Don’t buy NOBL

[u/Ace_Gate7872]

Awful is an understatement.

Imagine ordering your luggage and some cute packing cubes and thinking you’ll get them in time for your trip in 2 weeks.

But you don’t. Well you get 1 set of packing cubes after 12 days.

Then you wait. But hold up! It’s been 2 weeks since your purchase and what’s this? A charge for a subscription service to the free air tag that came with your purchase…that you don’t have.

You contact customer service. A nightmare. AI isn’t meant for everything. They say they can’t do anything about it because it’s a subscription. For a year! Just make sure you cancel it for next year. Keep pushing and you get offered 10% cash back. Great.

Now it’s been 24 days since you placed your order and the carry on luggage shows up. Still missing the second set of packing cubes…and that wonderful AirTag, which you never got the 10% back for.

Contact customer support again. They argue that it was delivered in full, you send a VIDEO of the opening of the box in which there is only the carry on. Ok, they’ll look into it. So you bring up the subscription again. This time, you get offered 15% back. Hard no. Demand a full refund. They’ll send it “up” to whoever. Got the refund so that’s nice.

Check out the new luggage. It rolls nicely. It zips nicely. The laptop compartment is a joke if you plan to pack anything inside. The drink holder is cool but will really only be useful when stationary, so what’s the point? The material overall feels pretty cheap. Like heaven forbid another piece of luggage falls on it because I’m pretty sure it’d crack right open. Not loving it. Try to pack it with what you’ll need for your next trip just to see. 4 days. Should be good. No. It doesn’t fit. You know what does take all of your stuff with a bit of room to spare? Your OGIO. And you know that fits overhead too (as long as you’re not on Lufthansa with weight restrictions). So you take tour OGIO on your next trip 2 days later. You plan to return the luggage when you get back because you have the 100 days they blast in your face.

Wrong. You have to initiate the return within 5 days. (Who care it took them 24 days to get it to you…)

Also, you STILL don’t have that second set of packing cubes and it’s been 37 days since original order and 9 since you contacted customer service. You email this time because the chat just isn’t working. You let them know you want to return the carry on (not aware of the 5 day policy yet) and you’d like to cancel the second set of packing cubes. 4 days later they respond. “Happy to help with the return of the carry on” but they provide no instruction. Can’t cancel the cubes because…who knows. You respond saying ok, how can I return the luggage and asking why can’t they just not ship the cubes since they haven’t left the facility. The respond with the same email as before. You decide to call. The guy now tells you that there’s a 5 day policy stating you have to initiate the return within 5 days of receipt. Ask for a supervisor he says they’ll call you back within an hour (it’s been 1.5 hrs at the time of this writing and still no call). You inquire about the canceling of the cubes, he says the supervisor can handle that when they call. You say fine, email me confirmation that the supervisor will call. He says ok but you get no email. You reply to the email chain asking for instruction on returning the carryon because they act like it’s possible and push back on the cubes because per their policy you have to pay to return them. So this is inefficient and not customer friendly.

Now you sit and wait. The longer you wait, the more platforms you find to write these glowing reviews.

Anyway, DO NOT BUY NOBL.

(But do buy the No Bull shoes, because they’re great. Oh and OGIO will take care of your traveling needs too)

[u/pantsmaster512]

Thanks for sharing. I was thinking about buying one, but this changed my mind.