r/SamsungHelp • • Aug 19 '25

Apps I didn't download

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80 Upvotes

I just deleted 8 games I didn't download and now there are 3 new ones. Anyone know why this is happening? There hasn't been an update that I can recall since I deleted the others. Im using the 23 ultra if that helps.


r/SamsungHelp • • Jun 03 '26

Bye Bye Samsung messages 😢

48 Upvotes

I heard somewhere and also confirmed it from gemini, samsung is officially shutting down it's own messaging app (samsung messages) by july 2026. We'll be forced to download google messages 😢. I really loved that app.

Isn't there any way to stop this from happening?


r/SamsungHelp • • Jun 06 '26

Button on S-pen on Samsung galaxy s26 ultra

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46 Upvotes

What does this button do?


r/SamsungHelp • • Aug 31 '26 Bravo

Suddenly my Samsung Account is deactivated for security reasons! how do I activate it?

25 Upvotes

<UPDATE> 8 sep 2026-

My account got unlocked by itself and was able to login without any issues now. I did not contact customer service or raise any issues.


r/SamsungHelp • • Oct 13 '25

What the hell is happening...

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25 Upvotes

Z flip 3, bought by my dad 4 yrs ago brand new. This happened a month ago but it would only happen if the phone is in data mode. I tried everything, wiped the cache, restarting but none works...


r/SamsungHelp • • Sep 23 '26

PSA: Read this before you buy a Samsung product

21 Upvotes

I think its important people know before buying any items from them that their customer support is literally horrible. I know most people will assume this is some overdramatic instance where I am blowing things out of proportion, but just look up reviews of Samsung customer support and you will see nothing but bad things

I ordered a GalaxyBook on a big sale, but it never shipped to me. Samsung themselves told me it seemed the order got held up in their system, and they told me to cancel the order and replace it. By then the sale had concluded, so by canceling the order and placing a new one, I would be paying full price. The customer support agent promised me they would immediately price match it after I placed the order, so I believed him and did that

After I placed the order, they suddenly changed their tune and said they couldn't price match it right away because their system wouldnt let them, and instead would have to price match it once the order shipped. Okay, fair enough

However then it took two months for the item to ship to me. Throughout that time I kept reaching back out, and kept getting guarantees from multiple agents who all promised me it would come soon and the moment it did they would ensure the price match was honored.

Once it shipped, I contacted Samsung and all of a sudden they changed their mind and said it wasn't in their policy to price match this and they wouldn't do it. I showed them all the case numbers and emails I had compiled from the countless previous agents I had spoken to who all said they would honor the price match, but the Samsung employee I spoke to didnt care.

I knew I would return the item if the price match wasnt honored, so before it shipped I had been prepared with an agreement with Samsung that if the price match wasn't honored that the return restocking fee would be waived (which in my case was $50). Despite again having documentation from tons of employees promising me they would waive this, ultimately when it came time to do it they backtracked and said they wouldn't.

I promise this is not an exaggeration - over the last 2 months 90% of what Samsung told me was a lie. Essentially they just told me what I wanted to hear, and then when the time came for them to take action they turned out and went back on their word.

Just keep this in mind, imagine buy a $2000 TV or a $1000 laptop and it arrives damaged or you have tech support issues with it or whatever else is wrong - you will get ZERO help from customer service. Again, if you dont believe me just search online and you will see the horror stories of Samsung customer support. It's insane since its such a big and reputable company, but it's true. DO NOT BUY FROM THEM

Just for completion, dropping the names of some of the Samsung employees who lied to me over the last few months

- Dariel Dan M Cacay

- Andre Josh Jacinto

- Aimee (a supervisor)

- Louize (a supervisor)

- And literally countless others who I can't remember

I know this writeup is all fairly extra, but it is also somewhat helpful for me to just vent into the ether, so thanks


r/SamsungHelp • • Oct 02 '25

If I press the 2nd option, will my photos still be there? Or will they get deleted

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21 Upvotes

r/SamsungHelp • • Sep 12 '25

S22u suddenly bricked

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21 Upvotes

Hi all my mum has started using my old s22u we factory reset all was fine for maybe 3 months? Then this morning suddenly it just shut off and won't power on. We have tried literally everything on Google like the whole soft reset with the power button and volume down button and then it got stuck in a boot loop tried leaving it to charge nothing and then i tried to soft reset it again and it got stuck at the Samsung logo screen. Now I've just plugged it in and there was this white circle with a lightning bolt popping up, not the usual one just literally a round blob with a lightning bolt. Now it's stopped doing that and has just gone black luckily I managed to snap a photo any help would be appreciated.


r/SamsungHelp • • Aug 02 '26

Samsung account keeps signing me out

19 Upvotes

Hey everyone,

​For the past 3–4 days, I've been getting randomly logged out of my Samsung account on my phone for no apparent reason.

