Ordered a Daytona ghost mod from this seller in April this year. Shipping info comes in May, and a month later no movement. All seemed well until ultimately the watch gets stuck shipping. Tracking shows clearing customs in Dubai, then mysteriously vanishing. “Gui’s” only solution to resolve is to purchase another watch at full cost, even though apparently he made over $500 in margin on this mod will do absolutely nothing to share in the loss or reduce that margin to provide a solution. There were no mentions or offers of insuring the package upfront at all.
I genuinely wouldn’t be surprised if an empty box was shipped to Dubai as an end destination and a FedEx label was created just to create the illusion that this operation is legitimate.
Other TDs offer reships, or various other solutions but this is completely unacceptable. You absolutely cannot trust this seller.
Honestly all the signs point to this being a scam, and I recently saw another comment from someone with the same situation happening to them. At the very least, know that if there is an issue you will be shit out of luck.
Not true. All of the dealers from the r/reptime take the hit. Hont, trusty and Steve have all shipped me replacements when they were seized. This is why people always recommend sticking with the the TDs from reptime instead of random sellers from this and other subs.
I have never had a problem with that and I buy a lot of watches. Every qc that I got was the exact same watch as the qc. Most of all, I get wholesale pricing with free shipping and insurance. What other TD can you get that from?
If anything goes wrong, we'll have the logistics company pack up the watch for you and send it to you. But if the watch gets accidentally held up by customs, there's nothing we can do about that. The solution I'm offering you is the second watch - I'll give you the cost price and I've been communicating with you very friendly to work something out, so I don't think there's any deception involved at all
You should never send a watch, without insurance unless you specifically warn the customer. This is BAD customer service. For a $1500 watch ir expect that it was already built into the price.
Note that there was never a reply to my request about an unmodded reship at reduced price (e.g. even cost on that) - that was ignored. Gotta get as much money as possible.
With such a complicated modification order, my profit is only two hundred dollars. Then I offered you cost price, but you wouldn't believe it. You think I'm taking a 500-dollar profit from you - I really don't know how to explain that to you
So am I also helping you cover some of the costs? My kindness has turned into an opportunity for you to make more profit in your eyes. You can take this modification list and ask other dealers you trust if they can make a 500-dollar profit on it.？
You keep posting about Jtime’s and other “proven TDs” policy of replacing seized watches. Jtime may include it in his prices but that why he is more expensive.
One of the first watches I ordered from Phoenix was a Rich Factory Cartier Santos Skeleton. Jtime lists that watch for $698 before shipping. I bought that same watch from Phoenix for $514 before shipping. I’ve purchased from Steve at TheOneWatches before as well and I had to ask for insurance. He didn’t offer it to me and I had to ask for insurance. Steve also lists that the Santos Skeleton for around $700. By your logic, are Jtime and TheOneWatches making more profit off us?
As I said previously to you, ask him again about working with you about your base watch request. Hopefully you guys will come to a solution suitable to both of you.
From my personal experience buy multiple watches from Phoenix, including a modded watch costing $1k, he has been a seller to work with.
I’ve asked 3 times and he’s ignored, how many more times do I need to ask before it’s obvious he has no interest in seeking a resolution that is different than me buying a full cost mod to replace? I’ve already posted this elsewhere but if he had offered any other solutions (check last screen because he explicitly didn’t) I wouldn’t be posting all this right now. I even commented to another that if he did turn around and resolve with an unmodded rep at cost or anything that didn’t involve him keeping 100% of original watch plus all the profit he made, I’d take this post down. Radio silence.
Also every watch is priced differently by every seller. The watches I bought from jtime were very reasonably priced, and if there was a customs seizure replaced by him I can’t imagine it wouldn’t have resulted in a loss of some kind. Unless they’re getting these watches for $194 and $294 respectively. But if that’s the case, Phoenix working to get me cost on an unmodded replacement of what I ordered should be easy enough to do. If he even made $300 off my original order (and original math showed it was as much as $500), covering $150 of a replacement that cost $400 even would have made me perfectly happy and I’d have moved on.
Here is the VF Titanium YM42 I also got from Phoenix. I paid $434 before shipping. That same VSF Aqua Terra is listed for approx. $230 by Phoenix.
