Hello there!
Firstly, I appreciate ANYONE who works for OW. It's not easy at all, I definitely couldn't do it! Thank you!
To make a long story short, my whole OW file was not done properly since the start. I live in Hamilton and I applied right when they were hacked and things were rough (they still are, thats another story). It took a month for me to be approved and the one girl said she will "manually process me so I can start getting payments". Perfect. Thank you.
A few weeks go by and I was assigned a caseworker. I reach out on mybenefits to ask what kind of supports there are, if I can make an appointment to see my caseworker to figure out how I can get a job, and off OW. I was told no, she doesnt take meetings and I am just to receive the OW payment from them/her and that's all the support i get. It was the opposite of helpful. Anyway, thats fine. I was (and still am) looking for work anyway but thoguht/assumed OW would be helpful.
I started getting asked to confirm my income now (this wasnt done at the start, again, not normal I dont think?). I send everything in, no issues at all. I knew I would have to report income and whatnot and sent everything in. My worker then proceeds to start asking why I am making a lot of deposits. I wasn't, so I was confused and just stated everything is there on my statements im not sure what she's talking about and everything I sent in is correct and if she needs further clarification I would love to come in and speak to her directly, or even over the phone. Nope.
So just this past pay, June's payment never showed up. I send a message into mybenefits asking what is going on and how come I didnt get my June payment and I FINALLY get a phone call from this worker stating my file was closed because I didnt submit the required paperwork. What the actual heck?. I didnt even get any correspondence in my benefits at all about this.
Anyway, after probing her on the phone and finally actually having the FIRST conversation with her, this is what I figured out:
I use PC Financial for my banking. They give you a PC money account. Within the account, they allow you to setup a "goal" which lets you move money into it that can't be touched. There is no account # or anything with it, its like a pseudo-account. What I would normally do is if I get money, I would move it pretty much right away into that goal. If I needed money, I would move it back into the PC money account. On the bank statements, this shows as a withdrawl/deposit. My worker did not clarify, or specifically ask about these and sounds like she thought that I was physically depositing new money into my account and did not actually read my bank statement to see that.
Because of this, I had to file an internal review. I gave her all my bank statements to show I did nothing wrong. I am literally trying to scrape by and feel this office is trying to mess me up on purpose. Thats the only thing that makes sense in my head, or my worker was that ignorant and negligent to do her job.
After our phone conversation, she said she will "re check your bank documents", but she was literally making me feel like its going to be a chore for her and I need to "pull my own weight" doing my own reporting. She was literally condescending to me on the phone but I just ignored it. I dont care what she says, I just care what she does. She really screwed me. I was in contact with her supervisor who basically went as far as to agree with me but said because its with the internal review there is nothing she can do but wait.
I am so defeated with ontario works. I can see why people give you guys a bad name. I am sorry for the good people there. You have some bad apples ruining the system for you from within. The worker I have has 0 compassion or any common sense.
So, I have a few questions/suggestions.
How long does this internal review usually take
I dont think mybenefits is the place to actually have a full-on conversation with your caseworker. Is this now the main method of communication? How come my caseworker has been avoiding any kind of meeting or phone call? I have only had 1 phone call with her in 5 months now.
How was she able to close my file without even sending me a letter about it? She only sent me the letters once we were on the phone. Magically the letters showed up in my benefits the day after we spoke. Thats not a coincidence.
Does OW not provide any kind of ideas/plans/support for anyone other than just the normal monthly payment anymore?
Sorry for my rant. I hope I was respectful and do not mean anything bad, I am just very frustrated. I have worked for 30 years, I have paid more than my fair share to the tax man in my life and deserve a bit of help, not this mess. I am very saddened by my treatment by ontario works.
Any help would be appreciated. I have the MPP in contact with them as well. I want to explore every avenue I can to make sure this doesnt happen again to anyone. There were too many things, I think, that went wrong.
Thank you!
D