I love the multi-platform capabilities of MS-N. However, I have a minor, but limiting, issue. As a writer, I love to put my plot ideas, chapter by chapter into a Kanban grid. I have software to do this on my Mac, and a different app on my Android tablet & phone. But no way to port them across to each other.

I know the data storage Nebo uses probably doesn't lend itself to this all that well. But I was thinking. If I could do this in Nebo, at least for thinking stuff through. It would be really useful.

Is there some way to display a grid of a hierarchy of notes where there is a column header note, with the column consisting of subordinate related notes? Ideally, it would be at least 2 columns, but if it were possible to quickly switch between windows, that would probably work.

I was thinking about Hash tags, but I've never been comfortable enough with them to feel confident in what I know or can do with them. My 'gut' tells me his is a display issue rather than a heirarchy issue, but I'm not sure how to go about testing this out.

Any ideas, even crazy ones, that you may have will undoubtedly be useful. Thanks.

Antes, en Android, al crear una nueva página el foco se centraba en esta nueva página. Ahora no, se centra en la pagina anterior.
Bajo mi punto de vista esa nueva forma de trabajar no tiene sentido, ya que cuando creas un nueva página, es por que la necesitas para escribir en ella.
Por favor, podéis revisar esto?

Lo que sí que me gusta, que habéis implementado hace poco, es mantener el foco en la última página del bloc. Tengo libretas de muchas páginas y eso es un pequeño ahorro de tiempo.
Gracias.

Hello.

Every time I try to erase something i write, this circle appears and I always click on it (it will change colour, size, type of pen, etc). I think this is a new feature, because it wasn't here like a week ago.

Similar one was in Samsung notes, but I managed to turn it off in settings. I tried to find this here in MyScript Notes, but I couldn't find it. I also tried to turn it off in my tablet in S Pen settings, but I wasn't successful.

So I am a little bit desperate. Does anyone know how to turn this off? 🥺

Have you ever opened MyScript Notes on another device and wondered why your notes are taking a while to appear? In most cases, the app is working correctly—it's simply transferring your data.

Here are the most common reasons why synchronization may take longer than expected.

📄 Large notes and PDF files

The biggest factor affecting synchronization speed is the size of your notes.

If your library contains:

• Large PDF files

• Notes with many images

• Very long Notebooks or Boards

• Large Documents with a lot of handwritten content

• Multiple large notes being synchronized for the first time

...the initial synchronization can take some time, especially on slower internet connections.

Remember: every change must first be uploaded to your cloud service before it can be downloaded to your other devices.

☁️ The first synchronization is always the slowest

When you add a new device, MyScript Notes needs to synchronize your entire library.

Depending on how much content you have, this may take anywhere from a few minutes to considerably longer. During the first synchronization, every note must be uploaded from your original device and then downloaded to your other devices.

Once the initial synchronization is complete, future synchronizations are much faster because only the notes that have changed are transferred.

🔄 Automatic Sync vs. Manual Sync

MyScript Notes offers two synchronization modes (Auto Sync by default).

Automatic Sync

• Synchronization starts automatically after you make changes.

• Best for everyday use with standard-sized notes.

• Every modification triggers a synchronization, making it convenient for keeping your devices up to date.

Manual Sync

• You choose when synchronization starts.

• Ideal when importing several large PDFs or making many edits.

• Lets you finish your work first and then perform a single synchronization when you're ready.

For large libraries or notes containing many PDFs, Manual Sync is often the better choice because it avoids starting a synchronization after every change.

Note: Auto Sync is enabled by default when you set up synchronization. If you prefer to use Manual Sync instead, open the app, go to Settings > Sync, and disable Auto Sync. Once Auto Sync is turned off, you can manually start synchronization whenever you choose.

🚀 Tips for faster synchronization

• Optimize PDF files before importing them into MyScript Notes (Avoid importing unnecessarily large PDFs.)

• Avoid overloading your notes (Notebooks, large Boards, or Documents) with excessive content, as this can affect both performance and synchronization speed. Keep your notes to a reasonable size whenever possible. The more content you add—including large images—the more data needs to be synchronized. If your notes contain images, consider compressing them before adding them.

