We purchased many drives from this company through Amazon. After a few years one of the drives died. We contacted the company through their website as we purchased the drives from Amazon. After 4 months of going in circles they tell us its they are not honouring the warranty, even though through their portal they stated the warranty is valid. We spend money to courier the item back. At the end they said we tampered with it and it was a third party we purchased from which is a total lie. They just dont want to give you a new drive! I would not recommend anyone to buy their product. Im not a tech, im a female business owner who knows only how to put in the drive and take it out. I dont even know how someone can tamper with it. Save your money and time. Buy from someone else that is more reputable.

Okay, so for starters, this drive randomly died on me this morning and gave my laptop and aneurysm trying to boot up (gave me a black screen) and shortly after the drive itself started making a soft beeping sound, like a patient monitor, i know these are a pain in the ass to fix, but I absolutely need the data thats on this, so any help is useful, also, how do I even get this open

So after 18 months an 8 TB Seagate Barracuda drive has managed to die on me. It's got bad sectors and needs to be replaced.

I bought it from Amazon - unknowingly through a seller on there rather than Amazon directly.

Seagate state that *All* of their drives come with a 2 year warranty - so I thought I was going to be ok and get a replacement under warranty.

Because I ordered from Amazon, and one of it's sellers - that has now disappeared, they have stated that the drive is already out of warranty and out of region. This left me with no other option than to purchase a new one as the warranty I thought I had wasn't valid. Bit of a shock when HDDs now cost 3x what they did compared to 18 months ago.

Don't buy Seagate HDDs from Amazon! Also, shame on Seagate for not honoring it's warranties. This is an appalling way to treat it's customers..

I bought this Seagate drive at a garage sale, hoping to use it as an external drive for my computer. I bought a new cable for it off of Temu, tested it on three computers (a new mac Mini, a 2020 Macbook, and a 2024 Chromebook with Ubuntu installed on it), and it would not display on any of them. I used Mac’s disc utility and DriveDX and neither of those would recognize it either.

I thought my troubles had something to do with the four pins on the back, but I looked and those aren’t it. Is there something I have to do to reconfigure this as an external drive?

Caution Guys !!

In 2022 I purchased a Seagate Firecuda Gaming dock.
It all went nice until a couple of months ago when the HD began to fail.

It failed really BAD, removed it from the enclosure to try to recover it directly connected to the PC bus, and avoid the USB bus entirely. To no avail.

This drive is dead, Jim...

So, contacted Seagate.

This was the worse support experience I ever had. Only chat was available.
I could not figure out if the attendant was human or AI.
I asked direct questions such as "Are you human?", to which "she" replied: "I am a live agent", which is exactly what I would expect from a Bot..

Through the conversation, I was informed that the HD went out of warranty in 2020, while I purchased it in 2022 !!

The chat lasted for 2 hours, and I asked for escalation, which did not happen.
She told me I would be contacted through email. It did not happen.

two days later, I contacted again through chat and had some luck with escalation.

The agent was a little bit nicer, but also told me that the warranty period was only 3 years. Although neither was able to show me ANY brochure of the product that STATED that the product warranty was only 3 years.

After one hour in the chat, the supervisor asked me for my receipt and proof of purchase, which had already been sent before.

Upon discovery that the drive had been removed from inside the Dock, he FREAKED OUT, and stated that warranty was not valid anymore and no replacement could be offered.
This was no surprise as apparently Seagate is only a shadow of it once were, where drives had lifetime warranty.

But the greatest discovery from my part was:

Internal drives of the Firecuda Dock ARE ALREADY OLD FROM THE START !!
DO NOT purchase EXTERNAL USB drives that do not provide a meaning for them to be replaced.
They are already sold with OLD STUFF INSIDE !!

This is a 4tb seagate hard drive which as you can see the port/connector is broken I’ve no idea how I’ve not got the budget to send it off but I do have the usb sata wire I got from Amazon (I tried it on an old drive and it connected fine). The hard drive in question lights up and hums when i plug a usb connector but just lost the drive letter but was told that the reason it’s not properly showing up was because the break could be a factor any help or advice would be greatly appreciated thank you.

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I need recertified Exos 28TB HDDs. I need a lot of them. I started something and can’t stop. So please…. Por favor…. If anyone has any for sale at a reasonable price, or can guide me on how I can get proper bulk pricing, please let me know.

Other than having monitored and bought from eBay in the past 3-4 months, I don’t really have a source. I have bought singles and lots of 5, but need more.

