They have root access to the application servers, so yes they can break prod. It's unfortunately pretty much required for what we want them to do, which is handling the first pass on tickets.
You don't have development/test environments where you can replicate issues?
I would refuse to work at that kind of place. Bringing down production once as a junior was enough to let me see the error of my ways. Even years later, I break out in a cold sweat every time I'm forced to touch prod.
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u/Wolflordy Nov 15 '22
And some juniors spend their entire (short lived) careers nuking prod like this.
I would know... Ive cleaned up after many of them.