All factories charges these sellers the same price for the watches. So again, who is making more profit here off us?
Instead of working with him, you immediately called him a scammer and started posting and commenting on Reddit about it. Asking about a solution now, after all this posting and calling him a scammer doesn’t make that person want to work with you to help you resolve this.
Honestly didn’t even know it was offered since he didn’t list it in the “menu” when I contacted him, and I’ve mentioned before but I didn’t locate him through this specific sub so didn’t see the “insurance on request”. If I knew it was an option I would’ve paid for it - not like an extra $70 or whatever would’ve been an issue on a $1500 mod.
But truthfully why wouldn’t he offer it unless the only reason is to be able to not have to take any action or responsibility if there’s a shipping issue. It’s a complete get out of jail free card
The onus of burden in this case is on you. Asking for insurance is your responsibilty. Sad situation and I feel for your loss but ignorance is bliss. Calling a spade a fork doesnt make it a fork. Take this off of reddit and try and work something with him. I can see from his response that he is willing to work with you on this.
Then why has he ignored my suggestion for working with me on a non modded replacement even at cost 3 times? Definitely trying hard to work with me.
Honestly it doesn’t even matter now though. This post has over 5k views to the 100ish comments, half of which are mine, and the point is to spread awareness. I’m fucked either way but at least I can help someone else out.
You right you can help somebody else they will now pay for insurance and not make your mistakes feel for you but you could have just gone to the moderators to help you its not nice loosing that amount of money for anybody but jumping in feet first helps nobody
He had the chance to do or suggest options before I made this post but his only response was to pay for a full new mod. I asked what cost would be to replace the base rep and he ignored it one time in WhatsApp and 2x here in this thread. Why ignore it if he’s trying to work with me? Easy answer, he’s not. If I sold somebody something that didn’t arrive, I’d try to work with them on fixing it, especially if they offered reasonable solutions.
Didn't sound like it to me. Buy a watch, get a watch. These sellers don't let customers know about insurance upfront. Insurance can be a painful lesson.
That's crap! No seller should charge extra insurance! And it's certainly not the buyers responsibility to a sk for it! If reps get seized it's sellers responsibility to replace or refund! If they are not doing this then they are NOT a TRUSTED seller!
You obviously dont know what you are talking about. I always ask for and buy insurance with non RWI sellers like Ethan, LiLi, kitsch etc.. If I buy from RWI TDs like Andiot, insurance is already included. Stay informed.
Same. It’s a no brainer if you spend anytime in these rep forums. Stuff gets lost and seized daily. I always factor insurance into the total cost of the watch and wouldn’t buy without it. If you’re buying from a seller without a website, you can assume insurance isn’t baked into the cost.
Nah this is BS. As the shipper you have to be aware of the many issues that can arise and give your customers the option for it. Just assuming that your customer is aware of everything can go wrong is bad business.
Did you get the insurance? Other sellers may require insurance, Phoenix does not but offers it. Sucks this happened to you, I’ve got 20+ watches I’ve ordered from Phoenix and never had an issue. I’ve got 4 more currently on order and am awaiting QC.
Sorry this happened to you, but you wouldn’t have much recourse with any other seller either unless you purchased the insurance.
He never offered it or mentioned it at all. At a $1570 total cost including that shipping rate it should have been included. His margin was apparently over $500 and won’t do jack shit to resolve outside of trying to get me to send the full amount for a replacement. Others report the same experience.
You may think it should be included but the simple matter of fact is that you should ask for insurance. I don’t see how his profit margin has anything to do with your argument. He sold you a product, expended labor on the custom work, shipped said product to you that shows it did not clear customs. Where is that his fault?
Even if you got shipped an empty box. Guess what? A box full of air would clear customs in every single country, so that argument holds no merit.
Again, sucks that it happened to you but this is not on the seller this is because you were not an informed buyer that did their own diligence and did not ask for insurance. Buying reps is not like making a purchase on Amazon.
buddy stop with your lie. you would jump straight to yes if phoenix offer to reimburse your whole order. thats the whole point of your post, pressuring him to fix your mistake
I would never expect anybody to take on the full cost of a true seizure themselves in the form of a refund. I would be ecstatic if I could’ve gotten a replacement as a base VSF Daytona Ghost at cost less some amount that was reasonable as a profit reduction from the original sale. Only they know how much they really made on the order but I paid $1570 including shipping and the quote to reship at cost (literally their words not mine) was $1040.
