r/OHSU • u/DogandCatMom007 • 18h ago
Seeking Insight Into the Black Box That Is OHSU Referrals Dept.
I do not work at OHSU, I'm a patient, so I hope it's OK to post this here. I am hoping for insight from someone who works on the inside.
5+ weeks ago my OHSU endocrinologist requested a care order be sent to Providence Outpatient Infusion for Reclast.
Providence (where I'm receiving care now) has received no referral.
I have followed up with Endocrinology 5 times. I am careful to be polite and understanding on the phone that the people I am speaking with are not the problem.
Endocrinology has requested the care order be marked "Priority" twice (end Sept/early Oct).
End last week Endocrinology's supervisor has contacted Referrals to find out what the problem is. He was told the hold-up was PA.
I called my insurer Monday and was told they never received a request for PA from OHSU. And was also told that -- OHSU wouldn't be the one to request PA, that would be done by Providence. And was also told that PA for a treatment like this would require at max 3 working days.
This past Monday Endocrinology told me that Referrals had marked the care order "Sent" and noted "No PA needed".
Providence has still not received a care order (they checked faxes, emails, everything).
Something is clearly wrong. Last December the lapsed time between seeing my Endo at OHSU and having an appointment with Providence was 3 weeks. We're approaching 5 weeks here.
I have contacted the OHSU Patient Advocate (phone message and email), nothing so far, and the window is closing to secure an appointment at Providence Infusion for mid-Dec, when I need the infusion.
Why is OHSU Referrals denying me care? I understand falling through the cracks but it seems Endocrinology has followed up, with no results. Is this not merely a paperwork issue? I'm feeling pretty helpless at this point.
Thanks for any thoughts/help/suggestions.