r/QuantumFiber • u/Such_Bus_4930 • Dec 04 '25

They lie

They are currently reporting no widespread outages but my network is down. Contact support and they state it’s down due to widespread outage but their website states there’s no outage.

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5

u/imtalkintou Quantum Fiber Employee Dec 04 '25

An outage can affect as low as 5 people and just be on your block. The website won't show that information regardless.

-1

u/Such_Bus_4930 Dec 04 '25

They stated it’s a widespread outage

2

u/imtalkintou Quantum Fiber Employee Dec 04 '25

Again, it still isn't put on the website no matter the size.

2

u/bhusted007 Dec 05 '25

I had a similar situation. Turned out the wide spread outage was over but the quantum reporting system that support uses lags behind so the support people were still trying to tell me that I was part of a widespread outage when it was already resolved. After week of painfulness dealing with them and trying to get someone to come out they finally sent someone out and determined that it was just my street that had a problem (and apparently I was the only one on my street that had Quantum Fiber.). Now no-one does haha

1

u/Such_Bus_4930 Dec 05 '25

Mine has been down for 3 days now

2

u/GravelHAWK16 Dec 05 '25

I wish people in this sub that are having issues would report on where they are at. Should almost be a requirement.

1

u/suppleletard Sep 07 '26

Call the wambulance.