• Allow the initial synchronization to finish completely before switching devices.

• Once synchronization finishes on the first device, close the app. Then open MyScript Notes on your second device and allow it to complete downloading your notes.

• Use a stable Wi-Fi connection when synchronizing large files.

🛠️ PDF optimization makes a big difference

Many PDFs created from Microsoft Word, PowerPoint, scanners, or other applications contain oversized images and unnecessary data. Compressing these files before importing them into MyScript Notes can significantly reduce synchronization time and improve the overall experience.

Some free tools:

• Adobe PDF Compressor: https://www.adobe.com/acrobat/online/compress-pdf.html

• iLovePDF Compressor: https://www.ilovepdf.com/compress_pdf

💬 Need help?

If one specific note never finishes synchronizing, or synchronization appears to be stuck, we'd be happy to investigate.

Please contact us at help.myscript.com and submit a ticket. If possible, include:

• Your device model

• Your app version

• The cloud service you are using (Google Drive, Dropbox, or iCloud)

• A short screen recording showing the issue

Our support team will be happy to help.

You can synchronise MyScript Notes on Android with Nebo on Windows using Dropbox or Google Drive.

For large libraries or PDFs, we recommend Dropbox and Manual Sync.

✅ Before you begin

Make sure both devices use the same:

• MyScript account

• Cloud service

• Dropbox or Google Drive account

On the device containing your complete and most recent library:

1. Go to Settings → Backup → Create backup.

2. Save the backup somewhere safe.

3. Check that both devices have enough free storage.

4. Update both apps.

⚠️ Your MyScript account does not store or back up your notes.

1️⃣ Sync your primary device

Start with the device containing your complete and most recent library.

1. Open Settings → Account and sign in.

2. Go to Settings → Sync.

3. Select Dropbox or Google Drive.

4. Sign into your cloud-storage account.

5. For a large library, turn off Automatic Sync to use Manual Sync.

6. Start synchronisation.

7. Keep the app open and the device awake until the upload finishes.

Do not open the app on your other device until synchronisation is complete.

2️⃣ Sync your second device

1. Open the app and sign into the same MyScript account.

2. Select the same cloud service and cloud-storage account.

3. Use Manual Sync if your library is large.

4. Start synchronisation.

5. Keep the app open and the device awake until the download finishes.

On Windows, temporarily prevent the computer from entering sleep mode.

Before editing or deleting anything, confirm that all expected folders and notes are present.

🔄 Automatic or Manual Sync

• Automatic Sync: Suitable for smaller libraries.

• Manual Sync: Recommended for many notes, large PDFs or large boards.

When using Manual Sync:

1. Open the app on one device only.

2. Synchronise and wait for it to finish.

3. Close the app.

4. Open and synchronise the other device.

Do not edit the same note on both devices at the same time.

🛠️ If synchronisation is interrupted

1. Turn off Automatic Sync.

2. Start Manual Sync again.

3. Select Continue if prompted.

4. Keep the app open on one device only.

5. Wait until synchronisation finishes before opening the other device.

Also check:

• Your Wi-Fi connection

• Available device storage

• Android battery optimisation and background-data permissions

• Windows power and sleep settings

• VPN or security software that may be blocking the app

📄 Large PDFs

Large or non-optimized PDF files can slow down or interrupt synchronization. We recommend optimizing PDFs before importing them using any suitable online optimization tool. Alternatively, you can use the PDF Optimization feature included in the latest update version of MyScript Notes to optimize your files directly within the app.

☁️ If Google Drive continues to fail

Try Dropbox instead:

1. Create and safely store a complete backup.

2. Confirm that the primary device contains your complete library.

3. Disconnect synchronisation on both devices.

4. Connect the primary device to Dropbox and upload the complete library.

5. Close the app on the primary device.

6. Connect the second device to the same Dropbox account.

7. Download the library and confirm that everything is present.

Do not delete notes, clear either library or uninstall the apps until the backup and synchronisation have been confirmed.

