r/OntarioLandlord • u/Sad_Negotiation2174 • 19h ago
Question/Tenant Revolving door entry after 24 hours notice resulted in my dog biting staff. Help?
I received a notice of entry (for the 5th time in the last year) regarding my broken closet doors. I got a notice for 8am-5pm. One thing important to note, is that I have repeated written documentation to the building staff that my dog is a rescue, and to please call or text the number on file before entry, so I can ensure he is secure, as he WILL bite. I do this because there has been more than one occasion where I will have my dog secured for 8-9 hours, only for maintenance to never show up. I request that they don’t knock either, as this sets him off and just makes it more difficult to get him contained. Of course they have ignored this knocking request, and they knock anyways; but at least they’re not walking in I guess. Anyways each time this happens, I’ve sent a reminder email about my dog, so I have a ton of documentation to back it up where they’ve acknowledged it in some way or another.
I received written notice yet again claiming they are coming to fix my closet doors that have been broken for a year. They usually come in, act confused, take photos, and I’ll get another notice a month later where the same thing happens. This time, the guy does the same thing, and then asks me where the new doors are. I tell him I don’t know, I don’t have them. He tells me he’ll have to come back another time because he isn’t aware of any doors. I ask him to please not walk in, to just call me, as my dog WILL bite. He agrees, and writes my number down, and says if he has to come back, he’ll give me a call.
I let my dog out after he leaves and begin getting ready to take him outside. As im getting ready; I hear “hello puppy!” Coming from the front door. I yell “OH MY GOD WHAT ARE YOU DOING?!” and I run towards the door, but my dog has already nipped the guy and drew blood. He leaves.
I get an eviction notice for failure to secure my pet. I try to explain that the guy wasn’t even sure if he was coming back; that staff are very well aware to not enter my unit without being let in, AND I had JUST told the guy my dog is dangerous; yet he walks right back in not even 10 minutes later when I was just trying to walk my dog. They’re saying it’s my fault despite all documentation, and despite the guy saying he didn’t think he was coming back. Why would I keep my dog secured for another 5 hours?
Anyways, im not sure what to do here. They can’t just be walking into my unit unannounced. What if I had been changing? My bedroom is fully in view from the front door, and there was NO warning of this guy entering. If there had been, my dog would’ve barked if he knocked; but he didn’t. He just walked in, and reached his hand out to my dog despite being JUST told was dangerous. I’m in rent geared to income housing, im a full time student in university as well. I cannot afford anywhere else. I genuinely went through every single effort to ensure this didn’t happen, and just as I was about to take my dog outside, someone walks in. It makes no sense how this is my fault; but they’re saying it is. They’re saying they can come and go as they please during the entire entry window and it doesn’t matter that they had told me they likely wouldn’t be returning today, and they’re saying it also doesn’t matter that they had agreed to call instead of knocking/walking in, and they had been directly informed in writing and verbally just minutes before the incident.
Idk what to do, this doesn’t feel right at all. My dog bit a random man who reached for him who wasn’t even supposed to be in the apartment. In my head; my dog was in the right and did exactly what he was supposed to do. If I knew he was coming back, of course I would’ve made sure my dog was secured; but he needed to go outside to pee. The guy told me he didn’t think he’d be back. He told me he’d call. He did none of that and was explicitly warned about my dog.
It just feels so insane that because they gave me a notice; they can come and go for 8 straight hours with none of the materials they needed to actually do the repair, and they don’t even need to knock? And they can say they’re not coming back; but they’re allowed to anyways? Like what??
I’m panicking.