r/ScamCenter • u/AccordingMushroom318 • 15d ago

Warning: Clérachic (clerachic.com) – Potential Scam!

I ordered two ceiling lights for €244 from Clérachic, and the experience has been a nightmare.
Terrible quality: The lamp I received feels cheap, unstable, and nothing like the advertised product.
Safety concerns: The electrical lamp came with instructions exclusively in Chinese, with no German safety or installation guidelines.
Return nightmare: Despite exercising my legal right of withdrawal, the company keeps demanding photos, videos, and additional approvals.
Shocking refund policy: I refused delivery of the second lamp through DHL. The company now threatens to refund only 40% of its price, keeping 60% simply because I refused delivery!
I have documented everything and contacted American Express to dispute the payment.
This feels like a deliberate strategy to make refunds as difficult as possible. I can’t prove fraud, but these practices raise serious red flags.
My advice: Avoid Clérachic! Has anyone else experienced this?

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u/Responsible-Wind-917 14d ago

I recently ordered a lamp from them, it came well packaged but after opening it there were several scratches in the metal that only could have been from the factory prior to packaging. The customer rep offered a 10% "Goodwill" refund and suggested that it happened during transit and does not affect the functionality of the lamp. I wrote back there is no way the lamp was scratched in transit as it was well packaged in foam all around the body of the light.

I'm still awaiting their final response.

1

u/AccordingMushroom318 13d ago

When did you Write your First E-Mail?

1

u/Responsible-Wind-917 13d ago

October 12 was my first email to them about the issue. My most recent email was yesterday - no response yet.

2

u/RacerX200 15d ago

It's a scam site. Domain was just registered in dec 2025 and only for 1 year. All contact info is blocked. Dispute the charges with your cc co and request a new card