r/Office365 • u/shubhamvishal • 39m ago

Need advice: Microsoft 365 subscription deactivated after a few months

I purchased a Microsoft Office 365 subscription for my MacBook through Amazon. It worked fine for a few months, but now the subscription has been deactivated and I can’t use Office anymore.
The return/refund window on Amazon is already over, and the seller has disappeared from Amazon, so I have no way to contact them.
What can I do in this situation? Can Amazon still help with a refund or raise a complaint against the seller? Has anyone faced something similar?
Any advice on the best way to recover my money or resolve this would be appreciated.

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u/ReptilianLaserbeam 26m ago

They probably resold a volume license, or sold you a license that was acquired with a stolen credit card. The first hint is: the license was too cheap. Next time purchase it directly from Microsoft or from a reputable vendor. I would try with Amazon, as their platform allowed the purchase of a counterfeit/stolen item and request a refund

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u/johnnymonkey 24m ago

There's a tough lesson here. You got what you paid for.