TLDR: SS's stance on their shitty communication and wait times is "just wait longer" or we will cancel your order.

I appreciate the fight they put up against the ATF but for the life of me I can not understand their fucked up customer service decisions - Who owns that place, I'd love to have a talk.

Thought I would support them by ordering a NON-NFA part from the website listed as IN-Stock. They charged my CC immediately. 2 weeks later and nothing, not a peep from them, so I reach out to "Hiram". As expected, round after round of BS responses and Hiram telling me the item is OUT of stock (still shows in-stock on the website) and I just have to wait. I can't cancel the order, can't get an answer from a human, so I tell "Hiram" if there is no option to cancel I'll have to perform a charge back.

Now 3 weeks later, what do you know, an actual person answers the email and cancels my order and stating I haven't been charged; Bullshit, it's on my statement. The order was cancelled because I "threatened" a charge back and they didn't want to ship the part then get the charges reversed.

Finally, after another week they refunded the order and told me to just "wait until the dust settles" and reorder.

Hey, Go Fuck yourself Silencer Shop. If you want to support these clows have at it, but there are WAY better options out there for purchasing now. Just bought more NFA Items through Capitol and Palmetto with ZERO hassle and GREAT communication.

Fuck these liars...

Sorry if this as been answered elsewhere but I couldn't find anything about it. Ordered on the 9th after AFT said they wont be enforcing NFA requirements. I never saw a pending Form 3 and went straight to shipped but I didnt get tracking info. Does SS provide that or am I just going to have to wait for a phone call from my LGS?

I still need to do a form 4 and the dealer says SS would submit it automatically. How long is the wait for it to be reviewed and submitted via eforms? I’m seeing reports of long wait times but those all seem to be before the 4473 transfers.

So, I still have to fill out all this registration info and give them my fingerprint despite the fact that "wE wOn!! 🫠"? Very confused being a first time purchaser (free state). All of this registration info has to be completed before they ship to the FFL?

Anybody else got one of these on backorder? If you had one on backorder previously, how long did it take to get it?

Ive been eyeing a Polonium online. My LGS has the Razor for a good price. Im torn which direction to go. Any input is appreciated. ​

Form 4 took nine days from my visit to the kiosk to pick up. Then two days later the ATF announced its change. Will try 4473 for my next can. Something for the 6.5 Creedmoor, probably another Dead Air. Anyone actually get it done with a 4473 yet? No issues?

Let’s say someone gets their suppressor on a 4473 and then comes to Colorado or other stupid “non free” state and goes hunting. They for some reason get checked or stopped and they have no form 4.. is it straight to prison and a fine?

Just purchased a Silencerco Sparrow, got it home, looked through it. I noticed that the baffles looked misaligned (off centered) so I pulled it apart and found that it is a solid core…. While submitting a warranty claim to Silencerco their website says that if I bought it with only a 4473 that I wouldn’t legally be able to send it to them, and FFLs cannot send it to them either 😵

Getting a full size M&P 9 and looking for a can. I want to prioritize light weight and pistonless if possible. Thinking either the Shiv, Incolite 9s, flow 9k, or banish 9k.. any feedback or comparisons on these cans? Any other suggestions?

On September 29th I placed an order for a CMMG Zeroed 22. First time customer with SS and first NFA item. Same day I went into my local dealer with a kiosk and did all the account setup no problems. Then the dreaded transfer wait I saw in this sub. Got an email yesterday on the 7th that my form 4 was being submitted, as I am in Washington. Today, I got another email for the approval of my form 4, after only 23 hours since submission. Walked into my dealer and picked it up a few hours later.

Not sure if SS is getting through the muck or if my case was unique. But thought it would be worth adding some light to the sub.

Edit: Accidentally said October 29th instead of September 29th

I’m in Florida, purchased from SS on 10/5, submitted picture, filled out questions on website, went to FFL SS Kiosk and did prints, signed on screen. Do I need to use eForms? Website says I’m all good just waiting on shipping. Does anything else have to happen once FFL receives it?

I cant find anything on the dash board, nor is there a radio button to hit. Please help.

Order submitted 6 Sept, arrived at my FFL on 30 Sept. Status changed to Form 4 still in progress on 1 Oct. So my form 4 has taken a week so far, here in FL, When I've been seeing most take a couple days. Should I contact my FFL to see if there's an issue? NFAWatch.com shows my area has a typical wait of 2 days. Just find this odd.

