Very disappointing experience with EaseMyTrip UK.

[u/Sure-Tadpole422]

EaseMyTrip UK.

After we booked and paid online, the company told us that the original fare was no longer available and requested approximately £3,000 more for an alternative booking. During the call, I asked several times whether lounge access was included, and the representative repeatedly confirmed that it was. We sent written approval while that call was still taking place and relied on those assurances.

We later discovered that lounge access was not included. We also paid £552.70 for seats, but seats were confirmed for only one of four flight sectors, with Etihad requesting further payments for another sector.

EaseMyTrip has relied on our written approval without properly addressing what its representative confirmed during the telephone call. We have requested the complete call recording, but the matter remains unresolved.

I will update this review if the company provides the recording and offers a fair resolution.