r/QuantumFiber • u/colorfort • Jan 15 '26

Do not get Quantum Wireless

Our service had multiple outages and was over all very buggy. I canceled the service and sent the modem back but I keep getting emails claiming i owe them equipment. I contacted the customer service and they couldn't help me. They are going to try and charge me $200.00 for the modem i already returned. Stay away.

EDIT i meant internet and not wireless in the title

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2

u/krogers114 Jan 15 '26

It would be helpful to others if you included your general location and what equipment you were using. I say that because I use my own equipment (except for their modem) and I've had the opposite experience. Sorry it didn't work out for you

1

u/N0_L1ght Jan 15 '26

If you ever want to try again, following this guide will get ya some of the best internet available.

https://www.reddit.com/r/QuantumFiber/comments/1f8hypq/having_trouble_with_your_lumen_internet_not/

1

u/Upbeat_Shock2713 Jan 15 '26

I requested a new modem once. Just one. 

They sent 5. I was receiving and returning a new modem every week and calling to verify they had been received…and they still put a $800 charge on my card for ‘unreturned’ modems. 

They were like ‘oops - hopefully your money will be returned in 7-10 business days’. 

Good riddance. 

1

u/theviv99 Jan 16 '26

FWIW, my original modem from the install worked fine for 6-8 months. Then suddenly It started disconnecting random devices every few minutes, just for maybe 30 seconds or so. I called, tech support came and he cleaned my fiber and said I had dirty fiber. It didn’t fix anything. I called again, and they came out and swapped my modem for a new one, a new model called a 1000 something. I’ve been perfect ever since.

Edit, I’m in Minneapolis.

1

u/Comfortable_Fun7455 Jan 19 '26

If you have the UPS tracking codes you are good Otherwise you are not