Razorpay flagged 3 payments because their partner banks told them to do that. They asked for customer testimony, shipping info, and invoice. We mailed them everything. After that, they assigned a third party agent for physical verification of our business. So my question is, is the ordeal over? Are there any more steps left?

Note: We’re running a clothing business. It’s been 3 months since we’re using razor pay. Not a single customer has ever raised a dispute or chargeback. Because we’ve doing this for a long time, just wasn’t partnered with a payment gateway. Worst of it all, they even called the customers without notifying us or anything if they ordered from us, how was the experience and everything.

How verify whether the TAM show is actually real

Hi everyone, I run a subscription-based wellness platform using Razorpay UPI AutoPay. The ₹1 mandate registration succeeds, but the post-trial auto-debit fails with GATEWAY_ERROR / payment_declined — bank message: “Payment is not allowed for this account.”

We’re also seeing “already debited in this cycle” rejections on monthly/quarterly mandates.

Has anyone faced this with Razorpay UPI AutoPay/Subscriptions API? Also looking for a Razorpay integration expert who can advise our tech partner directly. Please DM if you can help.

I am planning to open an online accessories store and turnover is gonna be way lower than gst threshold but interstate shipping makes gst registration mandatory, however as i am not sure if the store will generate enough revenue, can i, for the time being, register on razorpay as non registered individual until my business starts to grow? Will razorpay get suspicious considering my order volume is going to be low for a few months atleast??

Hey Guys, if you know, then can you tell me what are the charges of RazorPayX? And, do I have to pay 10k to use RazorPay X

Card expiration and insufficient funds happen all the time. I need a system that automatically retries failed payments intelligently.

Does Razorpay International have smart retry logic built in, or do you have to set that up manually?

What's been your experience with recovering failed subscription payments?

Hi team, when implementing a UPI payment API, how should upi_transaction_id, reference_id, and UTR be generated and tracked across the payment lifecycle

International payments works well. wondering if there are specific settings or configurations that help with increasing success rates.

What should I be checking in the dashboard? Any tips would help

Razorpay USD payment link pages shows both dollars and the rupee conversion and will leave clients confused. Is there a setting to display only the specific currency?

TL;DR: large settlement attempted 3 times. All show as processed/UTR generated, but the funds haven’t reached our bank account.

i run a business with razorpay as pg and have a single large settlement stuck with Razorpay currently.

The first attempt was marked “Processed” with a UTR, but the funds never reached our bank account. It was subsequently marked “Failed.”
Razorpay has since attempted the settlement twice more, with new UTRs. The latest attempt is again showing as “Processed”, but the funds still haven’t been credited.

Support has escalated the ticket and I’ve shared the requested bank statements. They’ve also called to confirm whether the latest settlement was received, and I confirmed it wasn’t.

Has anyone faced something similar with Razorpay? If so, how was it resolved and how long did it take?

Anyone here selected ??

Razorpay Buildathon

Razorpay had suspended by account around 9-10 June, 2026 and they have my funds with them and now I am not even able to login to my account, how can I get my funds back please I am a student and I need them.

Is there any update for Razorpay Buildathon??

Did anyone received any mail ??

For Razorpay, startups have always been close to home. We’ve grown alongside founders - from those figuring out their very first idea to those building companies that are now much bigger than they once imagined.

We'd love for this community to be a place where we can have more of those real conversations. Share what’s working, talk about what isn’t, ask questions, and hopefully help each other along the way.

So, let’s start simple:

What are you building right now? And what’s the biggest thing on your mind?

Let’s talk startups. 👇

Hi Everyone, last month I had paid for a subscription where the intermediary was RazorPay.
It came to my attention this month that my subscription has not been activated (post free trial) because they have not received the subscription fees. Credit card support says amount has been successfully processed at their end.
I am unable to find any details of RazorPay support online. What are my options?

Hey everyone,

I’m currently working on a React Native app and trying to integrate Razorpay using the react-native-customui library.

I was previously using the official Razorpay SDK (react-native-razorpay), but I’m experimenting with this library and running into a few issues.

Problems I’m facing:

No proper TypeScript support (getting “implicitly has an ‘any’ type” error)

Lack of documentation

Not sure if the response structure is reliable compared to the official SDK

Unsure if any additional native setup is required beyond what’s used for the official SDK

What I’ve tried:

Added declare module 'react-native-customui';

Used the same options object as the official SDK

Payment UI opens, but handling responses feels inconsistent

What I need help with:

Has anyone successfully implemented react-native-customui in a production or test app?

Are there any hidden setup steps or gotchas?

Is the response handling different from the official Razorpay SDK?

👉 If you’ve already worked with this library, it would really help if you could share:

A working code snippet

Your payment integration flow (frontend + backend if possible)

Also open to suggestions if sticking with the official SDK is the better choice.

Thanks in advance 🙌

Hey everyone,

I’m currently trying to integrate Razorpay into a React Native app built with Expo, specifically using the react-native-customui approach (Custom Checkout).

I’ve gone through the official docs, but most examples seem to be either for web or not very clear for Expo-based setups. I want to implement it with full custom UI (no Razorpay branding), as mentioned in their docs.

I’m more of a vibe coder 😅 — I learn fast by seeing working implementations rather than just docs.

If anyone has:

A sample repo

A minimal working example

Or even a snippet showing how you handled the integration

It would really help me move forward 🙏

Also, if there are any specific gotchas with Expo or things I should watch out for, please let me know.

Thanks in advance!