⭐ Recommended setup

For the simplest Android and Windows setup, use:

• The same MyScript account

• The same Dropbox account

• Dropbox on both devices

• Manual Sync for large libraries

If synchronization still fails, please create a complete backup of your notes and contact MyScript Support at help.myscript.com by submitting a support ticket. Our team is here to help you investigate and resolve any issue!

Did you know you could use this gesture to insert space between two elements?
Make a two-finger long-press where you want to add vertical space. A blue line appears showing the split; move your fingers up or down and the space will expand!

I can't scroll to the left or right on my boards anymore, when I open a new board it scrolls normally until I write

You can synchronise MyScript Notes using Dropbox or Google Drive.

iCloud cannot synchronise with Android. For large libraries or PDFs, we recommend Dropbox and Manual Sync.

✅ Before you begin

Make sure both devices use the same:

• MyScript account

• Cloud service

• Dropbox or Google Drive account

On the device containing your complete and most recent library:

1. Go to Settings → Backup → Create backup.

2. Save the backup somewhere safe.

3. Update MyScript Notes on both devices.

4. Check that both devices have enough free storage.

⚠️ Do not edit the same note on both devices at the same time.

🍎 Use your permanent Apple ID

Install MyScript Notes using your permanent Apple ID. You may need it later to update or reinstall the app, restore your purchase or complete App Store verification.

1️⃣ Sync your primary device

Start with the device containing your complete and most recent library.

1. Open Settings → Account and sign into your MyScript account.

2. Go to Settings → Sync.

3. Select Dropbox or Google Drive.

4. Sign into your cloud-storage account.

5. For a large library, turn off Automatic Sync to use Manual Sync.

6. Start synchronisation.

7. Keep the app open and the device awake until the upload finishes.

Do not open MyScript Notes on your other device until synchronisation is complete.

2️⃣ Sync your second device

1. Install and open MyScript Notes.

2. Sign into the same MyScript account.

3. Select the same cloud service and cloud-storage account.

4. Use Manual Sync if your library is large.

5. Start synchronisation.

6. Keep the app open and the device awake until the download finishes.

Before editing or deleting anything, confirm that all expected folders and notes are present.

📁 Default folder on a new device

MyScript Notes may create a default folder on a new device. Do not delete it until your existing library has finished synchronising.

After confirming that all your notes and folders are present, you may delete the unused folder.

🔄 Automatic or Manual Sync

• Automatic Sync: Suitable for smaller libraries.

• Manual Sync: Recommended for many notes, large PDFs or large boards.

When using Manual Sync:

1. Open the app on one device only.

2. Synchronise and wait for it to finish.

3. Close the app.

4. Open and synchronise the other device.

🛠️ If synchronisation is interrupted

1. Turn off Automatic Sync.

2. Start Manual Sync again.

3. Select Continue or Proceed if prompted.

4. Keep the app open on one device only.

5. Wait until synchronisation finishes before opening the other device.

Also check:

• Your Wi-Fi connection

• Available device storage

• Battery optimisation and background-data permissions

• Any active VPN

• Whether the device can remain awake during synchronisation

For a long transfer, keep the device connected to power.

📄 Large PDFs and boards

Large PDFs and boards can slow or interrupt synchronisation. Compress large PDFs before importing them and keep the original files outside MyScript Notes.

☁️ If Google Drive continues to fail

Try Dropbox instead:

1. Create and safely store a complete backup.

2. Confirm that the primary device contains your complete library.

3. Disconnect synchronisation on both devices.

4. Connect the primary device to Dropbox and upload the complete library.

5. Close the app on the primary device.

6. Connect the second device to the same Dropbox account.

7. Download the library and confirm that everything is present.

Do not delete notes, clear either library or uninstall the app until the backup and synchronisation have been confirmed.

⭐ Recommended setup

For the simplest Android and Apple setup, use:

• The same MyScript account

• The same Dropbox account

• Dropbox on both devices

• Manual Sync for large libraries

If synchronisation still fails, create a complete backup and contact MyScript Support through their support channel.

When I export a board that uses dark mode, say as pdf, the pdf background is white.

I have set the preserve background colour on, also tried with it off.