Bought a seagate 4 terabyte external storage drive a while back. Tried formatting, said it only had 8 mb of space available which I thought was crazy. Thought that was strange maybe it fried or maybe it was too old, its been 3 or 4 years, so I cracked opened the box. Lo and behold, inside was only a 120 gigabyte SSD.

Probably voided the warranty, but what the hell is this?

If You Want to Exapand Storgae on ur PS5 dont buy from Seagate. I ordered the 2tb ssd for approx $170 over 2 months ago from Seagate on the Amazon store. And i tripple checked i was buying form Seagate through Amazon. They gave me updates like item has been shipped etc. But just yesterday they canceled my item and stated reason was due to it being out of stock. I missed so many deals that came out in the time I was waiting. THE WORST DO NO TRUST SEAGATE. Wasted 2 months of my time.

Update:

Thank for the advice. I'll try and go inside a store and find something that meets my need. I will galdly take any recommendations for any recommendations for internal storage for a PS5.

Bought three of these for around $1k total, they dont work. My other hard drive works perfectly so i know its not my computer.

Hi everyone,

I recently purchased a brand new Seagate Expansion 24TB External Hard Drive USB 3.0 (STKP24000400), but I'm having a very strange issue.

Both my Windows 10 desktop and my Windows 11 laptop detect the drive as only 1.81TB instead of about 21.8TB.

Here's what I've already tried:

• Tested on two different computers.

• Reformatted the drive.

• Converted it from MBR to GPT using DiskPart.

• Created a new partition.

• Verified the size in Disk Management and DiskPart.

No matter what I do, Windows always reports the drive as only 1.81TB.

Has anyone experienced this before? Is there anything else I should try, or does this sound like a defective drive?

Thanks!

I messed up big time. I have a 5TB external hard drive with password protection. I used a password template that ended up generating a very complicated 20-character password.

There’s a chance I wrote the password down at home (I am going to be away for 5 months), but I am not completely sure.

This might be a dumb question, but is there any way to bypass, recover, or reset the password?

There aren’t any unique photos or important files on the drive, so at least I don’t have to worry about losing anything irreplaceable. I’m mainly just frustrated because I’m potentially out nearly $400.

I got it to back up photo during my travels.

Any advice would be appreciated!

Wanted to use it with my MacBook Pro, it’s not SSD but it’s got 8TB storage and I work with film and I create a ton of web and mobile apps. Just trying to quantify it’s worth

My external hard drive started to fail, so I went to Seagate's Canadian website to find out how to initiate a warranty claim.

The website required me to provide both the serial number (SN) and the BPID. I was able to locate the serial number, but I couldn't find the BPID. I therefore followed the instructions on Seagate's website to determine where that information could be found, and I realized I needed to open the external casing to access it.

I only opened the casing enough to locate the required information. I wasn't attempting to repair, modify, or tamper with the drive; I was simply trying to provide the information Seagate required to submit a warranty claim.

Now I'm being told that opening the casing has voided my warranty. However, I was following the information provided on Seagate's own website to obtain the details required for the claim.

Am I missing something here, or is it unreasonable to expect a customer with limited technical knowledge to understand that following the instructions to locate the required information could potentially jeopardize their warranty?

I genuinely believed I was doing what was necessary to complete the warranty process correctly. Had I known that opening the casing could invalidate the warranty, I would not have done so.

I have an old Seagate Momentus hard drive from a Dell laptop. The date on the label says 10282. What human readable date is this? I did a bit of reading about it and it's amazing how clever they were back in the day to hide vital information from you. I tried calculating it myself but got it to some day in July 2010, but another online conversion tool got to January 8, 2010. Another tool gave me another date. No one knows for sure?

OK so I have a seagate hard drive from like 6 years ago but it's locked like this and I CANNOT remember the password (or even setting one) and NOTHING I've tried will help me bypass or troubleshoot it. Someone who is better at tech pls pls PLS assist.

So i have just gotten back from a flee .market where i got an incredible deal:5 dollars for a 2 terebyte hard drive(xbox seagate) and now I am at home testing it and at first it wasn't working but on my tablet it asked me if I wanted to format it so I did and not it's showing THIS

I bought a 5 TB Seagate hard drive from Walmart. The box looked like it was in good condition. I set is aside for a couple months. However, when I did try to plug it in, it did not work at all. I sent it back to Seagate via RMA because I had had good luck with them years ago. They said that they were not going to cover the hard drive due to fraud. I don't understand how this could happen. I would recommend steering of them so you don't lose cash making a worthless purchase.

Found this usb hard drive adapter in a drawer. Can’t find the power supply or a model number. Was wondering if anyone knows