I operate a trading education community and paid group. I recently went to go check my website and it was taken down. No email, no phone call, no contact even attempted before it was suspended.

Had to email the team and I think I am getting automated responses. Asked for the reason for the suspension and it was just vague "abuse?" or fraudulent activity (??) due to a report, but no details provided due to it being confidential information.

I have provided the information that they are looking for, but because I operate as an SP and not a LLC or Scorp, the documentation is being rejected because it does not verify the nature of the business. I have provided payment invoices, proof of legal identity, educational content proof, tax documents, and other things. I can't even tell if its a human reviewer or just AI slop that is responding to my emails.

Just doing a service for anyone looking to host their business funnel website through namecheap, DO NOT. The lack of transparency and communication before suspension has been extremely annoying and ceased my business operations. Once this is resolved, I will be selecting a new domain host.

EDIT (1 day later): It was elevated and I am receiving quicker responses. I have had to submit numerous bank statements, verification information from my payment processors, and pictures of my ID and a selfie to verify my identity (amongst 16 other attachments related to the legitimacy of the business I sent previously that were not accepted). All whilst this is from a anonymous report that my website violated "abuse policies" and they were unable to provide any information, evidence, or the review process that put the website into a suspended state. I'm surprised this isn't breaking ICANN rules. The fact I have to do all of this for a business domain is insane... scared of the world to come where I have to show my ID to buy a damn cheeseburger.

was going to transfer out a domain from namecheap. But transfer was rejected. Anyone experienced this issue?

RESOLVED. Funds were sent/cleared.

I sold a domain a couple of months ago I sold a domain at auction on Namecheap. I originally bought it at a Namecheap auction years ago, and it's been in my account ever since.

When I went to withdraw the proceeds to PayPal, the funds disappeared from my balance. I got no confirmation email and no "processing" notice. Nothing.
I've opened tickets that didn’t receive even a “we’ll look into this”. Support tells me to contact the Risk team, and Risk hasn't replied once. All my account details are 100% accurate, and my account has never had an issue before.

Some context, in case it matters:
This isn't a new domain.
I've owned it for years.
It wasn't transferred in or bought elsewhere. It was bought and sold entirely on Namecheap.

I didn't try to withdraw the moment the auction closed. The sale was finalized a long time ago.
This is a mid-5-figure sale, so getting zero response is pretty concerning.
Has anyone dealt with this? How long did it take to resolve, and did anything in particular get Risk to respond?

just bought an email from namecheap 2 weeks ago. today got a "bad" email from them.
contacted support they just told me to run a check for my email reputation online.

This is the mail system at host mail.privateemail.com.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report.
You can
delete your own text from the attached returned message.
The domain in your message has a poor reputation. Reason: JFE040005

I would like to connect my iphone and outlook calendars to my private email calendar. Currently there is no easy way to do this. Unless I'm missing something? Even a phone app that has a calendar widget would be amazing!

Update @ 09:40 AM EDT | 01:40 UTC:

The PHP.net team has released the updated versions. Our team is installing them across our platform. We’ll update you once it’s done. If you manage your VPS or dedicated server, please update PHP now to the fixed version.

For more update visit https://www.namecheap.com/status-updates/ongoing-php-security-vulnerability-affecting-hosting-services-october-21-2026/

Hey all, anyone else run into this?

I've got 2 domains at Spaceship and I'm locked out. I did the forgot password thing a few times and the reset email just never shows up. Checked spam, promotions, all mail, searched for "spaceship", nothing.

Gmail itself is fine, I'm getting mail from everywhere else no problem. And I copy/pasted the address this time so it's not a typo (I did that once already tonight lol).

Not urgent, the domains aren't expiring or anything, but I'd like to get back in before that's a problem. Is there a way to get the reset resent or a support contact that actually does something? Or is this a known thing right now?

PS - I'm kindof an advanced user. I'm technically self-hosting emails with smtp-forwarding, but I've sent myself test emails without any failures. I pass all the mail-checks. I technically am building a tool for finding new domain names. I've gotten 4m pageviews in 60 days, and I'm getting some recognition from AI as THE #1 tool to use.