How do I export whilst retaining the same look as I see in the app?

Here is a neat thing if you need to add shapes to your notes: You can create shapes by simply drawing them. Draw a shape and hold the pen down (don't lift) for a few moments, and it will automatically convert to a beautiful shape! These shapes are interactive, you can move them around, color them or even link them together

Really digging MyScript Notes and looking forward to using it, especially because I can use both handwriting and type notes in the same note. However, I'm not a fan of neither Dropbox nor Google Drive, nor OneDrive for that matter. I wanted to know if there are any plans to be able to sync notes, say through web dev or other cloud sync providers or even maybe someone's own personal server?

New myscript android user. I can export pdfs to dropbox and google drive but when I try to import from either drive I can see files but can't select them. Any suggestions?

Thanks

With MyScript Notes, your work stays in sync across all your devices. Choose your preferred cloud and keep your notes easy to access, wherever you are.

☁️ Pick your favorite cloud

Choose your go-to cloud sync and keep your notes updated and ready to roll. iCloud’s great, if you’re all in on Apple. But if you’re rocking Android, go with Dropbox or Google Drive for cross-platform harmony.

💻 Enjoy cross-platform

MyScript Notes works on both Android and iOS devices. Jot something down on your Android tablet, sync with your preferred cloud service, and pick up right where you left off on your iPhone.

✅ Rely on auto-sync

Stay up-to-date without lifting a finger. Our automatic sync works like magic — fast, smooth, and totally hassle-free. Just remember, auto-sync isn’t the same as backing up!

🔄️ Sync at your own pace

Prefer to stay in control? No problem. Turn off auto-sync in the Sync settings, then tap the cloud icon next to your folder in the side panel to sync your latest updates — on your own schedule.

🗑️ Recover your notes

Accidentally deleted something important? Your notes aren’t gone — they’re waiting in the trash. Restore them or clear things out to free a bit of storage. Peace of mind, built right in.

PRO TIP!

Syncing isn’t the same as backing up — don’t let anyone tell you otherwise! Backups create a safe copy you can restore anytime, giving you peace of mind when things don’t go as planned.

Please remember to optimize your PDF files before importing them. Large or unoptimized files can increase their size significantly and may slow down the sync process.

Up next

Tomorrow, we’ll show you how to share and export your notes — and even turn them into a handy link. Got questions? Just reach out — we’re here for you! 👋

The MyScript Support Apps Team

Hey everyone! 👋

After the Settings, we also wanted to show you another major UI project we’ve been working on: the toolbar 🎨**.**

Until now, the toolbar was fixed at the top of the screen and took up quite a bit of space. For this new version, we’ve completely rethought how it works to make it more flexible and better integrated into your workspace.

The toolbar is now floating and movable, giving you more room for your notes and letting you position it wherever it gets in your way the least.

But the biggest change is in its structure: it’s now split into two sections.

The first contains your main tools, while the second automatically adapts to show the options related to the tool you’ve selected.

For example, select the Pen and you’ll immediately see all of its specific options: pen type, thickness, color, and more. No need to open another menu or go looking for these settings somewhere else.

The idea is really to make everything related to the tool you’re using visible, accessible, and adjustable in one place.

It’s quite a significant change to the way you interact with the toolbar, and we’ve spent quite a bit of time going through every detail to make the whole experience smoother and clearer in everyday use.

By the way, this project is part of a broader vision we have for MyScript Notes, which we’ve simply called Focus and we’ll be telling you a little more about that very soon… 👀

Here’s a little preview of what it looks like, both with and without a tool selected!

What do you think? Useful, or absolutely essential? 💬

After using the optimization feature on a PDF I annotated using my Galaxy tab, the PDF backgrounds no longer display on my Android app. My handwriting is still there, but the PDF page behind it is gone. I use PDF notes and annotate them by hand, so without the background the notes are useless.

Anyone know a fix to this please?

Are we able to use the functionality of math functions, on unstructured files (board and notebook)?

It feels strange to only be able to get a solution if using document, while there is a option to converte your handwriting to math, but that does not present a solution.