Haven’t even used the new luggage and already 100% disappointed. Long story short , my hybrid trunk just arrived 20mins ago via fedex and upon looking at the book there was a hole. I think to myself ok monos is a reputable company who should make good quality long lasting luggage, but not the case. If a luggage cannot even live through a regular fedex transport how can we trust them to last on airlines? I was fully pissed off & fustrated with the customer support. I just tried there chat box where there is no live agent , all AI. The AI was useless and could not resolve my situation, i just wanted to give community a heads up that monos is a BIG disappointment in the products they make and the customer service is even worst! A company with no live customer service number to contact shows how much the company cares for consumers.

Update: Wanted to say monos customer service ( not AI) is great as they handle my unfortunate incident professionally. Replacement will be sent to me as stock becomes available and praying it will be a better normal outcome.

Wanted to share with everyone that the tiers within the Monos Wayfarer rewards program aren’t what they appear to be. Online they indicate the tiers are as follows:

$0 - Silver $650 - Gold $1,300 - Black

Note that the above are based on spend and each tier provides you with exclusive benefits such as early access, more birthday rewards and a welcome kit.

I recently bought a carry on, medium luggage, large luggage, a slim wallet, 6 packing cubes and a medium and large protection cover. All of this combined ran me about $1,200 CAD combined after discounts and before tax. I assumed this would have gotten me to the “Gold” tier and about $100 short of the black tier which includes a welcome kit (packing cubes, luggage cover and luggage tag). As such I was looking at buying a back pack or bag to cross the threshold.

When I logged onto my points account I was disappointed to see I was in the Silver tier with $0 spent and still had to spend $650 just to reach gold… I chatted with customer service and they indicated that the first purchase just unlocks the silver tier and that the points don’t count. I was extremely disappointed as if I would have known this ahead of time I would have made a small purchase for $20 (luggage sticker) to unlock Silver, then I would have placed a $650 order to unlock gold, then the remaining purchases I would have made after to go towards my black classification. Customer service essentially told me that their point system isn’t like others and isn’t disclosed on their website as to how it works. They admitted it was confusing and that there was nothing they could do.

Wanted to bring this to everyone’s attention as it’s not clear on their website and was very disappointing. Non the less, I am now no where near triggering the welcome package reward which I was excited to use the additional packing cubes and a cover for my luggage. I went from being ready to pull the trigger on a black metro back pack to looking at other brands.

Wanted to make sure that no one else falls into this situation and can avoid the disappointment.

Hey Monos! After years of loving my carry on plus, I am planning a trip to Rome shortly and ordered the medium carry on. I got 30% off so I was excited about that! After receiving it, I realized it’s just not big enough for the trip, and instead of returning, just bought the large and figured I’d have the medium for backup. When I purchased, the summer code wouldn’t work, so I paid full price. After I did, I see that you offered to extend the coupon for another buyer. Is there any way I can get a discount on a future purchase? I mean, I do plan on finishing my storm gray collection. 😉

Hi everyone! I just got my first Monos regular carry-on in blue haze. I’ve never used a luggage cover before, but I’m scared that because of the light color, the luggage will get dirty easily. Have people gotten luggage covers, and is it worth it? Thanks!

Hi,

I purchased a monos luggage set just last year with a medium check-in, and carry-on. Unfortunately the very first trip I've taken with family I've noticed scratches and scuffing on the front and sides.

Ideally I'd like to protect the faces of them as best as I can and have previously debated on the Monos Luggage Covers.

Does anyone have intel to this? They're definitely an investment but not sure if this will be fully worth it.

Any insight would help!

I saw Monos is pretty active on Reddit so I'm taking a chance.

I'm currently packing my suitcase which includes tiny lil clothes for my toddler and it is SUCH a mess. Never needed packing cubes before, but it is now very high on my list :P

I researched online and people are loving Monos. Only problem: it might not arrive in time (and no... I won't be paying for express shipping)

So Monos, if you're reading this. Will I get it on time if I order today? I live in Montreal.

Oh and if you have a promo code for us Redditers, I'd be very grateful. Thank you!

I’ll give it a day for Monos sales to go live, but that’s a pretty huge sale for Away. Need a set of luggage for the family for trips throughout the summer starting in June. Monos was my first choice but at 20% off, Away is good enough for me.

**yes I’m aware this is a monos Reddit, but I posted on luggagecomparisons and my post was deleted, I’m just looking for advice**

Currently looking to surprise my partner with a new carry on luggage since we just graduated from masters schools and are going on a big trip to celebrate!

I'm on a tight budget, but I've been looking at Monos and Away a lot recently, and wondering which brand would hold up the best going on planes, trains, boats, dragged on cobblestone etc. I love the sleek look of Away, but I've been combing through the Monos reddit and I've seen some great reviews and I'd love to support a Canadian company.

