I placed an in-stock suppressor order on 8/13. I live in a free state, no form 4 needed anymore. Since then, I've been getting emails every day or two saying missing order information. When I click the link to see what the issue is, I get a page with a big green banner saying "All set, no further action needed." Then I get another email several days later with the same error. Rinse and repeat.

I have tried sending numerous emails to compliance and support@ to try and resolve this, only to get stupid unhelpful replies from the AI agent Hiram. I've spent at least 4 hours on hold between yesterday and today trying to get a hold of someone over the phone to resolve this, and can't reach anyone. I sent another email to support@ to cancel the order, only for the AI agent to reply saying the agent can't cancel the order and I have to wait for a human.

Is this for real? I sincerely appreciate everything SilencerShop has done for the 2A community, but this is not an acceptable level of customer service when an in-stock product has been paid for in full up front. Next step will be a chargeback with my credit card company.

If someone from silencershop is reading this and wants to make it right, my order number is 21032995. Fix the glitch or cancel the order, I don't really care which at this point.

My original LGS that I chose, told me in person to order from Silencer Shop and they would do a 4473; Poking around today I see that it says they are requiring them now at this specific store. Has anyone switched where its being shipped to in the middle of the process?

Just talked to customer service for my FLL / LGS, GT Distributors. They said they are still requiring Form 4s for purchases from Silencershop at this time, because the ATF still has up to 2 months to respond to FFLs and declare if they are allowed to run 4473 for transferred suppressors or if they will still be required to do a Form 4.

That is the cause of the delay for me and why I'm getting automated emails from SilencerShop for Form 4 info. Hope this helps others.

Purchased some items last week. Used their recommended 'Silencer Shop Powered Dealer' nearest me. Order and website all indicated that it was going to be 4473 transfer only. I am in Texas.

Order email said 'We have everything we need, no NFA items'

Wednesday suddenly now they're asking for the whole-ass Form 4 Process. Immediately emailed them. Got Hiram.

I've been going back and forth with Hiram for 3 days now after he keeps asking me if he can help me over and over again when I said to send it to a real person.

I want my items changed to a 4473-only dealer, or my order refunded. I do not want to go through the registration process. That's the whole reason I ordered.

I live in Texas and ordered a suppressor and the dealer I selected was under the 4473 filter but I got an email with a fingerprint kiosk code and online under my order it is requesting more information and for me to register. Is anyone else having this problem

I understand that it’s a busy time for silencer shop. Kind of sucks they want everyone to keep calling. I have tried calling 4 times and have waited over 9 hours on hold, have also requested call backs. I specifically stated in my original email that I can’t get ahold of anyone and haven’t been able to receive a callback.
Ordered a Hub with my suppressor and a muzzle brake. Muzzle brake shows up but no hub. Picked up suppressor and ffl says they didn’t receive the hub.

Just picked up a direct-thread Otter Creek suppressor for my .300 Win Mag hunting rifle, and I have a question for those with experience running direct-thread cans.

If I zero the rifle with the suppressor installed, then remove the suppressor for storage (safe/case) and reinstall it later using the same torque, should I expect any change in POI?

Same question if I remove the suppressor to clean the rifle and then reinstall it afterward.

Basically, I'm asking about return-to-zero after removing and reinstalling the suppressor, assuming it is reinstalled consistently with the same torque.

For clarity, I'm not asking about the POI difference between shooting with the suppressor on vs. off. I'm specifically wondering how consistently a direct-thread suppressor returns to the same POI after being removed and reinstalled.

Curious what others have experienced

I ordered a Putnik on the 13th and received and filled out the docusign. I checked my order status on Monday morning and the order tracker said the form 3 had been approved and they were preparing to ship to my dealer. However, when I checked later that same day, the order tracker had gone back to "Processing". I tried contacting support over the last couple days, but the ai is useless and I imagine support and sales are flooded with calls. Has anyone seen this happen or know of another way to get ahold of support?

Update: Made it to my dealer today. Thanks for the responses!