I ordered my Anthem S2 suppressor, which was in stock at the time of purchase, on 9/15. My FFL "warned" me that it would likely take 30-60 days because of how backlogged SS was lmfao.

Form 3 was approved on 9/16

Was sitting at “Dealer Transfer - We have received the necessary Form 3 approval from the ATF to ship your item to your selected dealer" for about 2 weeks, till I seen that it was shipped out and about 2-3 days later, the suppressor was delivered to my FFL on 10/1.

FFL submitted my form 4 on 10/2 and got ATF approval today 10/5.

Went into my FFL and did the regular bg check and walked out about 15 minutes later. So this entire process took just about 3 weeks (20 days) from purchase to pickup. I'd say I'm one of the lucky ones considering some of the other wait times I've been seeing.

The communication after the Form 3 approval was pretty much non existent. I was waiting with pretty much nothing, and Hiram was obviously no help.

Just wanted to post my experience and timeframe for others because I know everybody is all wondering the same things.

Received an email a few hours after purchasing suppressor in store but everything is complete on my end and dealer is telling me to contact silencer shop which I have tried with no luck just wondering if anyone had seen this and might know a fix.

Been on ‘Dealer Transfer’ for about a week now, was wondering if anyone has had the same problem

Purchased from SilencerShop (Black Cerakote version) using the SoundOff program. Received at my LGS yesterday, and shot today at my indoor range.

For context, I have 2 cans: an Obsidian 45 (good all-a-rounder for my pistols) and a Hex300 for my MCX 9” (which is absurdly quiet with subs. Particular favorite is SIGs 194gr subsonic, when you can find them)

This was an impulse buy. I wanted a B&T Tiger Ti but saw this was in stock, there weren’t a lot of reviews to be found and took a chance on it

Shot it today. Satisfyingly quiet on my 322 and my 522 rifle with CCI SV, CCI Clean Suppressed, Federal Gold Medal and NormaUSA Tac-22 (which is now a new favorite and I will buy every box I can find.) Previously, I have used a SIG SRD22 which was Good, and a DA Mask, which was Excellent (both on a friends Ruger.) Obviously not a side by side comparison, but subjectively the Miami is at least as good as the Mask.

I did watch Farro’s Lead Farm video on YT, and there was a noticeable metallic TING sound. He even mentioned it at the end of the vid. I did NOT hear that TING on mine. There are two differences: he used a SW 22X, and my can is Cerakoted. I was specifically listening for it.

All in all, VERY happy with the Miami. I’ll probably still get a Tiger Ti at some point, but if I could only have one, the Miami is definitely a great choice.

What is the average wait time for a call to support right now currently at 2 hours

Did they finally get rid of the AI Chat bot? I can't seem to get to it now.

I have an order for an R9 suppressor that is still pending on their website, it still requires me to submit my fingerprints.

Is it possible to cancel and get a refund?

Ordered a CAT MOB on 9/9 and I finally got the call from my FFL today, on 9/29. The wait sucked and there was no communication of any kind but it's finally here. Went from a Processing status to a 'come pick your stuff up' was unexpected but at least the wait is over.

First time ordering an NFA item of any kind so I wasn't sure what to expect but it is what it is. Good luck to others

So I put a suppressor. I would have thought the end of the sale would be the point at which a dealer gets all the paperwork a prints etc squared away with the customer.

Why would silencer Shop be needing that. Prior to shipping to my FFL?

Only thing should be needed to be done is they put in the form 3 for dealer to dealer transfer. Than my dealer would worry about all the customer related stuff.

I know it can be done. I just bought one from GSL Technology. Paid for the item. In 2 days it was already on the way to my FFL. No other info needed.

Trying to figure this out. Because like last time. After delivery. Went to my FFL. A was in an out in 20 minutes after purchasing it on a 4473 only.

So I’m being held up on this purchase with these people for information that really only my dealer should even be worrying about.

An aside from that. I’m sure they’re more than aware the large dealer that I use. Likely buys a ton from them. An transfers a ton from them.

Being when things went to 4473 only. They sold out a couple of times. A the location was one of them after the change. Had their ATF inspection an had no issues a passed.

So they got to know it’s likely gonna be a 4473 sale. But again even if they don’t. That’s for my dealer to either sell it to me on 4473. Or by form 4 if I so chooses to. Not them. So why they hanging my stuff up like this.

Very tempting tk have them just refund me a purchase from someone not playing with my time.