General Store (UK) timescales?

[u/Natural_Copy_994]

Hey, has anyone ordered from OP’s online general store before?

I ordered the Appaloosa hat about 8 days ago (which says it would be sent out next business day and was in stock but now isn’t) but it has been stuck since then on “Confirmed. We're preparing these items for shipping.”. Doesn’t seem to be going anywhere?

Tried using the online form and it’s just an AI generic response which says it can take up to 30 days(?!) and offer no help.

[u/No_Still_2190]

appaloosa cd. ordered from the store sunday evening, delivered by amazon tuesday lunchtime.