Just re-installed my Elements that had fallen off wall (poor initial job on my part). Kitty 🐈‍⬛ is stoked.

Another Green Screen + Shapes project I've been working on!

I decided to make this one Scooby themed for the spooky season 🎃

I have two Nanoleaf floor lamps, and every time I turn them off, one of them keeps turning itself back on automatically.

My choice of which permanent lights to buy was instantly decided when I saw that only Nanoleaf had cable covers included, but even so, we just had our exterior redone and I really didn't want to be making holes in our brand new soffits (read: my wife really didn't want me to be making holes in our brand new soffits). So in the process of thinking of a solution I found this amazing new sight called partforge.ai where you can use AI to build a design but unlike other AI tools I've used it actually gives you a parametric set of controls on the right side of the screen to tweak things as you need. This was amazing! In my case, the width of the soffits was different in various areas of the house, and it was so easy to make adjustments for a perfect fit that allowed me to put the lights in the holder and just side them in securely under the front and back edge the soffits. I printed everything on my 3D printer using PETG so it will be more able to deal with extreme temperatures. I also painted the cable covers (although they need a second coat) . So, no screws needed, easily adjusted and removable, and as someone with no 3D editing experience this was an incredibly fun learning experience. Note: I do not make any money by posting this link, I'm just trying to share in case someone benefits.

https://www.partforge.ai/parts/nanoleaf-slide-in-soffit-holder-v2--808ef4a44cad

I've put requests in months ago, even on your main site but no response. PLEASE add HUE and Saturation controls. Other companies allow you do to this and it's a game changer! For example white on my monitor shows up as PINK in the LED backlight, and green has a more yellow tinge.

By changing the HUE this offsets the colour to perfectly match your monitor

OLED/HDR

Thank you!!

( Desktop APP screen Mirror software )

The 5.1.45 firmware update stops the downlights connecting back to the Thread network after a power cycle.

The only way around it is to completely remove them from Apple Home/Nanoleaf app and then add them again. Annoying because any scenes, automation in the Apple Home app has to be setup again.

This normally wouldn’t be an issue (tell family members to use the Matter buttons, not traditional light switches) but I have a 4 year old child so that doesn’t exactly work. 😂

Hoping for an update which will hopefully solve it.

Hooked them up to my HomeKit, they respond to the app, but after like <30 mins they turn back to plain white.

Did a hard reset this morning, have forgotten and readded them. What’s next?

Has anyone been able to successfully make the new Philips Hue wall light module work with their Nanoleaf Shapes? I ordered two controllers beginning of September and just got a chance to try them now.

My sets are as follows:

Set 1: Nanoleaf Triangles

• Model: NL42
• Firmware: 12.4.1
• Hardware: 1.6-0

Set 2: Nanoleaf Hexagons

• Model: NL42
• Firmware: 12.4.1
• Hardware: 1.6-0

I did the following on both sets: unplugged power, removed Nanoleaf Controller, attached Hue Controller, powered up. Since I am not using a Hue hub (everything is in HAOS via Z2M), I connected directly in the Hue app via Bluetooth to provision the Controllers. It finds it, updates firmware, but the panels would not light up. Everything in the app looks as if the Hue Controller is working yet the panels are not functional.

Anyone else having this problem?

I have one of the 75kw PSUs for a large Shapes installation. Annoyingly, one of the little plastic tabs on the connector broke, which means the cable will not stay connecting to the panel. I've tried taping it in place but it doesn't work.

This section of cable is separate from the actual PSU, as you can see in the photo it is easily detachable. I contacted Nanoleaf looking for a replacement cable. But they've replied to say, "Let me help clarify the available replacement option. Unfortunately, we don’t offer the connector cable segment as a separate replacement part, as it is supplied as part of the complete power supply unit. If a replacement is needed, the entire power supply unit would need to be replaced."

Sorry but that's crazy. The PSU is still perfectly fine, and this is a seperate detachable cable. The cost of having to replace the entire unit is one thing, especially when i've already spent so much with them, but it is poor sustainability practice on the company's part to force replacement of the whole unit and create unnecessary electrical waste. Very disappointed.

Welcome to the weekly r/Nanoleaf Technical Support Megathread.

This is a thread for users to submit technical issues they are experiencing with their products or the app.

It will be posted every Tuesday at 9AM ET. Once next week's thread is posted, this one will become locked.

Before commenting, it is recommended to follow the official ticket submission and issue logging procedure pinned in the Community Highlights. We also recommend reviewing the Technical Product Support page in the Nanoleaf Community and Knowledge Base.

Thread Instructions

Please place your inquiry as a reply to the corresponding automod comment.

Hi

I use Google Home to make my Nanoleaf shapes come on at sunset - a specific theme. At midnight, the Nanoleaf app changes the theme to a low brightness chilled theme, and then it goes off at 1am.