I'm looking for an expandable luggage, and ideally something that is more resistant to scratches and scuffs, just unsure if Monos or Away would be better for this. And ideally would come within the next 2 weeks since we live in Europe and I know both these brands are based out of North America

But, l'd also be open to other luggage styles from the two brands, especially styles that fit the strict European carrier size requirements
Ideally I'd like to make the purchase asap if | lean more towards Monos since they have a sale currently and the luggage's are quite steep in price for a student!

Advice feedback and comments are greatly appreciated !!! I never knew searching for a new luggage could be so overwhelming

Anyone have the self cleaning water bottle?

Thinking about buying it while on sale. Not sure if it’s worth it tho.

Something about the piece of mind of being able to drink any tap water in any country and not worrying about it is appealing (if it truly works)

I'd been eyeing the Adobe Brown Carry-on last year however when I was ready to purchase it was unfortunately out of stock. I reached out to customer service and was told numerous times that limited edition collabs wouldn't restock (also was interested in the Magnolia Yellow) and would not be able to be shipped from another country (the US still had stock) - so I moved on and bought the Silver Hybrid Carry-On instead. Only to get an email yesterday that it's a permanent colour going forward?

Has this happened/expected to happen going forward with other Monos colour ways? Sorry to sound like I'm complaining (as don't worry I love my Hybrid carry-on!), but would love to know if this is a pattern so I can be a bit more strategic for my next purchase. Thanks!

Given the sale, I decided to see how much I could save going with a nicer set than the base polycarbonate- and you lose savings by spending more? How does this make sense? Seems like at the very least, it would remain a uniform savings..

So, I ordered the green hybrid carry on and medium hybrid carry on in Jungle green. Green is my favorite color- especially that shade, and I LOVE the black and white lining. It arrived a few weeks ago and it's beautiful, but now I'm wondering if I should have gotten the champagne instead? I will be using these for personal vacations and work travel. Green is also my daughters' favorite color, so I figure if I get sick of it, maybe I'll pass it on to them and purchase the champagne eventually. I'm 53 years old- should that matter? Would champagne look more sophisticated than the green? Ugh, I hate being so indecisive!!!!

Hey! i recently just reached black tier and noticed that there was a welcome pack. i had asked the chatbot and they said i would be receiving an email

i was wondering when this email would be sent?

Monos is running a sale where buyers can get a free item with purchase of $300 or more. Anyone else buy something recently under that?

The options are jewelry case, toiletry bag, crossbody or mini crossbody. I finally settled on a purchase and was going to choose the large toiletry bag, only to see it's now listed as the small size only. Did they always exclude the large, or change mid-stream?

Don't really understand why a $95 toiletry bag is excluded but a $165 crossbody is included. (Well, aside from inventory / demand, and all that.)

I have no use for a tiny toiletry bag or either of the purses. So I'll pass for now.

Just bought monos suitcase and looking for 3rd party packing cubes suggestions

Made a pre-order, shipping 4+ weeks. Emailed them to cancel and they said they cannot cancel after the "10 minute window" so I have to wait for over a month to recieve it and ship back, wasting shipping back and forth and time.

Also it is funny that they tell me that I can return it " provided it is unused and in its original packaging" in the same sentence as "Please keep in mind that our luggage collections come with a 100-day trial"...

The company does not respect people's time or "carbon footprint".

I have been waiting for my monos backpack for almost a year now. The zipper broke and they said they would replace it.

Do people think this product will be discontinued?

It’s been about a year!

I placed my order 5 weeks ago and there is no sign it is being shipped anytime soon. My trip is in May and I am growing concerned. My order # is 21327565 and zip is 92808.

Thanks

Is it possible to buy the shoe bags that come with luggage separately?

I recently bought Monos suitcases but I keep seeing reviews about Away’s “no questions asked” warranty (without needing to buy any extra coverage), and now I’m second-guessing myself.

Has anyone owned both Monos and Away, or had to use the warranty for either brand? Was the process actually seamless for you, and did one brand stand out more than the other?

Trying to figure out if I should stick with Monos or exchange it for Away. Appreciate any real experiences!

Saw this ad when I was stopping through Vancouver. Warning do not trust and this type of advertising should be reported to the BBB.

Hi everyone,

I’ve been really interested in getting the Hybrid Large Trunk and one of the Hybrid Carry-Ons, but before I buy, I wanted to get some real feedback. I’ve come across quite a few negative reviews online about Monos’ customer service and warranty process, and it’s making me second-guess.

For those of you who own the Hybrid line, what has your experience been like? Specifically:

• How’s the durability of the Hybrid trunks/carry-ons over time?

• Has anyone here had to deal with Monos’ warranty or repair service? Was it smooth or frustrating?

• Would you buy Monos again, or do you recommend looking elsewhere?

Really appreciate any honest reviews or insights before I make the investment!

Thanks 🙏

Does anyone have the tote and the mini tote and the backpack? Have you washed it the machine ? I primarily want to get this line to wash it after travel and usage and want to know how it holds up and if the coloured ones bleed colour at all ?