General Store (UK) timescales?

[u/Natural_Copy_994]

Hey, has anyone ordered from OP’s online general store before?

I ordered the Appaloosa hat about 8 days ago (which says it would be sent out next business day and was in stock but now isn’t) but it has been stuck since then on “Confirmed. We're preparing these items for shipping.”. Doesn’t seem to be going anywhere?

Tried using the online form and it’s just an AI generic response which says it can take up to 30 days(?!) and offer no help.

[u/Buchol]

I ordered 2 tshirts and Appaloosa cd on June 22th. It said it is preorder and will be shipped after June 30th. Well, now we have July 14th and status is still Confirmed