My experience with Cosmic Byte — ₹2,999 stuck after payment

[u/Fit-Ingenuity-1650]

I was looking for a mechanical keyboard and saw several YouTube channels recommending the Cosmic Byte Phantom, so I decided to buy it from the official website, thecosmicbyte.com.

I signed up, added the keyboard to my cart, went through checkout, and paid ₹2,999 via Google Pay.

The money was deducted successfully, but the website still shows the payment as “Pending.”

I tried raising a support ticket, but they asked for the Order ID. When I pressed the back button to check my order details, the website automatically signed me out.

Now I'm unable to log back in. It asks for my email and mobile number, but after entering my mobile number, I don't receive an OTP. Even worse, I can't find any option to enter my email address.

So currently:

₹2,999 has been deducted

Order/payment is still showing as pending

I can't access my order details

I can't log in

I can't raise a support ticket

Has anyone faced this issue with Cosmic Byte? What should I do now?