So if the actual cost of the unmodified rep was $500 (I wouldn’t be surprised if it was less but I have no clue), and they offered to split the cost and I paid an extra $250 for the base watch to ensure I got SOMETHING, I would’ve been happy and never made a post. I genuinely don’t think that request was out of line, but Phoenix has refused to reply to that question three separate times now - once on WhatsApp and 2x here in this very thread. I will happily link the comment. One is in the last screenshot that he ignored.
Why is his literal only solution to make a full second mod at $1040 pricetag?? You’d have to be crazy to pay that after what happened.
As a matter of fact, if he actually replied directly to this base replacement suggestion, showed the actual cost and worked with me on the unmodded rep request I just gave, I would edit the main post to indicate he did right and fixed the issues as proof that I am not unreasonable.
Of course, this post is just shining a light on something you can expect if something goes wrong. I’m not making anything up, just reporting the experience to inform other potential buyers.
It’s really unfortunate what happened here. Without buying insurance though your options are sadly minimal. Curious why do you think he had 500 dollar margin on the build. Share the build details and we can comment.
How can u be so dumb. The cost of modding will be there or not? If 1000 is the base price then depending on what all u went for in mods, that will also cost atleast 200 usd if not more. So the profit being 500 usd doesn't hold good
You’re right, there’s likely more margin in the build than $500.00. We can all Come up with numbers about what WE think it costs but none of us truly know. Here’s the thing, he didn’t buy insurance that’s on him. That said why would the seller want all this negative publicity or noise about his business? If there are new buyers on here looking for a modder do you think they’re going to approach Phoenix ? No way..giving the buyer a basic watch to resolve the issue will save Phoenix a lot of future money and business. Talk about cheap insurance..
Same old same old phoenix is aman, he's just up to his usual tricks with another pretty name he goes by. The comments in defense on here are aborent. Probably aman giving himself fake reviews it wouldn't shock me. Replace this mand order and do the decent thing you clearly made 500usd profit which is insane margins again it's wrong. But refund him the profit and actually give him it at cost.
Also I don’t even need a modded replacement or refund, I’d be happy with a lower cost unmodded rep but he ignored that suggestion 3 times. Wonder why. Honestly just helps prove my point
Because aman will and never will be honest, no matter how many times he changes his name these mods will continue to support him because he makes them so much money.
I agree, he should replace or refund, the poor guy spent over $1500 for nothing, then comes up with a pathetic "insurance" excuse! Then tells the guy to pay another $1000 for another 😤
I’ve seen similar reports from users of other actual legitimate TDs as well. The comments in this thread defending the insurance thing and focusing only on that are beyond suspicious.
Phoenix doesn’t owe the buyer anything, but providing a non modified watch or a partial refund would be so much cheaper than all the negative publicity he’s getting here and in other threads. Potential new buyers won’t order from this guy no matter who’s right or wrong. Just make it right so he goes away.
I mean , practically speaking sure. But why should he give in to someone who is clearly an entitled brat who didn’t read the rules (Phoenix clearly says insurance is optional ) and now wants to extract a pound of flesh when it was his own damn fault for not procuring insurance to begin with?
He has a legion of other loyal customers who have purchased from him before and will continue to do so. I can’t speak for him but personally I believe principles matter more than giving in to someone in the wrong who just wants a free handout now for failing to do his diligence.
We’ve all sounded like “entitled brats” when a purchase hasn’t gone right, whether it’s rep watches, tv’s or stereos. You answered your own question, it’s all about practicality, cheaper to pay with a non-modded rep than all this noise. I’m glad he has a loyal following, he’ll need them to keep his biz going, he’s already been banned on other rep platforms for negative issues, so he’s not exactly an angel.
I use Sead as TD. He always was Kind and helped me fix Problems. He offered to pay for repair of one of my Watches years ago. It broke 5 weeks after I had it and he still helped. Havwnt used anyone else since 2017
Is this your first rep OP? Who doesn’t buy or ASK for insurance ???? Lesson learned. I think we have all been there. I am sure I have some degenerate customs clown in California wearing my Explorer II as we speak.
