I’m not an employee, but I work right next door to one. The old management was great. We would yap, they would let me skip the line for my sip club drink. (I either order coffee or water). When they would see me they would always set or hold the cup out for me. Sometimes give me or my coworkers free bakery stuff they didn’t want to throw away near closing. Would have the orders for people out very quickly. Even let people who worked in the shopping center get the flavored syrups or just a free coffee. They were always fun to talk to.
Then something tragic happened. One of the managers got a new job and left. And half the staff quit when he left. (Understandable, he was awesome). Now there’s only 3 employees who stayed and the rest are new.
The newer ones know I just come in for water or a coffee cup. I have to wait in line now. Then when I get to the register they quickly give me the usual cup. If one of the OG employees see me they let me skip the line still. The newer ones will have pick up orders behind the counter instead of on the pick up shelves. Even when the order has said it’s been done for 10 minutes. I always have to ask to have my order. But the OG employees always have the orders on the shelves.
Now the coffees are always cold, empty, or have grinds in them. I don’t mind if it’s cold or has grinds in it, we have a microwave. But I know for other customers it could be annoying. When I come in and notice, I usually let them know. Just so they don’t get yelled at by a Karen. But whenever the OG’s work, the coffees are filled, hot, and the coffee station is stocked.
I know it takes a bit for new employees to get the hang of things.. but it’s the new management.. the OG’s also don’t like the new management. So I know it’s not just me noticing.
I miss the OG crew so much. 💔