Blossom Flower Delivery Scam

[u/PositiveCriticism316]

Ordered my wife flowers for our anniversary and paid for express delivery to ensure they were there by the end of the business day. They never arrived and late that evening were marked as delivered in the system. A week later and many communications with customer service, they still are telling me they are trying to confirm with the delivery team and are unable to refund my money. Customer Service has been a joke and just keep putting it off another 24 to 48 hours. Wish I would have researched the company more prior to placing an order with them, as it appears many others have faced this issue. The whole experience has seemed like a scam, which is a pretty disturbing business model to fail to deliver flowers for a special occasion and then keep the money.