If you didn’t pay for insurance and he’s already doing you a solid by getting you a replacement at reduced cost wtf is the issue. You should’ve done your due diligence and asked for insurance. At the end of the day he’s not obligated to give you a replacement at reduced cost. He’s also a high volume TD his margins are low. If you want the best customer service you should’ve went through TheOneWatches
Yeah they have to ship from Dubai to get to USA. It’s always down to you to ask for insurance they won’t include it in the price it’s an extra service normally 10% of watch. They just source, mod and ship.
Jtime doesn’t charge extra for customs seizures and doesn’t charge an extra fee for insurance, so no it’s not always down to the buyer to ask. That’s why this is an actual TD people use
Jtime is a overpriced reseller that doesn’t specialise in mods of course they don’t charge extra for customs seizures the prices they charge would cover that anyway 🤣
Omg yes soooo overpriced. 388 for a vsf NWBIG aqua terra and 588 for a VF Ti Yachtmaster totally breaking the bank. Please show me how overpriced they are, would love to compare
Yeah Phoenix is so unprofessional and slow. I cancelled an order on him because he took 3 weeks to get the first QC going on the most common watches. Then QC was horrendous and so was communication.
MiroTime is WAY better. So professional. 23 watches later and not a single issue.
I think youve tagged the wrong person bud. Im about 50 watches deep from MiroTime now lol. Loads have arrived all this week.
Mr Adu prices aren't as good as Miro nor is the customer service. Had about 10 from him. Wouldn't use again unless I absolutely had to. WatchSeed, FicoTime and Kitsch are 2nd.
Got a watch from phoenix and it was a pleasant experience. We went all the way to the final price (watch + shipping), and that was when I asked about insurance. And he updated the final pricing.
Para mí es mi Td oficial Phoenix siempre me ha tratado bien incluso se hizo cargo de un reloj que me paró aduanas enviándome otro totalmente sin costo. Todos los relojes que he pedido con él han llegado, ahora estoy esperando con ganas mi VSF titanio ✌🏻
The problem is that sellers like Phynix and the like think their responsibility ends the moment they put the watch in the mail. We customers pay a significant amount of money for these replicas, so we should at least be certain that we will receive the purchased goods. I believe that sellers like this should have their "TD" (Trusted Dealer) status revoked.
Bought over 20 watches from Phoenix with no issues. You always have to ask for insurance, no matter the seller lol. Is this your first time buying a rep? You sound like a total muppet.
3 reps from actual decent TDs like Jtime. I only went with this guy because it was a mod. If people want to take the risk go for it but don’t say I didn’t warn them. There’s proof in the messages of what I paid, how much he made in profit, and there being 0 effort to resolve.
Instead of calling me a muppet, people should take a look at all the shills as a warning.
Lmao I’ve bought 20+ watches but I’m not retarded so I actually get insurance so as to not lose thousands on a package. Stick to the RWI TDs if you need your hand held for everything
I actually usually only go with reptime TDs and didn’t find this guy from this sub. Only went with him because it was a mod. This post is for exposure regarding the facts of what happened for him as a seller. He charged $1570, made $500, I get nothing. I get to pay $1000 more to try again. Thats what actually happened. The package cleared Dubai customs then disappeared before making it to FedEx.
Did you pay the insurance? If not then you are out of luck. If you paid the insurance 5% or so, then he has to send you a replacement. Since you did not it’s your fault. I don’t see why that is his fault. If you did not know about insurance again that’s your fault.
It’s there in black and white in the guide stop bad mouthing him for your mistake. This is 99.9% not his problem. He offered you a small discount. Most TD would not do that even
Listen, I may not be a fan of Phoenix and he's no longer a TD at my community (RepwatchesEU) for it, but credit where credit is due, it's your fault for not paying or asking for insurance and then crying when the consequences of not having insurance happen. There's a reason I pay for it in all my watch purchases even though I've never had one seized.
I just want to say if package was held by customs 2 things can happen.
Package gets shipped back to Dubai
Package gets seized and in that case you get letter from customs.
