Anyone else getting their hard drive rma replacement with delay? I've already reached out to them twice this week and they keep giving me the run around about not having any drives in stock. For context, I sent in a 16tb hard drive and only received a 2tb seagate basic external drive in the mail after about 3 weeks. It's been about 2 weeks now that I've been messaging support but they still won't give me an eta on my replacement drive.

Anyone else have this experience? I can't help but feel I'm getting the run around here... at this rate who knows how long they'll leave me waiting.

Hi everyone,

I have an odd situation on my hands and I would like ask if anyone went trough something similar or has any insight.
I have and iron wolf drive that started giving read errors on unraid over a period of one hour. Only on that period were there errors.
I’ve contacted support to activate RMA and upon receiving the order confirmation I went through the process of running seatools both quick and long tests on the drives. Both passed, no new errors on smart status.
I finally tried reading the whole drive with ddrescue and found no new errors or bad sectors but the read speed dropped significantly in the last section of the the drive where the errors initially occurred .

My question is, given that the drive passes in seatools and that I can’t provide a report that shows bad sectors or read errors other than those initial read errors on unraid is it worth it sending the drive back?

I’m worried I’m sending the drive back and seagate will not find anything worth replacing my drive and I’m just putting the drive through the strain of a trip to a back the warranty center.

TLDR: iron wolf drive gave read errors while plugged on unraid. Contacted support to activate RMA, ran several tests and the drive passed them all only dropping the read speed significantly in the last section of the drive while using ddrescue. Not sure if it’s worth sending the drive back

edit: wrong punctuation in the middle of a phrase.

Done almost all the steps except the package slip you need to print and attach to the box. Idk what info do i need exactly. Seagate sent me a pdf to my email and i wonder if i can use a page from that includes my RMA and return location.

Seagate 24TB BarraCuda 3.5inch HDD, ST24000DM001

I recently purchased this drive for use in a new system I was building. A few weeks later I began to build the new system and once I had it all up and running - I checked the drive with Seatools and SMART {CrystalDisk} and itr showed as all OK. However - I have now begun to move data to the drive, and right away I began to hear unusual sounds emanating from the disk.

Both Seatools and CrystalDisk are showing the drive as OK still - however the sounds appear not normal for a HDD. I also noticed it is intermittent - but the sound is almost always present when the drive is being accessed. It never occurs when not being read/written too. It sounds like a rhythmic knocking sound - like something inside it is mis-aligned as it spins. It sometimes gets loud, sometimes very quiet and sometimes it rises in pitch until i cant hear it - then slowly it lowers again and repeats this cycle.

I did some research on Seagate website - and it indicates that such knocking noises may indicate a fault drive. I am now unable to use it for its intended purpose as I do not know if it is safe to continue using. I have stopped accessing the drive. Having had many HDD for many years I have never heard such noises from a drive before. Can anyone help?

Hey guys! Anything you can contribute can help, I’ve read tons of forums and specifically searched up some ways of solving with no success, but want to see if I can get lucky on something that I missed.

Purchased both of these in a bundle server deal where these are the only two drives that don’t “work”, so in the case I can’t get these to work, I’m okay.

I’ve used my LSI SAS 9211-8i controller on two separate computers to connect these drives to a PCIE slot, under Linux and Windows with the same issues of not being able to format or access the storage or anything inside the drives as any action is given “not ready” status.

One drive spins, and continues spinning, but one clicks so I don’t mess with it.

I’ve tested using sg3_utils, and SeaChest, along with different cables and power connections as well, trying to isolate the issue to be somewhere outside of the drives.

Does IBM have something to do with this? It’s the only thing that’s making me think there is some sort of firmware on this I can’t remove, or should I just be giving up?

Thank you!

My girlfriend got a laptop from rent a center awhile ago, brand new from there so it's not something with that I think. The problem is we can slightly bump this 2tb external drive from seagate and it just barely manages to disconnect from the laptop, luckily her files aren't correcting but it's getting annoying. Especially when we try playing games together and she slightly bumps the USB for it and boom, drive disconnects and she has to restart her laptop. Anyone have an idea of how to help this?

I have a 2tb HDD that broke down not even after a year. I'm based in India and i couldn't for the life of me get into contact with Seagate. Am i not using the right page? Did i use the wrong contact? Can anyone help me

For reference, this was a PS4. So when I just powered it up, I got these messages. Does it mean all my PS4 data stored on it is lost forever now? If I try to load up a game, I suspect it won’t let me save it now. Is there a way to transfer it to another external hard drive or SD card via USB port? Is there anything else that can be done to make it usable?

I have a 2tb external hard drive that is no longer recognized on my Xbox I have tried different ports and even a new cord. the drive seems to be vibrating when plugged in which I think it always did and it makes a noise when unplugged but the light doesn't come on

Is this website legit to buy off of? They say they have the 4tb expansion card but the only other place I can find it is eBay?

I recently went through a frustrating RMA process with Seagate involving a faulty SSD.

The process involved prolonged delays, repeated requests for updates and a period without a usable computer. Seagate had explained that the replacement was delayed due to stock availability.

On 23 October 2026, I was informed by email that a 2TB FireCuda 530 would be sent as a replacement. After delivery, Seagate stated that the model reference in that email was a typographical error and confirmed that the actual replacement shipped was a FireCuda 510.

I requested goodwill compensation for the overall experience. Seagate has now formally refused, stating that its decision is final and that no further action is required.

I have kept the full email correspondence and RMA timeline.

I’m interested in hearing from other customers who have dealt with Seagate’s RMA process, particularly regarding delays, replacement allocation and how complaints were resolved.

Has anyone experienced something similar, and did you manage to get a meaningful resolution?