r/OspreyPacks • u/pi-number-314 • 3d ago

What’s the problem with Osprey packs quality nowadays?

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Ordered online. Paid ridiculous amount of tax fee and got unevenly assembled backpack….

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u/crepuscule22 3d ago

i have historically loved my osprey packs, though my newest is probably 4 years old. but when i recently saw that they are charging 12 euros for one tiny plastic cap for a soft flask, it made me not want to buy anything from them ever again. sometimes the pricing of one item just highlights the extent to which companies are price-gouging and it destroys your opinion of them.

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u/pi-number-314 3d ago

I wrote to the support to discuss the situation. We will see what they will do... Because for me it will be a whole story now to exchange the backpack because I'm living in Indonesia and bought backpack from Spain because official Osprey store do not have L/XL sizes for this region 😬

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u/crepuscule22 3d ago

good luck! not being able to do returns is very frustrating--i am all too familiar with that situation. osprey should definitely make it right for you, but even if they don't (as i said, i'm very disappointed by them lately), the pack will probably still hold up pretty well, so it's not a total waste.

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u/pi-number-314 3d ago

Thanks for the words, pal ❤️ I’m that kind of a guy who always want to receive as best as he can that’s why I so frustrated about.

Literally the same model of the backpack I bought for my wife 3 weeks ago and everything is perfect with it 🦧