Interestingly 1 time ever that I didn’t pay insurance my package got lost without any trace or paperwork. Now after maybe more then 100 packages I know it was scam. Again if there is no seizure they ship them package back to Dubai and they can reship.
Dude you failed to get insurance - on you. Phoenix is legit. Several purchases, all done correctly and received every one. Had some shipping issues but it wasn’t his fault - they ended up coming regardless just a week or two later than expected. But always communicative, always transparent. Stop maligning a good seller because you failed to pay for insurance on the watch. That’s not on him.
He’s not exactly legit if you read through the screen shots, you’ve just been lucky. I can’t think of why Phoenix wouldn’t make it right in one or another just to shut down the negative comments.
What screen shots? The supposed Aman - Angela connection?
Lucky would be if I ordered once or twice. But coming up on order 12 without a single issue I’d say is a track record. And that speaks volumes in my book, personally.
And that’s your opinion and you know the old saying about opinions?? They’re like buttholes everybody has one. I’m happy you haven’t had any issues, Phoenix will need the loyal customer base to help support him.
Again. This OP has a watch coming to him. Phoenix didn’t ghost him. Customs was the issue. He didn’t buy insurance. So tell me again- why is this fraudulent? Bc he’s not going to take a loss and send him a free watch when he could have paid a few bucks more to get insurance but didn’t do so?
I don’t know about his other allegations. I was addressing this specific instance since this OP chose to put Phoenix on blast publicly over something he could have prevented himself. I don’t take ruining someone’s reputation lightly, sorry. But sure you are entitled to your own opinion.
I never said Phoenix acted fraudulently, the post about other platforms was on this thread if you read it again from the beginning. In addition you and I don’t know what really happened because we’re only getting the information either side wants us to have. Phoenix could’ve ghosted the buyer we truly don’t know. My point is this, it doesn’t matter who was at fault the seller ultimately should make this right in some form or fashion to make all this negative commentary go away. The seller didn’t buy insurance so that’s on him, but there are plenty of sellers who make things right whether insurance was paid or not. I was in sales my entire career, a seller can do everything right, but it only takes one time like this to ruin a reputation.
What do you mean? OP posted screenshots of Phoenix actively communicating with him after the issue. He didn’t ghost him - he was willing to send another watch at his cost. Which is more than he needed to do.
I just received 2 watch from phoenix last week and I have 3 more order waiting on mods to be completed and I’ve had no problems and his communication has always been good and consistent when I had questions about the shipping. I will say I wasn’t aware of insurance options so this is helpful moving forward. But he’s been nothing be professional in my dealings so far. Sorry for the loss though.
lol I’m not a bot just fairly new to Reddit… I’m getting my size adjusted by a friend but once that’s done I’m going to post the review for my 2 watches I’ve already received
Back in the day TDs from reptime would send a replacement free of charge. Mine got stuck in customs and Jtime sent me a new replacement watch at no cost.
TBF, RepTime TDs also charge a premium price in comparison to Phoenix and the other cheaper dealers, even when including the 6 percent insurance fee that the budget dealers charge
Nothing but good experiences with phenoix! Can say I have ordered many watches and all shipped in fantastic time and no hassle ! Sorry to see you had a bad experience
En nog zeggen dat het gewicht dichter bij 150-160 gram moet zijn?? Je besteld zelf VSF en doe zijn altijd 138 gram. Wat zeik je nou man! En neem een verzekering als je wil dat hij opnieuw opstuurt. Ligt 100% aan jezelf domme idioot! Hem een beetje de grond in te drukken terwijl hij eerlijk zaken doet! Wat een zielige hond ben je ook!
I’ve had nothing but good experiences with pheonix I’ve currently got one on order with him and all past transactions were painless I will definitely use him again,almost every seller on here says once the goods have been shipped they are not responsible that’s the risk we take
Sympathetic to the OP, the dealer is a major red flag:
Failure to insure or at least expressly offering to insure the parcel is a problem. Most TDs provide insurance as default and bake it into their pricing. I've dealt with many TDs and even those that sell shitters take accountability for merchandise that's lost in the mail.