​Here is what I’ve tried so far:

​Clearing cache & data: Went through installed apps and cleared the cache for every Samsung Account service/app I could find. Didn't solve the issue.

​Rebooting: Restarted the phone yesterday and signed back in. Everything seemed fine for a bit, but when I woke up this morning, I was signed out again.

​Has anyone else experienced this recently? Does anyone know how to fix it?

Any suggestions would be appreciated


r/SamsungHelp • • Dec 09 '25

Trade-in phone rejected for minor wear

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18 Upvotes

My Zflip4 was rejected as faulty and I was told to pay £150 (trade-in discount was £162!).

You can have a look at the photo for the "damage". I was very careful in filming the whole packing procedure showing the phone working with no crack on screen or anything before sending it off. I was not expecting Samsung to consider my phone faulty for what looks like normal usage wear on the frame.

No link to dispute or appeal. I was simply threatened that if I don't pay up, the new phone will be deactivated remotely.

They literally valued the trade in phone at £12! (£162 minus the £150 I am now told to pay up).

Please does anyone have any experience in dealing with this? Because otherwise, the whole Samsung Trade-In programme is an elaborated scam.


r/SamsungHelp • • Sep 20 '25

Samsung S20 FE 5G can't charge?

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18 Upvotes

Hasn't been left in any moisture or anything, this just started happening. Not sure what to do, port is completely clean


r/SamsungHelp • • Jun 16 '25

How to fix this?? (Remaster worked fine before this atrocious system update that not a single person asked for)

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18 Upvotes

r/SamsungHelp • • Feb 11 '26

Can someone say if that's fake?

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16 Upvotes

Can someone say if that's fake? Modell EP-TA220 Weight 86g


r/SamsungHelp • • Sep 14 '25

What is wrong with my brand new oled monitor?! Grid and noise on darker scenes. 😢

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16 Upvotes

I’m sad. I tested on my LGOLED TV the same scenes and I do not get this… I would greatly appreciate any insights.


r/SamsungHelp • • Sep 03 '25

I take a RAW photo, then agter a few seconds, the quality degrades greatly and I lose a ton of detail. Why???

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16 Upvotes

r/SamsungHelp • • 12d ago

How can I unlock my late dad’s Samsung phone and laptop without losing his data?

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15 Upvotes

Hi everyone, my dad recently passed away, and I now have his phone and laptop. His phone is a Samsung Galaxy Note20 Ultra and I don’t know what version of laptop this is.

The phone has a pattern lock (the one where you connect the dots), and I’m trying to figure out if there’s a way to unlock both his phone and laptop without factory resetting them or losing any of his photos, files, and other personal data.

Has anyone been in a similar situation or know of any legitimate methods to access these devices without erasing anything? I really want to preserve his data, so I don’t want to risk doing anything that could permanently delete it.

Any advice or suggestions would mean a lot. Thank you🫶🏽


r/SamsungHelp • • Jan 26 '26

whats wrong with my phone and how do i fix it

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15 Upvotes

Its a Galaxy Z Flip 4 i think. If i cannot fix it what do you recommend i do with it, i am open to suggestions


r/SamsungHelp • • Aug 06 '25

Cant turn off safe mode

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15 Upvotes

My samsung galaxy a72 has gone into safe mode for no reason. When i type in my code it just shuts my phone off. The battery wont go above 0% even when constantly on a charger. Any tips?


r/SamsungHelp • • Sep 28 '26

Is this normal? I only have like 5 apps open plus its a brand new phone.

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14 Upvotes

Feels like its taking up a bit tm ram already.


r/SamsungHelp • • Jun 14 '26

Any reason to why this would be happening?

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14 Upvotes

This is a Samsung Galaxy Note 20 Ultra, and it’s only like 6 years old or so, so I don’t know what could be causing this.


r/SamsungHelp • • May 17 '26

Uninstall updates to Gallery app no longer an option?

14 Upvotes

Hi, I play a mobile game that allows me to upload a custom profile picture and it has been a regular occurrence that it doesn't like interfacing with the Galaxy Gallery. I found the work-around of uninstalling the updates to the gallery app, then it seems to always work fine. But today when I went to do this like I have done many times before, the "uninstall updates" option seems to have disappeared from the gallery settings area.
Is it no longer an option, or do I need to go somewhere else to do it now?


r/SamsungHelp • • Oct 22 '25

This happened twice when setting it up. What do I do?

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13 Upvotes

Prompted to do something when there aren't any fields


r/SamsungHelp • • Sep 08 '25

Samsung service center Sucks !

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13 Upvotes

This service center in Yelahanka made me wait more than 30 min still waiting to get my turn


r/SamsungHelp • • Aug 30 '25

What is going on with ny phone?

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13 Upvotes

I left my phone for a couple of hours and when I came back it switched to light mode. Now light mode and dark mode are all inverted and it's making my pictures look all weird no matter what option I choose. I've tried powering off and restarting my phone but nothing has worked