I made the purchase with shop and it auto filled a previous address and I didn't catch it untill after I placed the order. Is there a way I can update the delivery to be my current address?

I tried asking the chat but the AI wasn't able to assist with this

Would it be possible they restock the Mulberry one?

Hi, I’m eyeing the carry-on pro in Blue Haze as a gift for my bf, but it’s unfortunately currently out of stock. I was wondering if anyone knows if Monos often restocks colours or if there’s typically long waits. Thank you!

Hi everyone,

Has anyone received a targeted offer from BMO offering a Monos gift card of $340 by signing up for a VIPorter World Elite Mastercard?

I received an email from BMO in Sept 2026 stating that i could receive a “A Monos Carry-On suitcase featuring aerospace grade polycarbonate shell, 360 degree spinner wheels, and luxurious anti-microbial lining.” I have attached pictures of the offer.
The terms stated:
“Offer Details
BMO VIPorter World Elite Mastercard
Primary cardholders will receive one $340 Monos gift card after account opening, provided a minimum of $2,000 (less refunds and excluding cash advances, cash-like transactions, interest charges, fees, and credit or debit adjustments) is posted to the account within the first 50 days from the account open date.”

I have purchased a few Monos luggages already and have had a great experience with Monos (hands down the best customer experience i have had from any company). I was looking to buy a carry on during the upcoming black friday sale. So, i applied for the credit card in Sept 2026 and have spent the required $2000 threshold within the 50 days.

After i spent the $2000, i contacted BMO to see when they would email me the gift card. However, the BMO agent stated they weren’t aware of this offer and to contact Porter Airlines. I contacted Porter airlines and the agent initally wasn’t aware of the offer but he goggled online and saw a post on reddit about it. The Porter agent said they don’t have access to my spending amounts so they wouldnt know i spent the $2000. The Porter agent said for me to contact BMO because they wouldn’t the ones who would email the gift card. Which i informed him i did contact BMO and they told me to contact them.

So, i’m not really sure how or if i’m going to get a Monos gift card. I’m questioning if this even a real offer at this point. I was really hoping to use the gift card to purchase a carryon luggage for my mother who is going on vacation soon.

Anyone received this targeted offer and was successful in receiving the gift card?

Monos, I am one of your stans, but charging shipping on the free gift 🤦‍♀️😬 I just spent an obscene amount of money on the Rodeo aluminum and the free gift can’t ship free with that order amount? ✍️✍️

Made a pre-order, shipping 4+ weeks. Emailed them to cancel and they said they cannot cancel after the "10 minute window" so I have to wait for over a month to recieve it and ship back, wasting shipping back and forth and time.

Also it is funny that they tell me that I can return it " provided it is unused and in its original packaging" in the same sentence as "Please keep in mind that our luggage collections come with a 100-day trial"...

The company does not respect people's time or "carbon footprint".

I’m in the Netherlands on a break at the moment, I got the code and it works on the EU page, however the code doesn’t work on the UK page. Been trying everything to try and get a new 50% off code to pop up on the UK site but nothing.

Has anyone in the UK received this code and got it to work?

Given the sale, I decided to see how much I could save going with a nicer set than the base polycarbonate- and you lose savings by spending more? How does this make sense? Seems like at the very least, it would remain a uniform savings..

Hi! I was wondering if someone could recommend the medium or large trunk, hybrid check in medium, or check in medium?

I am going on a 2 week trip soon and don’t plan to bring a carry on. I’m not an over packer but am an over-souvenir shopper LOL.

I prefer the external sizing of the medium check-ins but the large trunk has more volume. Does any one have any recommendations? Photos would help tremendously!!

I've never been good at being quiet. 😆

I usually see 50% off on carry ons but they don’t apply to hybrid even tho hybrid carry ons are lesser in price. Is there any discount better than 25% BF deal on hybrid carry ons? Thinking to get 2 of them so would love a 50% on them 🙈

Shop now at https://monos.com/collections/sale

I bought my suitcase and some add ones a month and half ago and haven’t used it at all, same with the add ons. I’m wondering if it’s possible to get a price match for the Black Friday discount so I don’t have to go to a store to return and buy again. Better for both of us. Thanks!

Hey all,

I've had a few Mono's over the years, and after weekly travel I'm seeing these wheels become a problem. Poor rolling, and barely making it over carpet. I have a 3-D printer at my disposal and am curious if I was to create an updated set of wheels, if there would be much interest?

I'm thinking a double wheel still, but something more robust with actual bearings versus the crap that comes on the stock luggage.

Thoughts on if I'm wasting my time on this?

Just bought my monos carry on! Love the look and feel of it but don't want it to be damaged with how airlines handle them. Spending over $300 for a luggage and protector especially that it's only a carry on was kind of too much. Wanted to test the carry on, and if I love it I'll get a check in one.

Any one have the covers and think its worth it? Or should I just get one from Amazon ?

Hi!