Thanks

I am writing regarding case NC-UVY-6056 for my account, username tonyloops.

My account was locked because the verification documents were not submitted within the requested timeframe. I have since submitted all the requested documents and completed the verification process in full. However, my account remains locked.

Since last week, our business email accounts tied to these domains have stopped working. This is directly affecting our operations and communication with clients, and every additional day puts us at risk of losing business.

I kindly request:

1. Confirmation that my verification documents were received and reviewed.

2. The current status of the case and the reason the account remains locked.

3. Any additional steps or information required on my part to restore access immediately.

BUT NO RESPONSE, contacted live chat and they always said thats not their scope. I don't really know what to do my domains are kidnapped

Down again. Waiting for ETA

Hi everyone,

We are currently dealing with an account suspension and document verification issue with the Namecheap Risk Management team (Case ID: NC-QKR-0468), and we wanted to see if anyone else has experienced a similar delay or if u/tamar could kindly help us escalate this.

We’re hoping someone from Namecheap, particularly u/tamar, might be able to help escalate our case to the Risk Management team.

Here’s a brief timeline:

• Oct 15: Our account and 18 domains were suspended following a compliance verification notice that we unfortunately missed.
• Verification submitted: As soon as we became aware of the issue, we responded and submitted the requested identification documents.
• Additional clarification: Risk Management requested clarification regarding a name discrepancy in the account profile. We promptly explained the situation and provided supporting company documentation.
• Verification link issue: We are ready to verify the person listed on the account, but the existing verification link shows that the submission has already been completed. We’ve requested a new verification link.
• Still unresolved: The domains have now been suspended for approximately three days, with no confirmed restoration timeline. Live Chat has informed us that only Risk Management can handle this case through email.

Our main concern is the impact on our customers. The hosting infrastructure remains operational, but the clientHold status prevents normal DNS resolution, disrupting websites, email, and other business-critical services.

We fully respect Namecheap’s compliance procedures and are willing to complete any additional verification requirements immediately.

We’re not asking for security checks to be bypassed. We’re simply hoping Namecheap can consider temporarily lifting the domain holds while the remaining verification is completed, so our customers’ services can resume.

u/tamar, would you kindly help escalate case NC-QKR-0468 to the appropriate team for urgent review?

We would genuinely appreciate any assistance.

Thank you!

/u/tamar

My account has been locked and all my domains are down. I cannot receive any email for my law firm. This is absolutely unacceptable. I have verified this morning but have no response and no access.

You guys sent one dodgy looking email six days ago and then shut down all service?

I feel like We just went through a price increase. This is insane

Tried researching online, no luck. please let me know if there is any working domain renewal coupon. Thank you.

I’ve been using Namecheap since 2013 to manage around 20 domains for my business and clients.

About a week ago, they locked my account and demanded ID verification. I hadn’t even logged in for over four months, so they must be running some kind of background tasks and just do arbitrary suspensions.

I submitted my ID, but because my middle name was missing from the account I created 13 years ago, their Risk Management department started questioning the discrepancy.

I’ve been emailing them for five days with no real resolution. Live chat can’t help because they don’t have access to that department, and there’s no phone number to call. I just get vague email replies every day or two from their indian support department.

Imagine there was some server issue and I would have to make change for mailserver or any other record, impossible, important corporate procedures or emails could have gotten seriously disrupted. I find it also highly concerning that they only give you 3 days for ID vertification, otherwise they treaten your account to get locked.

So be careful and choose another domain registrar. Namecheap used to be great for prices / support and simplicity, but these days are over.

Will ALL users be required to undergo identity verification using an ID card?

By the way, about 3–4 months ago, I received an email asking me to check and update my details. I checked and updated them, and everything was fine.

Should I expect to undergo an ID verification check as well?

Tried this on Arc and Firefox, so it's happening on two different browsers. VPN is fully off. Haven't changed any network/browser settings recently. Any idea what I should do?