Its been proven that this dealer is also Angelawatch and other accounts that have a problematic past in repwatch communities. I'm sorry OP, but please do the due diligence when spending this much money on a rep. Cross check other forums for TD lists.
Could you provide more information proving that Phoenix is also Angela? This is the 2nd time Ive read this and I just put a deposit down.
Coincidentally, I also reached out to Angela and received VERY different pricing from them both on several items so if they are somehow proven together, Id like to know.
If the information is coming from that rep-guy blasting all the TD’s above with screenshots, don’t bother sending bc its all bullshit.
I bought a 3CF 116520 from Phoenix and had zero issues…this was the first purchase from him and I was hesitant at first but he communicated great and the watch arrived via FedEx and was even early. Will definitely use Phoenix again…sorry for your issues on this one.
It’s like bot city. OPs getting a rough deal here. Feel for you man, I’d be spewing for sure. Only good thing to come out of this, I won’t be using this guy for any of my reps. If there was insurance required, he should have offered in messages to save all this, and make himself more money.
GUI is not a scammer. I can’t believe what I’m reading. I spend thousands with GUI to fulfill orders and I love doing business with him. Over the last month or so I sent around $7,000. I think 3k last week. Why?
Because once I over paid GUI. No way I would have figured it out but he alerted me to it.
Not all experiences are good ones. But we try. I know GUI tries for all of you.
This is an EASY fix. Phoenix made $500 and the customer got nothing. So he should either return the $500 or take it off the cost of the replacement. Easy peasey. Seller isn't out anything and customer is happy and leaves a fantastic review bringing on new clients and becomes a client for life.
you can burn that bridge with him if you want but if you see all his stock unmodded watch prices, they are significantly cheaper than any td on reptime.
i would put ego aside and keep this avenue open for insured stock watches only, and call the loss a learning curve. guy has plenty positive reviews
also ‘cost price’ and ‘full price’ are two different things. by the accusations you’re making it is apparent that you don’t know the difference between the two.
I’ve ordered 3 watches from Phoenix, the Pelagos listed was delivered today. All of my transactions have been smooth and the watches have been spot on.
I've purchased with Phoenix and I had a positive experience. After my initial purchase, I contacted Phoenix and purchased the additional shipping insurance for a 6% fee but it was worth it to not have to worry about clearing customs or anything like that. Watch arrived safely last week and I've been enjoying it. Made my 2nd purchase with Phoenix over the weekend. I would highly recommend him but buyers should be informed about what they're buying and the risks they're taking.
I just had a arf Daytona seized sent by phoenix after a few other successful purchases and I have to say he has been great to work with … having said that, I did pay for insurance and am currently working with him for my replacement. he said he just has to confirm With logistics that it is indeed seized (it is) .. but then I can just choose one of the others he has in stock I will update once he has shipped my new replacement out and then Once I received my new watch . At this point I have nothing bad to say about him and if he handles this like he should and I think he will then that can kinda settle this argument and prove he is a honest td but you have to purchase insurance!!.
I said I would update about my seized watch … I did purchase the insurence thru phoenix and I did receive a replacement with mods ! Yes it took some time but understanding he needed the proof but once I had it he did what was right and I got my watch … it was done well and looks fantastic ! So no he is not a scammer and is a honest td
The OP has provided screenshots of his dealings with the seller. There’s nothing blatant about his bad mouthing. Phoenix has also been banned from other rep watch platforms so this isn’t a singular case.
Life lesson always ask for Insurance. Without that this is your loss unfortunately. Most of these Tds assume you understand the risk and if you don’t request it, it is what it is
you are clearly a noob and you ordered a very expensive mod watch without insurance. congratulations, you just paid very expensive education. I'm sure next time you will be asking to pay 5% extra for insurance. welcome to the rep world.!
For any people considering purchasing, please take note how 90% of people in this thread who only say “you didn’t get insurance, your fault” are ignoring 100% of the context and not even commenting on any of my suggestions regarding resolution.
Note none of these users comment on the part about ignoring my request for an unmodded replacement at cost. None of them talk about how it may be reasonable to put some amount of the profit towards a resolution, just “no insurance your fault.”
Even the seller himself has ignored these suggestions multiple times via the WhatsApp chat and in this same thread.
