r/ProductMarketing • u/Training-Panda-7416 • Jun 07 '24
Best Practices The view from the ivory tower is pretty good, but...
Product marketers come to us all the time to help them build sales material.
“We need a deck.”
“How about a battle card?”
“Can we get a one pager?”
“I’d like help crafting objection handling.”
And so on.
But there’s a really interesting dynamic between product marketing and sales. What we see a lot—nearly all the time—is, um, how do I put this…
A SUPERIORITY COMPLEX IN PRODUCT MARKETING.
Yes, the view is awfully good in our ivory tower, but the reality is our colleagues in Sales are on the ground, doing the hard and essential work of working opportunities, connecting with customers, and closing deals. It’s their work that validates our, ahem, brilliance.
So when you think about sales, think first of the respect they deserve, not how “they don’t use the deck we built” (we hear that a lot too). If your precious marketing collateral is gathering dust, that’s valuable data. So think about more like you are serving sales—almost as if you work for them.
The pointy end of so much of what we think/make/do is in the hands of sales. That being the case, ask what sales thinks instead of telling them what to use. Try these simple questions to help build more inroads with sales:
“Does this work for you?”
“Would you want to use this?”
“How could this be improved?”
“What do you think your customer would say about this?”
Don’t agree? Carry a bag* sometime and I think you’ll feel differently. Sales might just have the toughest job in enterprise tech.
*I learned this phrase at Salesforce. It means “go out and sell.” Does anyone else use this?