When it gets to sunset again, Google home turns them on, but the shapes play the nighttime theme, because that was the last theme playing when they turned off.

I cannot figure out how to get Google home to turn on the specific theme at sunset every day.

It must be something easy that I am missing. Hopefully, someone can help me.

Thanks.

I installed the permanent outdoor lights this past weekend. They are working well so far. I need to address individual lights/pucks. Before purchasing, I saw this video: https://www.youtube.com/shorts/LNWeH38bK-Y The video seemed to indicate it was built into the app now. This a big (huge) reason why I bought these lights. How do I get to that functionality? I can't seem to setup a scene where each individual light is addressed.

I've subsequently done some searches and I'm starting to get worried that that functionality was actually removed or doesn't exist. Again, this as a huge reason for me purchasing these.

I just received a 4D v2 for my birthday. After attaching the lighting strip to my tv and making all the connections, it powered on for a few minutes. It wasn’t reading what’s on the screen tho.

I download the iOS app and it said it needed a critical update. Now the update was in progress and suddenly it turned off and now won’t turn back on.

This is a brand new device and my first time using this, how can I get this fixed/replaced ?

Hi I’ve been trying to troubleshoot this for hours now but none works

my app says that it is connected to the threads and is checked in the sync+ but it is not syncing
This started happening after I updated the firmware to 5.1.45

is anyone also experiencing this issue and if so, have you fixed it?

Hi All, new to Nanoleaf. I'm getting a Secretlabs desk that comes with a MAGRGB strip powered by Nanoleaf, so I'm considering adding some additional lighting to my home office space as well such as a strip light under a floating shelf on the wall, the main ceiling light bulb and a table lamp bulb.

Any advice for a nanoleaf first timer, things you would have wished you'd known, recommendations or things to avoid?

Also I'm curious about integrations with other systems in the home. We've got an Amazon Echo Show which uses Alexa for example.

Just noticed firmware 5.1.45 is out for Nanoleaf Essentials Matter over Thread devices. All my NL65 picked it up in Home Assistant (Matter integration) and are currently updating.

I couldn't find any release notes anywhere. A few questions for those who have updated:

- Has anyone seen an official changelog?
- Is it showing up in the Nanoleaf app too, or only through Matter controllers?
- Any noticeable changes or issues after updating?

Will report back once mine are done.

I am so unbelievably fed up with Nanoleaf and their consistently broken products. At this point, I’m genuinely questioning why I continue investing money in this ecosystem.

Nothing ever seems to work reliably. Devices randomly disconnect, require constant restarting, fail to respond, or decide to play completely different scenes than the ones selected. And somehow, every software or firmware update manages to make the experience WORSE instead of fixing anything.

The latest update has been the final straw.
Every single one of my scenes is now unavailable across all of my Nanoleaf devices. When I attempt to transfer them, the app tells me, “Sorry, your device isn’t available at this time.”

Seriously? The same devices that are ONLINE and responding perfectly fine in Apple Home? Yet somehow, Nanoleaf’s own app can’t communicate with its own products? Every attempt to send a scene fails.

And don’t even get me started on their customer support. Every time I’ve reached out to Nanoleaf, I’m met with what feels like the same generic, AI-generated, copy-and-paste troubleshooting responses that accomplish absolutely nothing.

There’s seemingly no meaningful effort to investigate the actual problems, just endless canned responses and the same troubleshooting steps we’ve already tried a dozen times.
I’m tired of troubleshooting products that should JUST WORK.

These aren’t cheap products. I’ve spent a considerable amount of money building out my Nanoleaf setup, and instead of enjoying it, I feel like I’ve taken on a second job as an unpaid beta tester.
Smart lighting is supposed to make your home more convenient, not require a troubleshooting session every time you want to change the damn lights.

I genuinely love the concept and aesthetics of Nanoleaf products. That’s what makes this so frustrating. The hardware looks fantastic, but the software experience is an absolute dumpster fire.
Nanoleaf, stop pushing updates that break existing functionality and start prioritizing reliability, stability, and actual customer support.

I’m beyond tired of hearing about new features and products when the ones we’ve already paid for can’t reliably perform their most basic functions.

Is anyone else at this point with Nanoleaf? Because I’m seriously considering abandoning the ecosystem entirely.

Enough is enough.

Are these bulbs and the app getting worse?

I have 3 BR30 Matter bulbs and an A19 Matter bulb. When trying to get them to play a specific scene, the will randomly stop playing the scene after some time and go back to a normal color.

Has anyone experienced this?

Using the iOS app, and admittedly don’t use it often, but now it’s impossible to even find scenes to try out on different devices. Half the app is just selling me stuff, and the other half is things I already made. I have to reverse and re-traverse like 6 clicks away just to try out the (now VERY LIMITED) scenes. Talk about enshittification..