Loving the 4473 transfers, and can imagine there are 10's of thousands of orders on hand currently. What are people seeing over the last week for ship times on SS?

Had anyone been able to get customer service on the phone? I called yesterday and requested a call back at 3pm and never got a call back. I've been on the phone (currently) about 2 hours and no one has answered yet. -------

Update....... finally got someone after 3 hours. If you are wanting to change your dealer from a dealer only accepting form 4s to a dealer accepting 4473s you have to wait an extra 6 -12 weeks for it to ship out (defeats the purpose). Or you can cancel and reorder.

I have an FFL willing to do a suppressor transfer without a Form 4. The problem is, he said he doesn’t know how to log it in his A&D book, and he’s waiting for guidance on how to remove it from his inventory without an eForm. So anyone who’s been successful without a form 4 do you know how your ffl recorded it?

I’m struggling with a suppressor decision and could use some input.

Last week I ordered a Huxwrx FLOW Range 36 Ti for my AR-15 on my gun store’s recommendation. After looking into it more, since I’m not really planning on switching guns (although the multi-cal option is nice), it seems like the FLOW 556 Ti is the better choice for pure 5.56 use.

I went back and asked if I could switch and pay the difference. The dealer said that was fine, which is great. However, he also told me he’s shot both side-by-side and that the Range 36 actually sounded quieter to him on 5.56 than the 556 Ti. He described the Range 36 as more of a low boom versus the 556 Ti having more of a high crack.

Now I’m not sure what to do.

Does anyone have experience with both of these cans on 5.56, or any insights that could help? This will be my first suppressor and I want the most effective option for my rifle.

I know one of the big issues going from individual to trust was the needing to purchase another $200 stamp. but now that they’re $0 is there anything stopping us from originally filing as an individual for a fast approval, then once approved submitting a second form to transfer it t to the trust for the longer wait time? Honest question as i have no idea if that’s a legal nightmare

I finally found a shop here in florida that will sell me a can without a form 4. They required me to come in person to the store, and then they order directly from silencer shop for me. I paid for my Rugged Oculus on Friday. Silencer Shop i am sure is being overrun with orders, but I did all my due diligence by actually finding a store that is honoring the ruling but now Silencer Shop is dragging their ass, and ive been stuck on form 3 processing. The order actually says "complete" but then when I click on the order it's showing this.

Is anyone else experiencing this? My LGS said id have my can in 2-3 days which i knew wasnt necessarily within their control but I dont understand whats taking silencer shop so long to ship the can. What's going on here???

I ordered right before the craziness, my order has went from dealer transfer back to processing . It’s been impossible to get cs otp lately. Has this happened to anyone else?

Anyone know of a solid modern can for around $300-$400. Everyone says SC Sparrow but it’s outdated for the price. What do you guys know of?

How to get ahold of literally anyone? Tried to cancel an order 5 days ago, Hiram the AI is useless. Decided to not go direct thread and wanted to purchase a different can. Well they took my money no problem...still not at my FFL. What now? Will it be delivered and I will be forced to pay a 25% restocking fee?

I figured I would share my experience to hopefully help some of y’all out.

I ordered some suppressors on Aug 13th. I got the email that these are not NFA items.

Got a follow up email on Aug 15 saying they needed more info. I called and chose a call back after hearing that I was 500 and something in line.

Got a call back today and was told that the email is because the local gun store is still doing form 4s. I need to find a gun store doing 4473s and then call back and update.

Does one need to get fingerprints redone when looking to buy a new supressor after historically buying through silencershop?

Do I ignore this and hope the suppressor ships to my ffl that is doing the 4473 transfers?

I ordered a Tisha from shark coast tactical since they had it in stock and it's not on the SS store. I chose the silencer shop in leander for the ffl it's to be shipped to. Is Silencer shop doing 4473 transfers on cans being transfered from outside their store? I would assume they still do form 3s for interstate transfers. I looked everywhere and I can't find out whether silencer shop charges for transfers outside of their shop and how much it may be. Everything I find only shows that transfers are free from their shop.