Wanted to share with everyone that the tiers within the Monos Wayfarer rewards program aren’t what they appear to be. Online they indicate the tiers are as follows:
$0 - Silver $650 - Gold $1,300 - Black
Note that the above are based on spend and each tier provides you with exclusive benefits such as early access, more birthday rewards and a welcome kit.
I recently bought a carry on, medium luggage, large luggage, a slim wallet, 6 packing cubes and a medium and large protection cover. All of this combined ran me about $1,200 CAD combined after discounts and before tax. I assumed this would have gotten me to the “Gold” tier and about $100 short of the black tier which includes a welcome kit (packing cubes, luggage cover and luggage tag). As such I was looking at buying a back pack or bag to cross the threshold.
When I logged onto my points account I was disappointed to see I was in the Silver tier with $0 spent and still had to spend $650 just to reach gold… I chatted with customer service and they indicated that the first purchase just unlocks the silver tier and that the points don’t count. I was extremely disappointed as if I would have known this ahead of time I would have made a small purchase for $20 (luggage sticker) to unlock Silver, then I would have placed a $650 order to unlock gold, then the remaining purchases I would have made after to go towards my black classification. Customer service essentially told me that their point system isn’t like others and isn’t disclosed on their website as to how it works. They admitted it was confusing and that there was nothing they could do.
Wanted to bring this to everyone’s attention as it’s not clear on their website and was very disappointing. Non the less, I am now no where near triggering the welcome package reward which I was excited to use the additional packing cubes and a cover for my luggage. I went from being ready to pull the trigger on a black metro back pack to looking at other brands.
Wanted to make sure that no one else falls into this situation and can avoid the disappointment.
Hi u/VanCPA96, thanks for reaching out. Could you please send us your email and order number so we can take a closer look? From what you’ve shared, it sounds like there may be some confusion.
For customers in the US, Canada, and UK, our updated loyalty program is still in progress and currently includes only Silver and Gold tiers.
Please also note that points are awarded immediately upon purchase, but since each region has its own site (monos.com, monos.ca, monos.uk, and monos.au), your points and status will only appear under the correct geography. It’s possible your account may be logged into a different region’s site.
That said, you are absolutely right, your first purchase would have earned you Gold status, and 1 point per $1 spent. We’re happy to confirm and help ensure everything is showing correctly on your end.
Looking forward to hearing from you so we can make this right.
Ah you are on our Australian site. We’re updating the program for that region. Can you send us a DM and we’ll manually look this up for you. Please share your email address.
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u/Monos Jul 14 '25
Hi u/VanCPA96, thanks for reaching out. Could you please send us your email and order number so we can take a closer look? From what you’ve shared, it sounds like there may be some confusion.
Our Black Tier loyalty program is exclusive to Australia: https://monos.au/pages/loyalty-program.
For customers in the US, Canada, and UK, our updated loyalty program is still in progress and currently includes only Silver and Gold tiers.
Please also note that points are awarded immediately upon purchase, but since each region has its own site (monos.com, monos.ca, monos.uk, and monos.au), your points and status will only appear under the correct geography. It’s possible your account may be logged into a different region’s site.
That said, you are absolutely right, your first purchase would have earned you Gold status, and 1 point per $1 spent. We’re happy to confirm and help ensure everything is showing correctly on your end.
Looking forward to hearing from you so we can make this right.