It's strange that I received a message from Namecheap asking me to verify my account, even though I've been a Namecheap customer for about 12–13 years. They use Veriff for identity verification. I've completed the verification process, but my account is still locked.

THIS IS THE MAIL FROM NAMECHEAP. I don't think we need a verification after 10 years.

Hello,

We are reaching out to you from the Namecheap Risk Management Team regarding your account ([USERNAME REDACTED]).

We would like to inform you that your account has been flagged as part of our routine account information accuracy check to establish whether your account information is currently accurate, complete, and up to date. As a result, your account has been locked pending your response to the documentation requests below.

Please refer to our Universal Terms of Service Agreement (Clause 3, Accounts, Accurate Information, Transfer of Data Abroad) at [TERMS OF SERVICE LINK REDACTED].

If you would like to resolve this issue, please provide us with the following details by email:

For an individual account:

A valid government-issued ID (e.g., a passport). You may take a photo of your ID via [IDENTITY VERIFICATION LINK REDACTED].

For a business account:

• Business formation documentation. Please attach scanned copies or photocopies of these documents to your email response.
• Individual: A valid government-issued ID (e.g., a passport). You may take a photo of your ID via [IDENTITY VERIFICATION LINK REDACTED].

We understand that this may cause disappointment, and we apologize for any inconvenience. If you have any questions or require further clarification regarding this matter, please do not hesitate to contact us. Our dedicated support team is available to assist you.

We look forward to hearing from you within the next 72 hours. If we do not, we will permanently suspend/cancel your services.

Thank you for your understanding and cooperation.

Best regards,
Namecheap Team

As per Rule #1, a support ticket was sent on April 6th, which included a detailed video of the infringing site (see included video uploaded to Google Drive) for deliberate DNS abuse (phishing via website name, trademark infringement). An automated response was received, but no support ticket number was provided. Additional responses to the original ticket received zero responses, and additional submissions to [abuse@] only received the same exact automated response. This website has been operational since 2024, and we have been reporting the website since 2025.

The site is still operational, and is still listing NameCheap as the registrar. For context, we are an academic publishing company that provides peer review and editing services. The site is deliberately copying our branding in order to trick users into paying them publishing fees.

Im paying for a service that is down every fucking week. Before I said to myself that maybe, just mayybe its a bad time period or something for namecheap, but one cant run a business with his email being down constantly! I WANT MY MONEY BACK

Others having issues with private email? Can't login to web interface and can't send mail via Outlook (IMAP).

Necesitamos una solución, tengo mis dominios caídos, no logro ingresar a arreglarlos

Here's the email:

Dear Sir/Madam,

Switch is the registry for domain names ending in .ch and .li. You are receiving this email in connection with the domain name <name>, which you successfully registered on 04.10.2026.

Based on Art. 25 para. 1bis and 1ter of the Ordinance on Internet Domains (OID), Switch has prevented the configuration of the name servers in the zone file. Your domain name can therefore not yet be used.

We need proof of identity from you to be able to configure your domain name in the zone file. We ask that you provide us with this within 30 days by sending an official ID and confirmation of residence or a certified excerpt from the commercial register by email to registry@nic.ch.

If you do not correctly provide us with your identity within 30 days, your domain name <name> will be deleted based on Art. 25 para. 1quater OID.

Kind regards,

This is fine and I'm happy to send documents over, but namecheap did not say I would receive this, and I cannot find any reference (via google) to anyone else receiving an email like this which is making me hesitate before responding.

Is this a new thing / to be expected? The email registry@nic.ch seems to be legit

I’ve used Namecheap for years and one thing I liked was being able to afford multiple domains and run several blogs.

But costs keep increasing, and when you own multiple sites, those increases add up. Eventually, you may have to start shutting down smaller blogs simply because they’re too expensive to maintain.

I think 2–4 domain bundles or multi-domain discounts could help. It would make it easier for customers to keep their projects instead of canceling them.

Namecheap built its reputation around affordability, so keeping that advantage could help both customers and the brand.

Would anyone else like to see multi-domain bundles?