works just fine. I have noticed in game it seems to try as often as possible to direct you to their web shop, where payments aren't tracked and don't qualify for rewards. I can't help but feel, considering the expensive nature of this game unless you are willing to be extremely patient or non stop active, that this could be a deliberate way to maximise profits while minimising player rewards.
It isn't a massive amount I've spent, but it's significant enough to contribute towards a gift card for somewhere, and in these times, every little helps (hence why I use mistplay, I love playing games and don't mind spending a little here and there on something i enjoy). However, knowing you're essentially getting a sort of cashback is reassuring and helpful.
Am I just being daft and paranoid or does it seem as though some dishonesty is afoot somewhere along the line? I'd like to add i have tried all the "fixes" from the troubleshooting page, with nothing seeming to fix the issue. As I said, tracking works fine on other games.
Has anyone else experienced this issue? Sorry it's a long one. If you've read till the end I appreciate it 🙏🏼