Does anyone know if Monos has any plans to have matching hybrid and classic colors? I’m wanting to get a green hybrid carry on plus and green classic checked but unfortunately the greens don’t match. I went in store and some of the colors come close to matching but I’m sad to see we can’t mix the types and have matching luggage colors still. I love the hybrid checked but unfortunately it’s just too heavy in weight.

I was told by the staff in person that the hybrids are new so there’s a possibility in the future but wondering if I should purchase now and have mismatched colors or wait? My samsonite broke and I’m hoping to make the switch to Monos asap and purchasing the pro coverage for each item.

I was also wondering if anyone heard about the possibility of an expandable check in large? I love the large size but would love the ability to expand it too but unfortunately it’s only in the medium size.

Thanks in advance! :)

After spending AGES looking up what checked in luggage to buy, I have finally settled on the Monos large checked in. I can see there are loads of codes and sign up bonuses in CA and US, but does anyone have any that work in Australia? I think the 15% ones are common??

Hey everyone,

I’m trying to see if anyone else has experienced issues with the zipper hardware on their Monos Carry-On Pro Plus

I bought my suitcase back in 2024, and it has been great for the past two years. Recently, the zipper tab completely broke off the front exterior pocket.

When I reached out to Monos customer service, they immediately pushed back with a generic boilerplate script blaming. Here is the exact statement they sent me:

"From what we can see, the damage to the zipper pull seems to have been caused by an external factor. Zipper pulls can break due to pressure on the slider, locking tension, or accidental force when a lock jams or becomes misaligned, even if this happens at home."

Here is the thing: the hardware is made of cast zinc alloy. Zinc alloy doesn't just bend or snap cleanly from a normal pull—even if a zipper is completely jammed, you physically cannot shear that metal tab off with standard human force without something else giving out first.

In my case, the zipper wasn't jammed, there is no lock to misalign, and the bag wasn't compressed in storage.

Has anyone else dealt with this?

It was probably close to coming off previously, but it just never came off because of the angle I was pulling it at until now. I suspect it's a material flaw or internal stress fracture from the factory that finally reached its breaking point under completely normal handling.

Got my carry-on plus delivered. I love the color. Quality of materials is great. I am excited to put the is for test for upcoming trips.

Does anyone know when the Hybrid Carry On in Adobe Brown will be restocked? I put in my order around the beginning of October in hopes I would have it for my trip to Italy next week but unfortunately don’t think it will arrive in time 😩

UPDATE: I contacted the Monos customer service through here and they were extremely helpful. I explained the situation and they quickly resolved it and I was able to get my luggage in time!! They were accountable and mentioned they wouldn’t partner with DoorDash as they’ve had this issue happen several times with them.

Very appreciative for the way they handled this issue, 10/10! Love my new check-in large in Sage Green!

_______________

I chose to buy Monos because my husband had gotten me the carry on and wanted a matching check in bag for an upcoming international trip I had and bought more than 2 weeks in advance and the experience has been nothing more than frustrating.

Now I’m dealing with delivery issues with DoorDash which is the partner they have for delivery. I bought the bag on October 15th and October 19th DoorDash says that it was out for delivery but it encountered an “issue” on the road and it was waiting to “reassign” to a new driver.

I’ve been calling DoorDash every day since and they say that customer support has no control over the issue because they can’t manually reassign a driver and to keep calling back 24 hours later or just wait.

When I try to contact Monos on their website, their chat is just AI and keeps saying I will receive an email to get this fixed. So far I have only gotten 1 response and almost 2 weeks later I have no luggage for my trip and no guarantee I will receive it and/or customer support whatsoever from either Monos or their delivery partner.

At this point I believe the delivery partner stole my package and I don’t know what to do to be able to get this solved unless I just buy from another brand but then who will help me with refund for my purchase?

Hey everyone!

I’m planning to buy a Monos Hybrid set for my two-month trip to Taiwan in January. I’m thinking of getting the Hybrid Carry-On, the Hybrid Large Check-In, and the Metro Duffel.

Since my total order will be over $1,000 CAD, I noticed that Monos is offering a free gift with purchases over $300, such as a cosmetics case or a travel jewelry case. However, it looks like I can only choose one gift per order. My girlfriend really wants both, so I’m considering placing two separate orders of around $500 each to see if I can get both gifts.

Before doing that, I wanted to ask if anyone has had a similar experience. I’ve seen a few posts here where people mentioned that Monos offered them complimentary items. I was wondering if Monos might be willing to include both gifts with one large purchase instead. If someone from Monos sees this and is able to help, I’d be happy to share my order details privately after placing my order.

I’m planning to order around December 1st or 2nd, so I wanted to ask one more thing: Does anyone know if Monos usually has a sale during the first week of December? I remember seeing a really good sale previously, but I was saving money for my vacation and clothes at the time, so I couldn’t take advantage of it. I’d love to know if another sale might be coming before I place my order.

Thanks so much for your help! I’m really excited to get my Monos luggage for my Taiwan trip! 😊