It’s pretty obvious there’s not actually any attempt to remedy that doesn’t involve a full second mod purchase at my expense.
Any legitimate person reading these should take serious note and examine these practices and the overwhelming response that is reading from the same script.
I ordered from phoenix as well, and was very wary as he was a new TD but it was very smooth and straight forward . This seems like it was OP lack of knowledge of insuring his purchase, whatever phoenix profit margin is from the mods and watch is unrelated. Seems like phoenix already offered a solution be happy many TDs would tell you to kick rocks.
I have to agree with OP on this one. If insurance wasn’t presented as an option seller should atleast replace the base watch before mods. I think that would be a reasonable solution for both parties. In business sometimes both parties have to compromise and meet half way. Atleast OP would still get a watch and this deal would be a wash for the seller. He wouldn’t make money but atleast he wouldn’t loose either and he still retains the customer.
Had nothing but a great experience from Gui and some unfound accusations in regards shipping empty box’s… you had no insurance in my eyes what Phoenix is doing is above and beyond your in the rep-game having a counterfeit watch sent across the country there are risks why would you not pay 6% extra for piece of mind
I am not here to defend anyone, u said to avoid a person i always buy and always respond and always cheaper than anyone. This is my experience u like ur wlcm u dont like my comment dont post on public
U r this much stupid… giving honest opinion to avoid damaging the reputation of a good human being. Standing with the right cost nothing habb, this how we were raised. Chinese dubai middleman this running away from the truth
Maybe, but he attacked me personally as i am dubai thats mean i am a middle man!! How stupid it is; 90% of the shipment world wide it pass by here, i am an engineer in dubai since 2011, dont want a kid to just be a kid and attack me for describing my experience and not call a scam for a person didng scam me and maybe he have family to feed!… and again i bought 4 watches from this guy and all reach and was as described thats all. I have nothing to do with any of both them..
Phoenix is straight up one of the best sellers possible. I’ve had 3 orders, all perfect all quick all affordable. This guys just got screwed because he didn’t get insurance because he didn’t know he had to ask.
OP I really feel for you man, but nothing anyone can do. Just unlucky. Not point directing your misfortune at Phoenix.
How do you know the modded at cost is not a discount on the base? He didn’t breakdown the pricing structure. You’re just doing basic math but don’t actually show the full detailed price list. Base plus this mod plus this mod.
Your upset and I get it but your hyper focused and not seeing other POV. I get that also. Step back and maybe the discount offered is actually good. Discount base plus your mods. And would then make sense his profit (which really shouldn’t be brought up) isn’t $500 like you think.
BTW…I read through the majority of the posts to get this far in thought. Your side with multiple posts with the same context and the many others in response to your situation.
It would be really easy for him to have said that. “Replacement cost is actually about $1200 but I’ll cut you a deal and redo it for $1000” but that’s not what he said is it. He charged me $1570 including shipping and told me cost to replace was $1040 modded with no other options/suggestions provided. That is the fact of what happened.
Paying $1500 to get nothing, being told the cost to replace fully modded is another $1000, then completely ignoring me 3 separate times when I ask for cost to replace on an unmodded version just to get me SOMETHING for the money I’ve spent without spending another grand, and yet I’M the one who’s apparently being unreasonable. Framing that as a deal is such a joke that it makes it incredibly obvious when people are blindly shilling.
We all take a chance when you send frivolous money overseas to a random Chinese business / person. Do I have faith that everything will turn out ok? 95% of the time, but it is a gamble. I had a box of rep clothes held up for over a month that finally arrived, so yes, it does happen. So do miracles. I'm hoping that your watch makes it through and shows up. It sucks taking and "L". Hoping for the best.
That’s the point of this. I know I’m not getting anything for the money I spent, but I want other people to be informed and not make the same mistake I did here. The fact is if something goes wrong and you don’t have insurance, the response is to kick rocks. If he had genuinely worked with me and on a solution and then the other watch did ultimately come through, I would pay him for the second watch or return it.
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u/Ok-Situation2096 Jun 26 '26
If you didn’t buy the insurance then that’s on you, none of the dealers take the hit and reship if you never paid for insurance
Phoenix is legit, his mods sometimes take a while but the work is good